Columbia Pike Citgo

Zero stars. I agree with other reviewers that the service manager has no customer service skills. I popped in for an inspection. Mechanic in the front bay directed me to drive to the side of the building. I did just that, parked and immediately walked in stating I would like an Inspection. Meanwhile someone else pulled up beside me in a white car. Service manager looked out the window and said, uh, is that your silver car? Yes, I replied. Then back up and pull behind the white car. At this point the owner of that car walked in. I said, wait a minute, I was here first. The «service» manager said, yeah, but that’s the line, pointing to the white car. There aren’t any signs, I stated. He just shrugged his shoulders. The other customer seemed delighted that he would get served first.
I would drive to Roanoke for an Inspection before I would ever set foot in this place again. Glad now that I didn’t get my car inspected, based on some of the other negative reviews. Good riddance!

These guys have the worst customer service ever. Beware of the crooked service manager who has the worst customer service. I brought in my car for inspection and for a noise check. They said its ur front brakes and rotors. I give them ago. They replaced it for 350 dollars. After picking my car the noise was still there, i took it to another place and happened to be a minor issue. Plus i had to pay 75 dollars for headlight alignment just to get through inspection. Apparently my lights aim was below state minimum, they couldnt even properly explained what was wrong with the headlights and wouldnt pass inspection.

As good as it gets when it comes to Auto Repair establishments. Zahid, the manager, is professional, accommodating, and upfront about projected estimates. Edgar is the mechanic that you dream you will have! He diagnoses problems quickly and accurately. This team took care of me and my 1999 Honda CRV for the past 6 years until I gave it to my niece. They consistently under promise and over deliver! I only wish that they had scheduled appointments. Highly recommend!

RUDE and SARCASTIC service! I stopped by to ask if I could get an emissions. I was told by a man at the counter that they were closed. I was confused because the garage doors were open. He became very sarcastic as he explained that inspections are done in the back. I asked when the shop itself closed. He seemed extremely bothered by my question and continued with his sarcastic and condescending tone! When a customer is polite and is just a little confused, RUDENESS is NOT needed! This shop needs a full customer service overhaul!

These guys are the WORST around. Stay clear of these crooked crooks!!! They will find something wrong with your car and totally over charge you to pass inspection. $ 80 for two freakin bulbs!!! WTF. 0 Stars

Small gas station. I was scared to pull in next to another car that was already pumping. The lanes are close! Then it’s right next to Bob and Edith’s which is always busy.
There’s nothing special about this Citgo location. There is a small service garage for minor maintenance. On the other side of bob and Edith’s is another gas station so if this one is full go next door or vise versa.

I hit a huge pothole getting onto 395 North coming from Shirlington Village at around 9:15 last night, and my tire pressure light came on almost immediately. I was able to make it home thank goodness (I live pretty much around the corner from Citgo), but I knew I needed to get the spare tire on there otherwise I’d have woken up this morning to a flat tire. I was out in my parking lot with another neighbor of mine and a flashlight, and Carlos (mechanic at Citgo) happened to be walking to his place from the store in my building. He stopped and asked if I needed help, and my neighbor recognized him immediately, as he had taken his car to Citgo recently for a/​c repair. Carlos took us to the shop, took my wheel off, and put the spare on for me. I’m going back today after work, he was able to straighten it out with a torch instead of me having to pay for a new wheel (this would have been the second one in 4 months — freakin’ DMV potholes — insert angry face). Needless to say, Carlos is an angel. He went out of his way to help me, and we had never even met before. It’s so hard to find good mechanics, and this one literally fell in my lap. I will DEFINITELY be going here from now on, and you should too!

This place is great and he people are so friendly! I came on a Tuesday morning in desperate need of a safety and emissions inspection as my plates were expiring that day. They were able to help me immediately with no wait. It took ten minutes and I passed, but they did have a few recommendations. One of which was replacing my passenger side mirror. They ordered the part for a good price and I was back the next day, again in and out. Everyone from the inspector to the cashier to the mechanic were extremely friendly. Great customer service. Fast and efficient. I will be back!

This place was a lifesaver. I hit a giant pothole on Memorial Bridge, and immediately my tire pressure light went on. I knew it was bad, but was able to limp on over here.
Luckily, I caught the mechanic before he left for the day!!! He quickly took my wheel off, confirmed the wheel rim was bent /​causing the flat, and then offered to try to fix the wheel with a blow torch and hammer (as opposed to getting a whole new wheel for $ 200!).
It worked, he switched the tires around on my car and I was out of there in under an hour. So thankful for them for fixing it quickly and not charging an arm and a leg!!!

I do not like gas stations when the receipt printer does not work. Major downgrade. And then when I went inside, the folks seemed busy with repair stuff and no one was at the register.
Narrow pump area but easy to get to and out of.

I’ve been taking my cars here for 16 years, and the mechanics and the inspection guy are great. They tell me what needs to be fixed, give me a reasonable price, and do the work quickly and well.

This place is great! I stopped into the Citgo Station on Columbia Pike this evening to see if they could repair a tire that had a nail in it. I came to Citgo after an unpleasant experience at Sears Auto Center on Duke Street where i was immediately told that they could not fix the tire and that I would actually need to purchase TWO new tires. This seemed ridiculous given that the car is only one year old and tires are in great condition. I was lucky to have Edgar assist me at Citgo. He was extremely nice and patient, and took care of me right away. I watched him carefully examine the tire and ultimately fix it for only $ 30. He also went ahead and added air to my threee other tires and told me that i definitely did not need new tires. I was so relieved. Edgar is the best. I will definitely bring my car back here in the future. It is nice to have found an honest place where i wont have to worry about being scammed. Highly recommend!

Went as first-​time customer for my car state inspection. Came mid-​month and mid-​afternoon, was greeted courteously, helped immediately and on my way within 20 minutes. Polite, efficient and honest.

I’ve been coming here for a couple years for inspections and other work. They are honest and willing to work with you on the best way to get your repairs completed at an affordable price. Quick turn around too!

These guys are honest mechanics trying to run a simple small business. They have fair pricing, knowledgeable guys. I would bring my Jeep here anytime to get serviced

I brought my vehicle back here because it was making a sound after they replaced a part. (According to the second and third opinions I got, there was a mistake in the installation.) After examining it again themselves, Citgo insisted the noise was not coming from the part they replaced.
I had to stick with the 2 of the 3 opinions I got and insisted they re-​replace the part anyway. They agreed to re-​do it at no cost, even though they believed it wouldn’t fix the noise. It worked! My car no longer makes the noise.
Based on this experience, I downgrade them to 3 stars because they may not know what they are doing when it comes to more advanced car fixes. However, I still recommend them for quick and friendly service and your basic maintenance needs.

AMAZING HONEST service! I couldn’t be happier. I have been going for years and have NEVER been mislead or disappointed. Recently, my car was having issues and Ted did research, talked to the dealer and determined that my issue was under recall. He DROVE my car to the dealer and everything was fixed free of charge. I would recommend ANYONE to go here — and I have. In addition to honest service, the prices are very fair. You couldn’t ask for a better station!!!

Columbia Pike Citgo is a decent gas station. But moreso, it’s my go-​to place for state inspections and minor repairs to my car. Their inspection dude is easy to work with and very fair. I can usually drop off my car and have it back within an hour or so — enough time to hit the farmers market on Sundays or grab a pint at the new William Jeffreys. I’ve recommended them to others for repairs and inspections, and all of them have come out of it happy and satisfied. Between A-​1 down the street for real repairs, and Citgo for inspections and minor stuff, my car is well taken care of around here.

friendly, fast, and helpful! i see that someone already said that, but it’s true!
I took my car in with a flat tire. they took care of me immediately. edgar couldn’t see any nails, etc in the tire so he tested it out, but still couldn’t find a leak. they filled the tire, and i paid $ 10. they also told me that if i notice the tire flattening again, i should bring the car back and i will get credit for that $ 10 charge. sounds fair to me.

they were okay by me.
Not great, not bad, did the work and i thought fairly