Bruce’s Tire and Service Co

Almost 3 years later, another flat tire on the way to work (I blame the cold + potholes). This time we DID get the flat off and the spare on (yeah that was us on the side of the road in Arlington center), but we promptly drove over to Bruce’s just a mile down the road anyway. His assistant took in the tire, determined that it’s not salvageable, and quickly put a new tire on. All the while Bruce is entertaining us with stories of when he was in the air force and lecturing us on proper tire inflation (40 psi in the winter, 35 in the summer) and rotation (every 6k miles).
All in all, the flat only cost us an hour, that includes putting on the spare and having Bruce’s awesome crew put in a new tire and enjoying his company. :)

I just went there to get a quote on snow tires and Joe was very helpful. He said the tires we have should be good enough and gave some advice on what to do for the winter. (This is our first north east winter). His honesty saved me a lot of cash.

Bruce is the best. I’ve never worked with any kind of auto repair service that was so friendly, knowledgeable, and fair. After doing some small repair jobs there and being blown away by their service, my family will be using this shop for all our tire and repair needs.

Honest and knowledgeable staff. Bruce is definitely the best but this place gets busy and he can’t do everything! I’ve had my tires changed here a couple times and each time it’s been great. Price was reasonable and they did the job in a timely manner. I remember Bruce stayed late the first time because I came unexpected. That’s the kind of service you get here. Also, they have free wifi which allowed me to get work done which is always nice.

For those of us who know nothing about cars and tires, this is the place to go. Everything is explained so that you can understand what needs to be done. We had a flat, drove with a deflated spare to the shop, and they treated us like gold. The spare was inflated immediately so I could get my husband to work, and when I returned about a half hour later, the tire was repaired. I waited five minutes while they put it back on. When I left, I check to see if the spare had been placed in the trunk, and found that they had packed it back up properly. I was charged incredibly fairly. The nicest guys you could ever meet — makes me wish all services in Arlington were like this one.

I don’t think I have met a more honest business owner in my life. Bruce is a genuinely nice man who takes care of his customers. He doesn’t give you a sales pitch or try to sell you something you don’t need. You will most likely be in and out within an hour and it will be better and less expensive than any of the larger chains.

Bruce, Joe and their team are the best. I have been going to Bruce’s since I moved to Arlington 12 years ago, and I can’t recommend them enough. They are completely transparent, don’t try to sell you on services or parts that you don’t need, because they don’t need to. Fast, friendly, helpful, nice, honest. Super competent.

God bless Bruce and his staff. I had not encountered such honest and competent auto mechanics until I went to Bruce’s tire. I like his transparent way of doing business («show and tell»), nothing is a secret, everything explained well. He doesn’t try to sell you extra so he can grow his business. I mean, is he out of this world or what?! I will keep going to Bruce’s tires as long as I live (or at least as long as my car lives.)
Wish I had heard of them sooner, but alas… it’s never too late to find such great auto service in the area! Zillion thumbs up!

Bruce couldn’t have been friendlier or more helpful. After I had him order the wrong tires by accident he got the right ones ordered right away and didn’t make me feel stupid for my mistake. He even drove me home so that I wouldn’t have to get a cab. He was super transparent about all costs (I watched him order the tires and he explained how much he was paying and how much he would charge me) and walked me through every step of the process. Even with my mistake I still got my 4 new tires put on the same day. Super customer service and reasonable prices. This is my new car place from here on out.

I’ve worked in Arlington for 20 years, and wish I had found Bruce’s Tire sooner. Recently I ordered four very hard to find and very costly rims for my Audi. I went to Bruce and asked if he could switch them out, and if I could have the rims delivered directly to him. I was told the four rims would come in two shipments, with tracking so I would have confirmation they had arrived. None of that happened. The rims arrived one by one over a week or more with no tracking at all. The first rim arrived even before I visited to talk with Bruce! Bruce was so easygoing and accommodating, calming my frustration with the other company. I really thought it was an imposition for Bruce, but he couldn’t have been nicer or more helpful. I agree 100% with other reviewers, that Bruce has an authenticity about him which conveys an immediate sense of honesty and reliability to his customers. Ladies, if you’ve ever been worried about being taken (and I know I have, many times), you can put your trust in Bruce’s Tire with confidence. I will never go anywhere else! Thank you Bruce and the good guys at Bruce’s Tire! You’re a welcome throwback to days when customers were valued and good service was a priority!

I needed 4 new tires, read the reviews for tires around where I was, and struck gold.
Bruce is a good, honest guy. I’d never met him other than that day, and he’s got a way about him that makes you feel like you’ve known him a while. He’s honest and does good work. The waiting room is great — wifi/​tv and plenty of space. I got a fair price for the 4 tires and he had it done within an hour. He mentioned they also do general mechanic work on whatever needs to be done.
If I were you, I’d just stop looking and call them.

I had a slow leak in my back tire that I had been meaning to get fixed for months and had planed on taking it to Bruce’s to have it looked at because of the great reviews. I never got around to it until yesterday while driving in Winchester I ran over a giant bolt with my front tire. After the aaa guy was able to put my spare on I went straight to Bruce’s. I explained to him (Bruce himself) that I needed a new front tire and wanted to have the back one looked at too. He looked at the flat tire and said he wouldn’t be able to fix it and I would need a new one (which I knew was going to be the case) and told me that he didn’t have my tire in stock but it would be delivered to him first thing the next morning (he was apologetic about not having it in stock but I was aware that was probably going to happen and I didn’t mind coming back). He brought me to his computer and showed me how much he pays for the tire.
I came back this morning at 9:45 and saw that my tire was out front and ready to be put on. I told a gentleman who was out front that that was my tire and I also wanted the back tire looked at. I sat in the waiting area (that has free WiFi!) for a few minutes when another younger gentleman came in and told me the new tire was ready and he would check the back tire. He explained what might be causing the leak and explained how he would fix it depending on what it was, but would let me know before he did anything. A little while later he came back and brought me to the garage and showed me a sharp piece of metal sticking out of the tread, he said because of where it was located in the tire he would be able to patch it up (and even explained how they do it and how it works) and it would be good as new. I was out of there in almost an hour and Bruce was again apologetic about the wait but it seemed reasonable to me so I didn’t mind. Bruce again showed me the invoice for the tire showing me what he paid for it and said he likes doing that so people know that they aren’t getting ripped off. Everyone there was super nice and friendly and I really appreciated how they explained everything to me first. I will definitely go back if I need anything else done!

yes, 5 stars. fast, friendly, honest… Bruce talked me out of getting a more expensive set with, ’ drive around on these for a week and if you don’t like them I’ll swap them out for whatever you want.’ The brand he recommended I was initially highly skeptical, and even bruce said something like, ’ in the past I wouldn’t even have put these on my mother-​in law’s car” but they have been working out just fine. Also have had some mechanical stuff done by Joe, and have felt that the work is done well at a fair price.

Bruce and his staff go way beyond the service one expects at most tire service companies. I decided I needed snow tires and called Bruce – within ten minutes he had bought my tires and set up an appointment for a few hours later. They were very fast, and I saw several other people come in while I waited and get good attention. They do such extras for you as store your tires and check your tire pressure whenever you drop by. Prices seemed very reasonable (about $ 100 per snow tire).

Very friendly staff. I drove in and ordered 4 tires two days before a snow storm. They were delivered and put on the next day. Bring on the snow! A+ service

We have taken our Toyota Rav4 here three times in the past couple of years and have always had such friendly, excellent customer service from either Bruce or his staff.
I write this review in particular for a visit on 9.10.13: we had a loud squeaking noise happening every now and then and mostly when we turned so I called and asked them if I could stop by in the morning to have them diagnose it. We have a little toddler and so I am unable to just drop the car off in the morning and then pick it up in the evening for them to check out, but the man on the phone said it was no problem and to bring it by.
Of course on the way there, the car decides to stop making the noise but I pulled into their shop anyway and got out to talk to one of the mechanics, Joe. I explained how it doesn’t happen when the car is idling and that you’d really have to be driving the car or in it to hear the noise. He asked me for the keys and said, «I’ll go take it for a spin — please go inside and have a seat.» I took our 21-​month-​old into the waiting area and we looked at magazines and listened to CNN for a couple of minutes before another mechanic walked by on his way out the door and changed the channel to a cartoon for her (which I know is irrelevant to the car service but thoughtful nonetheless).
A couple of minutes later our daughter starts to get antsy and bored of the magazines (I mean, who can expect a toddler to enjoy Men’s Journal, right?!) so she wanted to go walk outside. We walked out and low and behold, they have our car up in the garage and one of the wheels was already taken off. I admit that I did start to worry that it would take a while (and I had her snacks in a bag in the car of course) but 5 minutes later, Joe came out with the car and said he found a metal clip on the brake rotor that was causing the noise. And he did not charge us for the service.
I was thankful that he was able to diagnose the problem AND took the liberty of getting it done in such a short time so that I wouldn’t have to come back later. As a mom, it meant a lot to me that he took the time to stop whatever else he was working on to help me out. The people that work with Bruce (and I actually got to meet Bruce himself!!) are very caring and thoughtful, which is the main point of this review. :)
Also to add — we had our car checked out by the Toyota dealership’s mechanics once and they had a few things they highly suggested we get fixed that would’ve cost us a lot of money. We had Bruce’s take a look and they were honest and said that most of the things were unnecessary.
Could not recommend a more respectable, friendly, and honest place for auto repairs than Bruce’s!

I had a slow leak in my tire that I put off dealing with for longer than I care to admit, fearing it was going to result in having to replace 2 tires (reflecting my lack of faith in auto places) and cost a heap of money.
Then I saw Bruce’s on Unilocal with amazing reviews, and gave him a call. He was able to see my car that morning, they found a 1.5 inch nail in my tire, and Bruce explained they’d be able to repair it at a super reasonable cost.
It’s been 3 weeks and so far, so good. Hurray!

Very happy with my experience here. I got both snow tires and replacement tires from them, and Bruce helped steer me to the right set of tires for both my preference and my wallet. And the key thing for me is that they will store whichever set of tires you aren’t using at no charge — very important b/​c my apartment in Boston had no storage to speak of. Bruce also noticed that my muffler was loose and told me to get it checked/​replaced, which saved me from having to deal with a rotted muffler falling off unexpectedly!

Had a nail in my tire. Wasn’t sure where to take it. Consulted Unilocal.Saw all the excellent reviews for Bruce’s. Went there. Another happy customer! .
February 2014: Another trip to Bruce’s. Nothing’s changed (except for free high-​speed Internet access while you wait?). Same great service. I don’t think the price has changed since my 2011 review!

Every year about this time, it begins. The annual parade: I have to switch my summer tires out for my snows, dragging my tires out of the basement, getting them in the trunk. Ugh. I used to go to an «Arlington» «Tire» place, where they would always seem to charge me waay too much to house my summer tires and balance my snows. Seriously.
Enter Bruce! Did an excellent job, saved me at least $ 50 dollars, and he is a mensch! I heard him with other customers, one where he was letting him know his tire or rim was just scratched and it didn’t need replacing. Isn’t that nice to overhear?
This gentleman is in his 46^th year of business — because he gives quality service and care. He even gave me a quick tour of the place.
Super recommended. Bruce is my car’s new BFF! And thank you fellow Unilocalers for letting me know about him.
Looking out the window as I write this, the first snow of the season is falling. Now I’m ready :)