Caliber Collision

My 2015 Lexus IS 350 was involved in an incident in which debris (rocks, sand, etc.) from a garbage truck sprayed my vehicle on I-​95. Damages include one dent on the hood, multiple rock chips on all four wheels, cracked windshield, and many many small rock chips. My front bumper felt like sand paper because debris literally sprayed my vehicle.
Working with Pohanka Collision Center was frustrating. There was significant workmanship issues. They had to repaint my entire hood and bumper and one of the fenders. The paint job was poor. The hood had significant orange peel and had «wet spots» all over (dark patches). In the process of repainting my bumper and hood, they created multiple damages to my vehicle — they scratched up plastic trimming in the interior and they tore leather pieces on the interior.
The shop obviously had no quality control process in place. Even a child should’ve spotted the poor workmanship.
The job was so bad that I told my insurance that I wanted the paint job to be redone. But I refused to work with Pohanka. I had Arlington Collision Center do the corrective repairs and it turned out much better. Dave Bean (regional Pohanka manager) was condescending and rude.
I would pick another shop for your repairs. When you walk in, everyone seems very professional. They talk a good game, but their work doesn’t match the talk.

I have used this shop on several occasions — don’t judge — and the service has always been awesome. Until the last time. My daughter’s car was in a minor fender bender and the front bumper of her Prius needed a bit of work. When I picked up the car, I noticed that the bumper and the rest of the car were two different colors. The gentlemen I worked with tried to play it off like that was normal, but when I pushed he brought out the painter. The painter confirmed the bumper was the wrong color and needed to be repainted. Instead of offering to fix the bumper on the spot, the guy tried to weasel out of fixing by offering to cover my deductible. No thank you. That just seems shady to me! I will not use them again.

First, I have to say that I havent yet gotten my car back (but will today) and I only gave them a week because I really needed it for this weekend.
If I were Rachel (the rep helping me) I’d think that a customer like me would be a huge pain in the ass… I’ve been hands on to say the least about the repair because sadly I couldnt take my car in any earlier and really need it back today. Shes been so incredibly helpful, kind, informative and much more. The team there has always been kind when I call, and from what I’m hearing the auto team working on my car has been awesome too. I’m so happy I chose them and I’d trust them again based on the great customer service I’ve had.
I know nothing about cars and Rachel took time to go over the repair detail with me, explained different parts and situations and has held my hand to say the least. I joke in saying I owe her a bottle of wine but shes just been so awesome.
I used to live in NJ and we had a place that knew our name, could go for anything any time and they’d be fair in pricing and help. I think I can officially say I’ve found that here in Arlington. I’ll be a Pohanka customer for as long as I have a location near me.