David’s Bridal

Terrible, terrible, TERRIBLE experience. I went here twice. The first was to look at wedding dresses and get a feel of styles and fabrics. The store was busy when I arrived, but we were checked in quickly and directed to start looking over the dresses. The consultant we were assigned to was friendly in the beginning and asked what I was looking for, my size, how long I had been looking, etc. It was hard to tell what the dresses looked like since so many were crammed on to the hang line, but we were able to pull a few that I wanted to try on.
After this, we then headed over to the changing area. The consultant helped me change into the undergarments and try on the dresses. This part was okay and while I was largely underwhelmed (I chose styles that I thought would look nice but ultimately didn’t) I was extremely taken aback at how pushy and rude the consultant was once she saw and heard that I wasn’t happy with the style/​fits of the dresses I was trying on. She told me that she was not a mind reader and that I needed to help her out more. Okay. Understandable, but I was under the impression that she was supposed to help guide the process, not just help me get in and out of dresses.
She did pull one dress for me to try on, and it was everything that I said I did NOT want (satin, blingy, tight fitting) but I tried it on to oblige her. I guess she was expecting me to choose this dress because she was visible irritated (huffy/​screwed up face) when I said no. Also, during the appt, the consultant kept disappearing to find accessories to pair with the dress even though I had very firmly said that I did not want to try on veils or shoes. I understand that they work off commission, but they need to do a better job of not making it so obvious. There were at least 3 occasions where she left me standing in the dressing room or on the pedestal waiting for her to come back from grabbing g accessories that I had told her i did NOT want to try on. Absolute waste of time and as a result I was late to another bridal appt. I ended up finding my dream dress at a more reputable and higher end bridal boutique, but the sourness of my first dress shopping excursion at David’s Bridal almost sullied the experience at the nicer shop as I was on edge and felt as though I would be ridiculed for not knowing exactly what I wanted/​not finding my dress day of.
Fast forward a few months. Being the dum dum that I am I came back to David’s Bridal, but this time in search of dresses for my bridesmaids. The appt started off similar to the last where I was checked in quickly and then told to browse the dresses while my consultant finished with another client. 20 minutes passed before the consultant checked in with us and asked us to pull 3 dresses and also gave us estimates on sizes. My bridesmaids and I had looked through the racks a bit but we’re both over and underwhelmed by what we saw. I was hoping that the consultant would gather some information (style of my dress /​color preferences) and help guide the process a bit.
When the consultant finally arrived, she was extremely rude and acted as if we were inconveniencing her with our presence. She rolled her eyes at us when we didn’t pull dresses in the estimated sizes (we were not aware that we needed to do this) and very snipply told us that is why she had told us the sizes. She then sighed loudly and told me to come with her to help her pull correct sizes. I was not sure why she could not do this herself, but I went along and followed and 40 minutes of our hour long appt had been squandered at this point. During the time she told me to quickly find the dresses as she didn’t want our appt to run into her next one. You know, because she didn’t start our appt 20 minutes late or anything.
Once we got dresses in our correct size she left us alone to put them on. She didn’t help us clip the dresses so we were left to do that on our own by pulling the dresses back with no way to secure them. About 15 minutes later she «checked in» again and asked us what dress we liked. My bridesmaids and I were dumbfounded at this question and kinda just stared at the dresses without saying anything. She laughed out loud rudely and walked away. She didn’t ask if we would like to look at other styles/​what we were looking for/​or if we were even having a good time. Nothing. I glanced over at one point and saw that she had moved on to helping someone looking for bridal dresses. I guess our potential sale was not large enough for her to care or put any effort into the appt.
We left empty-​handed, annoyed and extremely off-​put by the service we received. It is obvious that bridesmaids dresses are low on their list of priorities. I will never visit this location again and will stick to smaller boutiques because it’s obvious that David’s Bridal and the the employees at this location do not care.

I had an appointment and had it not been for Yvonne my stylist I would have left. The greeter was rude kept me waiting then forgot she even checked me in. However, Yvonne came to the rescue n made my day super special. Thanks to her I got my dress.
Thank you Yvonne.

Boy. this place. where to start.
First off, they have a very loose definition of the word «appointment.» You’ll need to expect to wait up to 30 – 45 minutes past your appointment time before anyone can help you. But if you are over 10 minutes late for your appointment time, it’s cancelled. A little hypocritical. Plus, everyone is waiting, so you’re surrounded by a bunch of bridezillas and grumpy bridesmaid in a small, cluttered environment.
Also, those poor sales assistants are run ragged. They are assigned two parties at a time, so they’re constantly running around, getting sizes, finding accessories, zipping people in and out of dresses. While not rude per se, they don’t seem thrilled to be there, which I don’t blame them.
If you’re looking for a special, boutique-​type experience, you’ll probably need to pay quite a bit more for your dress and go to an actual boutique. Although, David’s Bridal is happy to also charge you thousands of dollars for a dress, if you’re crazy enough to pay it.
I’m not down on the products, when I got married in 2010, I purchased my dress online for $ 120 and it was shipped to my house where I could try it on the privacy of my room instead of 100 people watching you. I was able to ship back the ones I didn’t want for free. That service is amazing and for the price, the dress was a dream.
I don’t subscribe to the notion of «you’re a special princess on your big day» thing anyway, but I do know there are enough women who do, so there’s a market for this type of thing. I just think, if that’s what you’re trying to be as a bridal store, they fall very short on the experience side. It’s a zoo in there on weekends and feels extremely rushed and chaotic. I don’t recommend it AT ALL.

I wanted to come to this place with an open mind even after the entire booking appointment fiasco, but I couldn’t enjoy the experience at all.
The lady at the check in desk was very nice and welcoming. We waited a few minutes before the SA came to get us. She put us in a dressing room (room 1) and it was a disaster! Only had one chair and it was in the middle of the aisle, so everyone and I mean EVERYONE had to walk in front of us. We had hardly any room to walk out and actually get to see the dresses without people walking in front.
Next they didn’t have the color available for the dress we wanted which we were told they had. So we decided to go with a metallic version instead. Whatever. No big deal. After I paid 350 for two dresses the SA didn’t even say thank you or have a nice day. Nothing. I will not be purchasing my gown from this location or anything else for that matter. I really wish I could have gone to a different place now.

Ladies I am not the one to complain ever, but this is not the place you want to go to for your wedding needs! They will stress you out more then you already are. Thank god my gown was custom made elsewhere. My bridesmaids however had to deal with the rude, poor service. Angel was about the only one I can say was helpful.
Appointments mean nothing to them, so you will end up standing around the store until someone remembers you are there.
After my dress styles and colors were chosen, I gave them my bridesmaids information, dress style, and color. The ladies then came in and the employees had no idea what they were suppose to be in, they were given the wrong style to try and got the wrong ones ordered. I was out of the Country making long distance calls trying to fix the problem. The lady on the phone was soooo rude. I cant begin to explain! I wont go into all the details of how bad it can get here, but I promise you don’t want the stress!
CONS: Bridesmaid are not a priority here, you don’t get sized (they gueesstimate), appointments are not honored, poor service, rude employees, they charge you then say no refunds. LOL
PROS: cheaper then Alfred Angelou (A little pricey, but customer service is excellent!!)
David’s Bridal is a joke, I promise they won’t ever get one more penny out of me! RUN AWAY! FAR, FAR AWAY!!!

I would give a one star except for the first time I went, to buy my dress, a guy named Angel helped me and was very friendly. but when I went again to buy my petticoat and my veil, I called to see if I should bring MY exact dress I had bought to try on with it, or if they could just put me in the sample of it in the store.
The lady I spoke to on the phone was extremely rude and unhelpful, she sounded young and had a major attitude. So she put me on hold, I waited THIRTEEN minutes before hanging up and recalled (figured maybe they forgot about me). A different, just as rude girl answered and put my on hold, this time for 23 minutes. NO joking, TWENTY minutes.
I finally was able to speak to an older lady, who was very sweet and quickly answered my question. then I arrived for my appointment and they were running 20 minutes behind.

Couldn’t be happier with this location!
Let me start by saying that I am NOT a girly girl. Meaning I don’t like shopping or getting dressed up in girly clothes — let alone having to do both at once!
I put off buying a bridesmaids dress for longer than I should have, and I knew I was going to be hard pressed to get what I wanted in time for a wedding in 6 weeks. I was right.
But Krista C. came to my rescue! She was so amazingly helpful. The dresses I had found online and was interested in would need to be ordered, and they would take way too long to come in.
So Krista searched their database for all the dresses they had in the right size and color that could be delivered in time, and she pulled examples of ALL of them for me to try on. I found a great dress that I never would have tried on otherwise. And best of all (for me, anyway), I was out of there in under an hour!
Thanks Krista! Your level of customer service today really meant a lot to me.

Bridal Party of Brittany Weed «Nichols»
To whom this may concern,
This email is to make you aware of an incident that happened at your David’s Bridal location off Matlock in Arlington. Never have I ever been treated with the disrespect that I experienced today. An employee by the name of «Queen», if the name alone wasn’t a hint her actions drove further that anyone who walked into the store was obviously a waste of her time and beneath her. I am highly aware that they were short staffed as they had many stylists «call in» however her treatment of the older woman (mid 60’s) who was checking in brides and their parties as well as the attitude of everyone is beneath her is beyond me. I myself have been experiencing severe back and neck issues as has the bride Brittany, we were told we could sit as we were only confirming choices for the bridesmaid dresses. Not even five minutes later here comes «Queen» bright with attitude she informs us that ONLY THE BRIDAL PARTIES ORDERING WEDDING DRESSES MAY SIT OTHERS MUST STAND. While informing her that we were told we were allowed to sit this «stylist» insisted I was copping an attitude. I asked her to take the chairs and walk away, she continued to rile me up to the point the BRIDE had to step between us and say if she could find more chairs great if not that’d be fine. Although she did end up bringing more chairs which is appreciated I do not appreciate her lack of customer service skills as the chairs she brought from the back were of the same quality she had taken away from us. I did make the stylist who was assisting us aware we would not be buying from that location and instead will go to the Rockwall and Ft Worth locations to finish our purchases after dealing with that horrible woman. I do suggest some retraining or at the very least a call to apologize to my cousin, the bride; for having to step between myself and your worker simply because she obviously couldn’t just take the chairs and walk away.

When I tried on dresses, they kept bringing me everything I specifically said I didn’t want. They said time was running out (they had us wait and started 20 mins past our appt time) and I tried on a dress that I had to get it for the price. They made me ring a bell and announce I «said yes to the dress» which was embarrassing and very cheesy. I literally tried to run away! I picked up the dress and it was NOT what I ordered. It was put together very poorly and looked like it was going to fall apart. Not to mention they made me try to put it on myself. Manager said that’s the way they make them. I ended up getting a dirty one off the rack and they never gave me a discount. I ordered a bra and when I picked it up it also was NOT what I ordered! The manager had an attitude and pretty much accused me of lying when she said there are only two bras they carry in the store. In sorry but I did not order a bra that ripples and don’t even support my boobs. Don’t get fooled by their sales. Their customer service and quality is atrocious as always. Thankfully they refunded my money for the bra but not the time nor has it took to drive 30 mins one way here.

If I could give this location negative stars, I would.
Starting with my first appointment, I was not informed that they consultant would be helping 2 brides at once. Myself, friends and aunt ended up picking out and trying on dresses ourselves as my consultant was busy with her other bride. The only reason I purchased I fell in love with my dress and I was on a short time frame.
The date of my wedding, 8÷22÷15, was clear from the beginning. Date never changed from the time I made my appointment to the time I picked up my dress. However, the store wrote it down as the 29^th and then proceeded to tell me that I was wrong. I think I would know when my wedding date is.
When I went to the first alterations appointment, the first seamstress was wonderful. She knew exactly what needed to be done and how it needed to be done.
When I went to my second alterations appointment to try on the dress, the first seamstress must not have been the one to do the work. It was too large on the top and too short on the bottom. Being a strapless dress, I was constantly pulling on it to make sure I didn’t show off anything. You could see my shoes constantly. I have never known a bride whose shoes have shown while standing at the alter, unless it was intentional.
They promised they would fix it and I could pick up my dress the next day as the day after that I was leaving for Vegas to get married. It was cut close.
I arrived at the store to find out that the power was out in the whole shopping center. I understand that things happen. However, when I went to the door no one acknowledged myself and another bride that was waiting outside. They came to the door to allow employees in and out but continued to ignore the brides outside. The seamstress that helped me the day before just so happened to come to work and noticed me waiting and knew my situation. When the other employees came to the door, she explained my situation to them, one of them that claimed she was a manager looked at me and said «Clearly the power is out. We can not let you in the store.» That statement frustrated me to the point of tears and when I snapped back at her she closed the door in my face. You are in the business of helping brides and knowing that we are on a timeline. Not in the business of giving the brides attitude and closing the door in their face. I continued to wait about 5 minutes and my dress arrived and I signed a piece of paper and left.
I took my dress home, tried it on, only to find out that none of the work I requested the day before had been done.
I spent more money on alterations than I did on the dress and alterations were not even completed!
I went back after my wedding to talk to another manager about my experience and I need my dress preserved. All this manager was able to offer me was a Sorry! and a discount on the cleaning/​preservation.
All in all, I was very unhappy with my entire experience. Wedding dress shopping is something that should be fun and a happy memory. Mine was not because of this David’s Bridal location. I will not be returning for any reason and I will make sure and continue to share my experience so others don’t end up the same.

I had an appointment yesterday at this DB location and everyone was wonderful. I worked with Tiffany and she couldn’t have been sweeter. I tried on a lot of dresses I had picked out, but my dream dress ended up being one she had chosen. It was perfect. I had measurements done and started the alterations.. I pick it up on October 23^rd and will post an updated review. Thank you Tiffany.

I was new to the wedding protocol and went into this location to look at gowns and 3 ladies met me at the door very rudely asking me for my appt time. I told them I didn’t have one and I just wanted to look at the gowns. After telling me I must have an appt, one of the women asked me what size I wear. I told her a size 6. She told me I would be a size 12 – 14 in their gowns. I left there so mad and swore I’d never go into any David’s bridal again. A few weeks later, I decided to make an appt at the Ft. Worth location where I was treated like a queen and I was a SIZE 6 like I originally said (I even fit into a 4) and found my dream dress. Thanks to the Ft. Worth location, I was very pleased with David’s bridal. Arlington, on the other hand, needs a little wake up call.

I had an appointment to be fitted for a dress. Unfortunately one of the helpers didn’t show up and it left Michele to work for 3 different brides at the same time. She did an amazing job! She attended to each of us giving her undivided attention even with the pressure of having to deal with 3 different bride to be. I would definitely recommend visiting this David’s Bridal and asking for Michele. I even selected a dress.

I have a sister who is a consultant with David’s Bridal in Lubbock. Last January I purchased my wedding dress from my sister at the Lubbock location. I am petite and thin, but my breasts are very big. Let me put this into perspective for you. I started wearing a bra when I was nine, in junior high I was teased and called «hooters», and now I am currently larger than a DDD. Because of that, I was very sure to purchase a dress that would fit me the way I desired in the bust especially. In Lubbock, they assured me that I would have no problems getting the dress (Oleg Cassini Tank Lace Ballgown with Beaded Appliqué — CWG658) altered to fit exactly the way I want. Since I do not live in Lubbock any longer, I chose to have my dress altered at the David’s Bridal nearest my home at the recommendation of Diane and Rebecca, the salon manger and alterations manager, which happens to be the David’s Bridal in Arlington.
My dress that I had ordered arrived in February, but since my wedding is not until September 26^th, I decided to wait a couple months as you should. I set my first alterations appointment for May 21, 2015 at 11am. When I arrived they had me put on my dress. When I told the seamstress what I wanted, she looked me square in the face and told me there was nothing she could do to help me. Then silence. I could not believe it. I tried to be polite but I was furious that she didn’t even try to do anything or suggest any solutions. I began getting upset and asked for the manager. The manager assured me that the seamstress could handle anything, yet no solutions were offered. To make matters worse, after almost an hour of arguing and near tears, the MANAGER brought in another dress by the same designer Oleg Cassini. She talked about the price and style comparing it to mine as if to sell it to me or tempt me with it. I was done at that point. I was standing in my wedding dress while this buffoon tried to sell me on another dress. I am completely appalled at how the situation was handled. When I told her about my sister and how both managers were present at my appointment in Lubbock, she began to name drop as if to impress me that she knew them. When I told her about what Lubbock had told me about the alterations, she acted like she had never heard such a thing and acted like I was the crazy one. To say that I was anything less than fuming would be a lie. Even now, several months later as I write this, I regret not stopping my typing to go down there and give those inconsiderate and disrespectful people a piece of my mind. I left hopeless and angry. I have struggled with finding clothes that fit my chest my whole life. To have such a big issue with my WEDDING DRESS when I was told by people who do this for a career that I shouldn’t have any problems, is inexcusable. That entire situation should NEVER have happened.
Since this appointment, I have exhausted some other options. My dress is being altered by Josefina, the alterations manager at the David’s Bridal in Frisco, and she has been the exact opposite of those people: helpful, intelligent, understanding. When other people (employed by DB) heard about my experience here, they could hardly believe it and were completely shocked. It is definitely worth the drive to know that my dress is delicate and skilled hands.
So if you are thinking of using this alterations department, consider taking a drive to Frisco’s David’s Bridal instead.

I was really frustrated when I wrote my review. I’m sure the employee was new and just made a mistake, well, several. The other employees were pleasant and the store manager sent an apology email. I called another location and made an appointment. I believe in second chances so I’ll give the company another try and see if it was a location/​employee specific problem.

I went to this Davids bridal to get a dress I was going to wear in my friends wedding and when I walked in to try on the dress, the «manager» Yvonne yelled from across the room, «how can I help you?» As I started to answer, she picked up the phone and started talking to people who were calling. Then when she was done with her conversation she finally started to help me and when I started to answer she answered the phone AGAIN. So finally she pulled the dress I needed, took me to the dressing room and I started to change into the dress. As I was pulling the dress up, another store clerk opens the door to my dressing room and I am facing the entire store in only my bra and panties. I was mortified. So was the other store clerk. She cried and apologized which was nice, but little miss Yvonne just laughed and said «I knew I must have been doing something wrong, I didn’t put a name on your door so people would know you were in there!» She LAUGHED. No apology. THEN, I wasn’t allowed to use a coupon for my dress that all the other bridesmaids were able to use because at my store it was already on sale. This was one of the worst experiences of my life.

A bunch of crooks! Make sure they measure you before ordering your dress. Especially if it’s premade, they should have exact measurements of their gowns and order the one closest to you. But the manager gave me the excuse of they’re not required to measure because it’s not custom made. How on earth does that make sense? Then she blames ME for needing a dress so quickly that they don’t have time to reorder a size one. THANKS FOR NOTHING.
Angel knew I needed my dress in two weeks due to my fiancés immigration status. No funny pregnant business. So he just guessed and orders me a two.
Now I did not argue since my real dress I bought at Classy Concept Bridals in Mansfield is a size two. But they measured me and ordered closest to my size and it’s perfect. So I trusted David’s bridal to know what they’re doing.
Well stupid me for trusting when I know I’m a size zero. My private wedding is in less than a week and I was extremely livid when they didn’t offer any type of solution or apology OR FREE ALTERATIONS. The manager there is unprofessional and shouldn’t work there is she doesn’t enjoy her job. DONT BUY FROM HERE. They’re a bunch of fake people and so polite until they screw up or until that final sale is made.
Tomorrow I’m going to cooperate to ensure this does not happen to future brides. And I’m going to be extremely adamant.
The one star is for my beautiful too loose dress.

Amazing service! Everyone is so nice! My sister was asked to be in a wedding kinda short notice and they were able to order her dress in time.
You are free to browse as long as you need to and each customer in here had a smile on their face :-)
We worked with Carol & Yvonne, they are the BEST!!!
They have some good deals too. you won’t have to break the bank.

My fiancé suggested I check out David’s Bridal and I was very hesitant because I figured it would be a cheap and halfhearted place. I’m a huge fan of ‘Say Yes to the Dress’ and wanted an experience I always see on there. I had a 9:30 appointment at this store, which I scheduled last minute so to not have only one place to look at dresses. We showed up and were instantly embraced by everyone. My consultant, Julie, listened to what I did and didn’t want, showed us the section that best fit my descriptions, and set us free. My mother, grandmother and I picked a few out and it kept getting better. Michele was another lady that jumped on in and made us feel like royalty. She did my hair, suggested a sash that actually was the selling point, and oozed joy for her job. I left to grab lunch and check out Alfred Angelo, which was a horrid nightmare, and couldn’t get back to my 2pm appointment at David’s. I had found my dress and felt like a million bucks because of their staff. My mom even cried and she is NOT a crier. I couldn’t have asked for a better experience and more beautiful dress!!!