Enterprise Rent-A-Car

Not bad. I was a bit disappointed they didn’t honor Visa gift cards. Also, I was snowed in during the DC blizzard, and although I only put 156 miles on the car, I was still charged the full amount, almost $ 400. I felt a discount would have been reasonable. The car seats was pretty dirty and there were a few smoke holes in the rear seats — no huge deal, but I’m used to Enterprise cars being much nicer. Not a deal breaker. I’ve been using Enterprise for years and will continue to when I need a rental.

Bring the car but they didn’t have the car available but they said they gave it out to someone else this is the first time it happens so Enterprise is just a very disappointing rental company

Once at the counter there was only one person working and kiosks have been installed to allow for self check in. There was a line so I went for the kiosk. They work once you understand the system well. But I rented a Premium car and they pulled it up front for me. I also liked the option to include the Fast Pass toll scanner. That was convenient. Check in could not be easier. Just pull up, remove your things and leave the keys. Done.

I wish Enterprise would realize how their rental process is so tedious and non competitive. First you have to go to the first floor for someone to confirm you have a reservation (long lines, big hassle). Then you have to go back up to the second floor to wait in line after they have again confirmed your reservation. After waiting 30 min in this second line, you finally get someone to walk you over to your car and fill out paperwork. Then you drive to another kiosk and they confirm the paperwork. This whole experience at this point can and did take 1 hour.
Compare this to National. You walk over to a car that is part of your level of reservation (i.e., Emerald Isle), you get in the car and then drive to the same kiosk and they confirm the paperwork. Time– 10 min.
So same price level, HUGE difference in time and effort and just plain hassle factor.
GET WITH THE TIMES, literally Enterprise.

Horrible service. All the people who worked there except for 2 had an attitude. Not with just me, I saw them give attitude to other customers. They also gave me the run around. Sent me inside to work with the main desk and when I got their the guy at the desk told me he was closing and I would need to go back upstairs. Luckily a person came around the corner and when I explained to him I was told to come inside, he told the other guy to stay open and help me. After I was finished inside, I was sent back upstairs to get the car, but the guy that checked me in used my middle name instead of my first name (I had given him my driver’s license), so they had to redo it. The girl redoing the reservation for me was rude and said their policy had changed and my husband couldn’t be added as a driver. Finally I was given my rental car (helpful guy named Christian) but when I went to drive out, my name wasn’t on the registration so I was sent back.
I DO NOT recommend renting from this place especially at the Airport. Go with other companies (Alamo, Budget, National) first even if it costs a little more. NO one deserves to be treated the way me and a few other customers were that day. Those workers need an attitude adjustment or a training on customer service. I never had a problem at non-​airport Enterprise, but after such a negative interaction, I rather not work with them at all.

Worst rental experience from Enterprise ever. Poor service, misinformation and bad attitudes. The reservation was in my name but when we picked up the car I couldn’t drive because of illness. Because I have platinum-​level status, I asked the agent to waive the additional driver fee as a courtesy since I was too sick to drive but she said she couldn’t. Then she insisted that we had to change the reservation to my friend’s name but if we returned the car before 11:45 they could put it back in my name to charge my card and allocate the points to my rewards account. Next we inspected the car and declined insurance because we have full coverage from USAA. The agent then said that if we didn’t accept their insurance and got into an accident that my friend would owe her insurance deductible to Enterprise immediately even if the accident wasn’t her fault. When I asked how she would get that money back if an accident was determined to not be her fault, she said she didn’t know and that would be an issue for claims. This was all a very weird and prolonged exchange while we were just trying to pick up a car. Maybe she was trying to influence us to pay extra for insurance but the whole conversation was poorly informed and ridiculous. Then we adjusted our schedule for the day to make the 11:45pm deadline only to discover that everything she said about transferring the car into my name was wrong. If only that were the only issue but when we got back at night we came upon staff who clearly didn’t want to help us, treated us poorly, were altogether rude and left me feeling I would rent from anyone except them again. I hope the franchise owner sees this review. His or her staff needs serious customer service training to be better informed on Enterprise policies and how to communicate them professionally to their clients.

I have used this Enterprise twice in the past few months and have had wonderful experiences both times. Mind you, work paid for it, but I still received a free upgrade both times for very minor inconveniences. I was supposed to get a small compact car and both times was upgraded several levels (a red Camaro, yes please). The staff have always been very friendly and the lines MUCH shorter than Budget. I hope my work still continues to use Enterprise for my future trips!

Just recently rented from Enterprise in Washington DC airport. I had a great experience, smooth check out and very friendly personnel. I would like to especially thank Noël, very professional, polite and extremely helpful. I returned the rental at LaGuardia airport Enterprise. As always a great experience, quick check in and out as well as the shuttle driver who is ALWAYS helpful with our luggage. Thank you!

It was smooth as butter. The only issue was on the drop off to go home, the guy who was there to inspect the vehicle didn’t tell me to wait for the receipt — I wandered off to the office to get it which was needless.

This was the best car rental experience I ever had. I reserved a car through Expedia. When I got to the rental location I was immediately asked if I had a reservation and was lead inside. The employees were extremely polite, friendly, and efficient. The car was prompt, in good shape, and clean. I was offered some upgrades, but the rep was not pushy.
The return was quick and painless and they asked if I knew where I was going.
Great customer service experience all around.

I don’t know if it’s the systems they use, the people they hire or the airport they’re running out of, but this rental care experience was the best I’ve ever had. Even with a 6-​month-​old and loads of luggage, we were in out, and on our way in about 20 minutes, which is absolutely miraculous. Also, the care was really nice and really spotless. We didn’t have one issue.
Drop-​off is pretty efficient, too… However, there is a revolting smell in this part of the garage, which is also pretty filthy, especially compared to the part where you pick your car up. The stench was enough to make me cover my baby’s face as well as my own, and got us to hustle ourselves out of there as quickly as we could. Hmmmm… perhaps there’s something to that?

The car was spotless. The check-​in was fast and easy at the kiosk. The employees were professional and friendly. I was able to choose from several cars in the class I had reserved. I generally have a great experience with Enterprise.
I have rented less expensive cars at off-​airport companies, including Advantage, and had terrible experiences with the check in process (waiting in line for an hour) and the cars (older, dirty, and smelled like smoke). So, Enterprise was everything I expected and could ask for but more expensive than some other vendors. To me, it’s worth paying a bit extra to get a clean, comfortable car and good service.
I just wish Enterprise had notified me in advance that I should go directly to the car lot instead of walking to the desk on the ground level only to find out that it was closed. Perhaps Enterprise closes the main check-​in desk at a certain time each night and could provide that information at the time we make our reservations.

While the service was good, I must say that I was very disappointed when the prepaid rental price was escalated after their insurance and gas fees were added; almost doubled the original price of the weekly rental. This is the first time I had such an experience, perhaps it’s because I was at the DC location; seems as if it could be a common practice of theirs.

Took an hour to get my car on a Saturday afternoon. There was one person working at the counter, and 3 people in line ahead of me. The first customer in line had some exceptional problem that was taking a long time. A manager came by the line twice to tell us that we could use the kiosks. Both times, all of the now 6 people in line replied that the kiosks were not working. Still, the manager did not open another counter. The next person in line was upset because her rental was at the arlington office which had just closed, and dca would not honor her reservation. She continued arguing with the agent for 25 minutes before a manager intervened.
When I finally got to the counter the agent asked for information that took a long time to enter like second phone number and insurance provider. Why didn’t the reservation system gather this info in advance if it is necessary?
When that was finally finished I went to the garage to get my car. The rep in the garage was having trouble with his iPad. He also asked me for some of the same information such as insurance provider.
The car was good and the price was great. However, when I am on vacation my time is the most valuable item. It was truly painful to have enterprise waste my afternoon. In the future I will strongly prefer companies such as Budget that with fast break have me on the road in under 5 minutes. Why doesn’t enterprise have a program like this?

My spouse works in the DC area, so I visited her ~once a month for almost a year now. I have rented from several different rental companies at both the Dulles and Reagan airports location during my stay at DC. Somehow, this DCA Enterprise location is the only place that have filed a damage claim against me… twice. And I only rented there twice, so that’s 100% of the time.
My latest experience was from around 3 weeks ago. Spouse had (and still has) a medical emergency so I flew down last minute. Didn’t have too much time to spend on researching rates so picked Enterprise (it was the cheapest between its corporate cousins from the 3in1 quote site that I was using). I flew in late due to flight delays (around 11:30 pm). They gave me a Kia Forte, did a quick walk around in the poorly lit pick up area. No large scratches or broken reflectors. It was late, and the representative say, this car is fine and recently washed (which is always what they all say) so off I go.
Rented for three days and wanted to extend. Called in and the rates were too high so returned the car and rented with another place at the airport. When I returned the car, the Enterprise personnel walked around the car twice. Then kneel down and apparently, if you look at the side of the car off angle, you can see an indent on the driver side door. This was a dent I have never noticed during my rental period and would not have caught during the initial walk around unless I was really looking given how poorly illuminated the pick-​up area was. I admit I was in a little bit of a hurry given the circumstances, so didn’t take pictures of the car. But probably wouldn’t have help given that it was pretty dark anyway. Without proper lighting (and the right angle), I would not have caught this anyways.
Regardless, the first time I got claimed, I thought it was bad luck… Two times in a row from the same location… It is just way too stressful to rent a car from this place; I would rather pay the markup from other rental company then to deal with this in the future.
*Note: Have to stress one thing, the employees that I have dealt with at this location are always courteous and polite. I really do appreciate that but this is beyond that now.

Price was best in all my comparisons out of DCA. However, I did have issues with the minivan we rented. First the driver side mirror didn’t work and had to be manually adjusted. Second the car had a low tire pressure light on at time of pick up I thought I could just add air so I did. Later I found it was due to a nail in the tire. Lastly the previous renter had turned down the illumination level of the main screen of the entertainment/​control center. We were not able to increase illumination until later that evening. All these issues should be part of the pre-​check before the car is available for use. Lesson learned. Low price can equate to low quality of vehicle and service.

Everytime I rent from enterprise using a 3^rd party site they charge an amount way higher than what they tell you when you pick up the car. For example: the car was suppose to be $ 34.00 then they charged me a under age fee of $ 15.00 ok that’s understandable. Then when I get the car that states online rides 5 full size people comfortable I see that is clearly untrue and now have to pay a car upgrade fee which is an addition $ 10.00 I’m fine with that too. Now my total should have been $ 59.00 now I’ll add on another $ 10 or so for taxes right… So I should have been looking at about $ 70.00
Nope. Check my credit card statement 3 days later my card has been charged $ 85.00 I’m confused. When I was at the counter I was told the car would be $ 59 and some change before taxes and the amount held on my card initially was $ 74.00
When you call customer service they tell you they are gonna send it to management and you will here something back in 48 hours but I never heard anything. It’s unprofessional and I don’t like the feeling of being ripped off. This is the 2^nd time this has happened to me with this company and I will never rent from them again!
BEWARE!

Unusually great rental car experience. Very friendly and organized and quick on both pickup and drop off. Will surely rent from here again.
Had a brand new car, no aux cable though :(

I just want to say that the customer service at this location is out of this world. They are super nice and attentive without being overbearing. Even though I only got a compact class car, they allowed me to choose which one I wanted. He purposefully gave me the best one available– a 2015 Ford Focus that had only a couple HUNDRED miles on it. Then, they walked me through the basics of this car (how to lower the seats, where the gas gauge/​trunk button was located, etc.)
I’ve used other rental car options at DCA and they just pull the car up in front of you and run, barely pausing to hand you your 2-​foot-​long receipt filled with all kinds of hidden fees.
Enterprise is worth the couple extra bucks up-​front to actually be treated like a human.

The people at this location were friendly enough but I feel like they are vague with their quotes and I got told several contradictory things from three different people I encountered there. I got a last minute rental on Christmas Day and all they had was a full sized SUV. Needless to say that it was almost $ 300 for ONE DAY!
Then I was told that I couldn’t return to another location. Whatever. I did it anyways I definitely agree with other users that it was very much Good Cop/​Bad Cop and they all seemed eager to take you for whatever they could get you to pay.
At the end of the day, it was last minute and my vehicle as definitely very nice. I just don’t appreciate the blatant price gouging.