First Virginia Cleaners

We’ve been going here for the last 3 years, since we moved into the area (walking distance). Never had any problems, and the cleaning and laundry services are excellent. I’ve also had two alterations done there– a hemmed dress and a broken zipper. Both exceeded my expectations and the alterations were done timely and well– the replaced zipper is better than the original. The ladies who work there are friendly and professional. Highly recommend this place!

I have been a regular customer for 6 years. Great customer service and Mrs. Chet is very friendly. The dry cleaning is superb and I have yet to have any issues. I highly recommend if you are looking for a long term value in dry cleaning service.

The dry cleaning is ok. The alterations are slow. Got a pair of pants done there that had a hole. Had to take them back because they didn’t fix the hole. When I went to pay it was 7 $ which was not a problem. I only had six dollars in cash so I had to pay by credit card and she laughed in my face because she had to charge me 10 for a credit card. I didn’t mind paying I mind her laughing at the fact she has to charge me more. Do not go here they are the kinds of people you don’t want to run into. They treat you like shit and have no customer service. Let’s band together and drive these people under

This place was decent for a while, kind of average, but I had several experiences that made me stop using them:
I dropped off a white shirt here and received it back with two issues: one, the left sleeve, to include buttons, was stained bright red. Two, there was additional dirt along the cuffs and at the top of the shirt, not standard with how shirts are worn. (You may find dirt collects on the inside of the back collar, but here the dirt was along the top of the collar, as if maybe the shirt had been thrown on a dirty floor in a laundry facility?).
Regardless, I was not happy and asked the lady to re-​clean the shirt; she mumbled something, smiled, and said «Come back in a week». I came back a week later to find the dirt on the cuffs remained as well as a red-​dyed button and threading along the cuffs. I sent it back again. Again, I got a half-​english mumble and chuckle. The third time I came back, the cuffs were still dirty but they had replaced the button. No refund. No discount coupons. Not even an apology, not one single apology after three visits.
Additionally, I requested 24-​hour service on a suit (for a wedding) and several dress shirts (for the trip). The 24-​hour service is actually two-​day service since they receive laundry at 5pm every day, so if you drop it off at 8AM on Monday, it’ll be ready sometime after 5PM on Tuesday. Some places are quicker and I’ve been able to pick up next-​day drop offs on the next day, but this place has never been able to succeed in this goal. This was an annoying change from the standard, so if you need quick service, try somewhere else.

Good customer service. The dry clean store closes at 5pm on Saturday. I got to store 5 mins past 5pm and was crus about the bad traffic to get me there late. The owners saw me and opened the door for me, so I can get my clothes. It’s really good customer service.

I had my bridesmaid dress alterations done here and had a wonderful experience. Even with the short notice I gave them, they were able to do it promptly and my dress fit perfectly. Great and friendly customer service as well!

I have frequently used this cleaner and have alway had an ok experience. Recently, I went to pick up roughly 15 men’s shirts and a women’s dress. They were promised by 5:00 pm on a Thursday evening. When I went into the store at 5:15 they were unable to locate my dress. The woman told me that the delivery hadn’t been made for that evening yet. She provided no information as far as when my dress would be there. I suggested she call the driver to check so I would know whether to stick around or come back later. After speaking to someone she told me that they dress would be there that night sometime. I paid for the dress in full at that time (no apologies, no discount, nothing). When I returned roughly 30 minutes later I saw my dress being pulled out of an unmarked minivan with NO protective covering whatsoever. While this experience is not catastrophic it is a poor indication of their customer service and with the number of cleaners in the vicinity I will be going elsewhere.

I always have excellent service when I come here, both with dry cleaning and tailoring. The clothes are always ready on time and in great condition. The family that owns the store remembers me by name (even the owner’s son!) and they go out of their way to be really friendly. I highly recommend as a reliable neighborhood dry cleaner.

So they ruined my Armani sweater and since I have a ton of clothes. I don’t check them everytime I pick them. The sweater had stains and a hole in it. The manager was a complete c*!# about it. She insisted that she hadn’t done it, then offered to send it to a guy to see what he could do about. I’ve spent hundreds of dollars at her business on dry cleaning. Why would I make that up? I immediately took my sweater back. I for one will never frequent this business again, and I will always meticulously inspect all of my clothes before I leave any future dry cleaners.

I used First Virginia for 4 months and than they started ruining my shirts!!! I have now had 3 $ 70 Polo Shirts ruined by this cleaner (Black Ink Splatter dried all over the front and back of shirts).
When I told them, they tried to re-​clean, ended up not being able to and didnt return my shirts but instead gave me $ 25 towards each of them in Dry cleaning credit???
My 3^rd put me over the top and I no longer go there, I have been busy and had not taken the 3^rd ruined shirt back yet and when I did (on the hanger that they gave me, with dryclean tags still on it) she told me it was over 30 days! What a joke!
DO NOT GO HERE:
— RUINED CLOTHES!
— RUDE!
— OVERPRICED!

Going here for 2 years and I like it. Always ready when they say it will be and no problems. Good community dry cleaners.

I took in some boots to be re-​heeled and even though it takes 3 days, I was really pleased with the results. My boots were pretty beat up from walking on the grates in DC but they made them look shiny and blackened the areas that were worn away. Not like new but close enough in my book.

Worst place EVER. do not go. they have ruined my shirts. its okay if your clothes are clean, but if you have any stains, forget it. THEY WILL not get them out of your shirt no matter how much you try and how many times they re-​do them. bad altitude as well. i am usually pro small businesses, but i hope they go out of business for their horrible services.
please do not use them.

I’ve been taking my dry cleaning here for about a year and a half, and generally, they are a good dry cleaner: reasonably-​priced, timely, flexibile, and they get the job done. However, I advise against getting pants altered here, as they seem to be chop happy. Two of my Dockers were rendered practically unwearable.

The dry cleaning is very good quality and they provide outstanding customer care.

I had just moved to dc and needed a cleaner. I took all of my clothes here plus some that I had bought to be altered. When I went to get my clothes a pair of pants were missing for a brand new suit. When I asked about it they said they would look and get back to me. Well they never did so I went back and asked to speak to a manager. After telling him my story he said how do I know your telling the truth because we have bums come in here all the time saying we lost there items. I ask him do I look like a bum? He said if they couldn’t find the pants they would replace them. So I get a call 3 days later on Monday and I was out of town. I came back on Friday, got the message and went first thing Saturday morning. When I walked in the manager said to me you’ve got to be kidding. I looked at him dumb founded and stated excuse me? He said we just returned your pants yesterday because it has been over thirty days and by law we are not required to keep them. This is now your problem not ours. Needless to say I exchanged some really good harsh words, considered picketing out side of his business as I left. I will never do business with him or the va 1 again.

Very nice people and they charge reasonable rates. Their hours are convenient.