Edible Arrangements

Recently ordered an arrangement to be sent out to the west coast and somehow the order got messed up with miscommunication. I called the store and the gal that took my order, Ingrid, remembered the order and our conversation and without hesitation said she would send out another one to correct the mistake. This is what I call great customer service. Thanks for being on top of it Ingrid !!! You will make my brother’s day with another fruit arrangement !!!

I received a box of truffles form this center for my birthday. I definitely liked the gift and the packaging. However, the delivery service was not up to par. The delivery lady called about 4 times, rescheduling and asking for my address. That of course 1) ruined the whole surprise factor 2) made the whole experience very frustrating. Once I went downstairs to receive my gift, she was still lost and nagging about how confusing my address is. Well…

Went in for a last minute Mother’s Day gift. I got an amazing basket that she loved! The service was great. Will be back again in the future.

Worst delivery service ever. The delivery person showed up at a time I said I would not be there and called me and was very rude about why I wasn’t there. I told him I’d be home in 30 minutes and I rushed home between meetings and he never came and never answered my calls. Got a call from the store saying that the delivery person had told the store that I wouldn’t be home at all today (after I very clearly told him I would be back soon and he said he would be there) and took it all the way back to the store. F for service and judging on the reviews the berries will be mushy too.

A few years ago I received my first Edible Arrangements gift basket. The fruit was fabulous and the delivery person very cheery. Wow! Their standards for each ripe piece of fruit are very high, which includes the delicious chocolate used for dipping!
The staff is remarkably thoughtful and hard working and every effort is made to get that special bouquet delivered. Once after work, a staff person waited in the cold rain for a forty-​five minutes to be sure the delivery was not left out in the rain. Another time they willingly took a last-​minute request, creating and delivering it in an hour.
Every arrangement can be customized (choosing different fruit or container) and If needed they can help you write your card! I have spoken with Katherine several times, who is generous in her thought and spirit.
The Arlington store was a great find!
Personally, I would much rather receive a basket of fruit than flowers, which don’t last as long or taste very good!
Signed,
A forever loyal Costumer

I got a call at 11am on the 23^rd that they delivered a package to me. At 5pm on the 23^rd, when I got home, it wasn’t here, so I asked my neighbors and then called them on the 24^th (since they close at 5pm).
I was told they were «too busy and I needed to call back later.» I called back and then was handed to the delivery person who said «I delivered your package, why don’t you talk to a manager.» I said I would love to talk to a manager. She explained then said that the manager had left for the day but she was my delivery person and the package had been delivered. I explained that I understood that, but the package is not here, so I don’t want my gift-​giver to be charged. The delivery person told me I should have called earlier (ugh!). I explained I had called and was told to call back. The delivery person then insisted on coming to my house, which I told her not to do, several times. I even said «thanks, I’ll call back Monday» at least 4 times. However, 10 minutes later she was here — on Christmas Eve — yelling at my husband and showing him where she left the basket.
My husband continued to calmly say «I understand you delivered it, but it is not here and that is not our fault. We just want our gift-​giver refunded. I don’t understand why you are here on Christmas Eve yelling at us.» She continued to go nuts accusing us of lying about not getting the arrangement and telling us we were weird for letting our names fade on our door bell marker (seriously). This lady was not firing on all cylinders.
Then, my 80ish year old landlord heard the commotion and comes downstairs and the delivery lady yells at her some saying that we should have called earlier (hello, it was past 5 when I noticed the arrangement wasn’t here and we had called all day…)
She continued to scream as she got back in her car and sped away, leaving skids marks.
So, not only did I not get my overpriced fruit, I got awful customer service on the phone, and a crazy lady at my door on Christmas Eve!!! That is quite the business model you have there Edible Arrangements…

When I have to prepare food to impress, I take a shortcut and buy a bowl or two of their precut fruit salad. The shapes are cool, the fruit is extremely juicy, and it looks like I spent hours in the kitchen. My guests never know my little secret. I’m just sharing it with you little Unilocalers.
Approximately 1.5 lbs fresh fruit — $ 6.95. Usual fruit pieces in the bowl: strawberries, grapes, 2 types of melon, and the juiciest pineapple slivers shaped like lightening bolts.