Eco Save Maids

Do NOT trust this company with cleaning your home. Read the other reviews and save yourself this hassle.
I paid this company to do 3 Hours of cleaning for a 1BR condo. Three people show up with the intention they are doing 3-​person/​hours of cleaning in one hour and checked out my key at a specific time.
One hour might have been okay, except I came home early and caught them leaving after 30 minutes!
They hadn’t finished dusting (dust under coffee table, sofas, all baseboards along hardwood floors)
They hadn’t finished cleaning (shower scum/​mold not even touched)
They hadn’t finished the kitchen (dirty dishes left in the sink and a dirty sink)
When I asked them to stay and finish the job, they started yelling in Spanish and saying some pretty derogatory words.
I tried to call their supervisor who refused to answer the phone or tell them to finish the job.
Awful experience.

First, they claimed that I purchased regular cleaning, when I purchased deep cleaning. I showed my receipt clearly stating a deep cleaning service.
Second, I come home after I drop off my son at physical therapy, only to find the maids gone (I have no idea when they left. It’s been 1.5 hours) and only the bathrooms cleaned. I expected the entire house to be cleaned, not just the bathrooms. They asked me what my priorities were in cleaning and I told them bathroom. That doesn’t mean only the bathroom should be cleaned! Which house cleaning service only provides bathrooms and not rest of the house?
I called them to complain and they never called me back.

I have used this company for two years. I put up with the poor customer service in the business office because the crews did great work on our home. They cleaned blinds, ceiling fans, all rooms, and we’re fairly on-​time. The crews are friendly and very generously cleaned beyond their entitled clean (depending on the crew).
However, the business team is impossible to get a hold of, changed appointments times at the last minute, waited for months to deposit checks only to deposit them all at the same time, and made excuses for basic errors on their end. Most recently, it took a full week, multiple calls, and multiple emails to talk to someone on the phone about an appointment request and issue around payment. Earlier in the year I attempted to schedule a cleaning before I went into labor and never heard back. A few days later I got an email while in the hospital that they had scheduled their normal appointment window. These are just two examples.
Bottom line, there are too many other choices for companies to hire to put up with the inefficiency and excuses for unprofessional behavior. This reviewer suggests finding other cleaners in the area.

Don’t buy Living Social deals for this company. Their website says you can book your appointment on-​line and they will email you within 2 days… WRONG!!! I emailed them months ago when I purchased the voucher and never got a response. I can’t even get through on either telephone number. You shouldn’t sell vouchers if you can’t keep up with the demand!

I finally got my appt. The time was changed and luckily I caught that and was able to fix. However the customer service is belligerent and excuse ridden:
My review w/​Living Social–
I’m still waiting for them to arrive. They sneakily changed my appt time. This– after it took a month and a half for them to return my emails and phone calls to redeem my voucher. Not pleased
Their response–
We booked your appointment within 4 days of your submission of the form. We sent emails. On our website, and the form you filled out, we state that we email confirmation and that it may end up in spam/​junk. We are rather offended by «sneakily» comment. We didn’t SNEAK anything. We were closed for 2 days due to bad weather, as was the entire 3 states! Thursday was our first day back, and we still kept your appointment. We don’t have appointment times, we have 2 hour window of arrival, in which we kept. Hence, not late! It would be great if client would be more understanding of life and circumstances. I mean, I repeat, the entire 3 surrounding states shut down!!! So we are not the only ones not being able to operate. We did the best we could with our situation. Unbelievable response!

I’ve used numerous maid services for my studio/​1-​bedroom apartments over the years and Eco Save Maids I thought did a better job today than any service I’ve ever used. Very thorough cleaning of my studio apartment in Arlington, VA. Not sure why they needed to bring three girls to clean a small studio apartment but they certainly got the job done, cleaning hard to reach places most other services I’ve used in the past neglected.
Whole place was pristine clean in 45 – 50 minutes. The girls were Latina and appeared to speak little English, but were pleasant and very nice. I’d planned to use Living Social to get a discount for this service but the stated rate they gave over the phone was $ 70 for a studio apartment (same as the Living Social rate) so I didn’t even need to worry about buying the Living Social deal.
They were quick and very thorough with my small apartment. Would highly recommend and will definitely do business with again!!!

They did a «move-​out» cleaning via a groupon and did a great job. They were very thorough.

They break everything while cleaning. Please don’t choose this company. I had a living social voucher, so it wasn’t expensive. But I rather not had them at all. They broke our bathroom faucet handle. The screw inside the faucet handle is broken, so a handyman has to fix it. They also damaged my husband’s glasses. It seems like they put something heavy on top of the glasses. Moreover, they threw away a box of plastic bags, which I use frequently. Now I don’t have any plastic bags. This box didn’t even looks like full of trash. I don’t know what is wrong with this company. Just don’t go with this.
I called them to report damaged glasses and the faucet handle. The woman whom I talked to refused to accept any damage. She also hung up on me. Not only a bad cleaning service, but also a bad customer service.