Goff William A, DDS

After six years as a patient, I am finally moving on. Dr. Goff is an excellent dentist and Billie an outstanding hygienist. On the other hand I’ve never felt like the dental assistants & receptionists have any idea what was going on. Organization is the main downfall of this place. Scheduling is very unorganized, in addition to the payment process. On my last visit I was told there was no charge since I «had a credit from previous overpayment» — what, why?!
I did invisalign through Dr. Goff’s office and it was during the regular visits that I realized just how incredibly unorganized this office was. Example (I have way to many to list them all): The first consultation was with a dental assistant doing the molds, Dr. Goff was busy. A few weeks later I got a call from the receptionist asking questions about what Dr. Goff and I had discussed during my invisalign consultation — well we didn’t discuss anything, he wasn’t there. Turns out the molds were done wrong and I had to come in again and do them all over. Dr. Goff gave me a discount for my troubles, but throughout the entire process I had no idea what was going on, every visit was a surprise and if Billie wasn’t working it was complete confusion. At one point Dr. Goff said it was my last set of trays even though my teeth were still crooked, which he would have known if he took two seconds to look at them. I had to speak up and get them to order some additional trays to complete the process.
It feels like they have an assembly line and Dr. Goff moves from one room to the next, but is in a huge hurry and the assistants do a poor job of filling him in on what’s going on.
I needed a replacement retainer and called no less than FIVE times over the course of three weeks before I finally got someone that would put in the order. The receptionist kept telling me she had no idea how to order one. Lesson learned, I should have gone to an orthodontist, but at the time I was very comfortable with Dr. Goff’s office and thought it was convenient.
Supposedly, Dr. Goff will be retiring soon and his replacement was there for a week or two in July 2014. She was unbearable, overly fake nice and obnoxious and super loud. They took xrays and I had a cavity, so they filled it. In January, I returned for my cleaning and Dr. Goff pulls up the xrays from July and says «you have a cavity, we need to fill that.» Thank goodness I was paying attention to let them know that the cavity was already filled after those xrays were taken. He seemed confused and didn’t believe me and said that there was a different cavity to fill. I reluctantly scheduled an appointment, which happened to be on a day that was snowing. That morning I received a text reminder of my appointment and called to see if they were open just in case. Sure enough, they were closed (thanks for the heads up!). I never received a call from them to reschedule, three weeks later, I’m just going to find a new dentist.
Dr. Goff’s dental work is usually five stars and in the end, I like the results of my invisalign –although the process was always a huge hassle. He may have benefited from an organized office manager or more empowered hygienists and a bit more personal attention.

This is one of the first reviews I have left. I have been a patient for over a year now. Unfortunately, the quality of the reviews does not seem to be on par with other dentists I have had prior to moving to the area.
Further, I have yet to start my dental review on time. I have had to wait at least 30 minutes after my appointment each time. I understand things come up on the occasion, but when you are consistently 30 minutes late there is an issue with how scheduling is being handled and perhaps a buffer should be added to keep appointments on time. I am expected to be on time and I expect others to be as well.

As much as I enjoyed Dr. Goff personally I’ve decided to leave his practice as a patient. Things just aren’t the same as they were 8 years ago when I started with him. In the past my crown work always lasted many, many years. But in 2013 I had two crowns, previously installed by Dr. Goff, fail in just three years. Insurance doesn’t cover a failure in less than five years. Admittedly Dr. Goff gave me a 50% discount on the first failed crown, and a 75% discount on the second failure. What was curious and disconcerting in hindsight is that the second crown had given me painful sensitivity to cold since the day it was installed. During my visits for cleaning the answer was always to use Sensidine. It never helped. But, the day after that crown was replaced there was no more pain. I believe that install was bad to begin with. Oh, I forgot to mention that the temporary crown on one replacement came off over a weekend. Ive never had a temp crown come off before either. Enough to say that 2013 was a very bad year.
After 2012 scheduling also became an issue. Even though I schedule my preventive care 6 months out, I twice found Dr. Goff wasn’t available. I was not impressed by the replacement staff that took care of me in July of 2014. And considering my new dentist found a cavity last week, I believe Dr. Goff’s stand in missed it. The last straw was when I received a December voice mail saying my Jan appointment had to be rescheduled because the office would be closed. When I called the office to discuss I reached some answering service that said I didn’t have an appointment according to their records. Like I said, last straw.
I should note the practice has fallen behind in technology. Often the receptionist was unable to access my insurance or take my credit card payment because of system problems. The practice doesn’t use digital xray slides so the patient can see what the Doctor sees. Little things that can mean a lot.
One last nit to end on. Parking is a pain. The reserved spots out front are abused by the Starbucks crowd. And paid parking can be expensive. Add $ 20 to the cost of a crown. Again, I personally like Dr. Goff but I lost confidence.

I’ve been here a few times now (cleaning and two crowns), and am very happy. Dr. Goff does the work that needs to be done and doesn’t try to sell you on extra cleaning procedures or other nonsense. My kind of dentist.

I have nothing but great things to say about Dr. Goff and Dental Care at Crystal Park. The entire staff is extremely pleasant and professional. I really appreciated how Dr. Goff was efficient and transparent. He never once tried to upsell me on any additional services. He also never made me feel as if my teeth would go to hell if I didn’t get expensive procedures done. He was straight-​forward and, without dramatization, explained what I needed done. I’m very pleased with the work he did, which was as painless as dental work can be. The absolute icing on the top is that he managed to get me in for 4 separate appointments in 2 weeks because I was moving out of town and wanted to take care of these before leaving. For anyone who has tried to make appointments with any sort of doctor in the DC area, you know how incredible that is. The receptionist was incredibly patient and flexible, for which I am exceedingly grateful. A big THANK YOU to Dr. Goff and Dental Care at Crystal Park!

I don’t recommend this place. Dr. Goff is nice, professional; however, one of his procedures had to be corrected a second time. Then I found out (three visits spread across a year later) by a very nasty, rude phonecall after 5 p.m. on a Friday that I owe them almost $ 500 out of pocket because my new insurance (which was switched a year ago) isn’t accepted by their office. I felt extremely heckled by the person calling, and she was so incredibly nasty it put me in tears. Not what I was expecting to hear.
They don’t do a good job keeping up with patient information. They do not have a sign-​in form asking if your insurance policy or address has changed. That is up to you to remember to tell them. Well, I forgot … Huge mistake.
Needless to say, I dropped this dental office for another place.

I left Dr. Goff last year after 30+ year and the only thing I regret is that I didn’t do it sooner. Dr. Goff is an outstanding dentist and very nice fellow indeed. But his practice has turned into an assembly line dental factory where four or five patients are parked in different rooms and Dr. Goff shuttles back and forth. You can only hope that he remembers which tooth to work on by the time he gets to you. Greed has consumed Dr. Goff’s practice and there seems to be no limit as to how many patients he accepts, at the expense of personal attention. Don’t waste your time here.

Not only is Dr. Goff great, but the rest of his staff is incredible as well! For someone who is scared of the dentist, they made my visit very relaxing. I don’t have health insurance and was told over the phone all payments would need to be made in full at the time of the visit. However, once there, Dr. Goff assured me we could work out a financial plan that would fit my budget. I look forward to coming back!

They told us they accepted our insurance, but later sent a bill because they do NOT accept our insurance. After just 1 week, they sent another bill and notification that we are being sent to a collection agency for not paying. Someone in this office does NOT have their shit together. Obviously, we will not be going back.

I just had my first appointment with them. Trixie was my dental hygenist. Everyone seemed friendly. They took xrays, picked, flossed, and polished all in about an hour. After the cleaning, Dr. Goff picked around. No problems. No cavities. So far, I like them.

I’ve been a patient of Dr. Goff’s since 1982. But since he sold his practice, I will not go back. The last time I tried to make an appointment, I was on hold for seven minutes (my phone has a timer). I finally made one for 8AM, and then found out a few minutes later that I couldn’t get off from work for that time. I called back. Another eight minutes of recorded ads, and I finally got a person. I told her I needed to change my appointment, and she informed me that they don’t even open at 8AM — they open at 8:30.
«Well, I’m confused, I just called and someone gave me an appointment for 8AM.»
She told me that since they were owned by another company, in Illinois, sometimes the phones get answered there. «They don’t always schedule things correctly,» she told me.
«So, do I have an appointment for tomorrow or not?»
«I have no way of knowing.»
«And if I had taken off work, and showed up at 8, what would have happened?»
«Do you want to make an appointment or not?» was her terse reply.
Guess what — I declined.
A 30-​year patient is now shopping for a new dentist.
(2 stars instead of one, based on the good experiences I had before Dr Goff sold out)

When I got out of the Military, I was accustomed to military dentistry. No offense to my Military Dentists out there, they were fine with those fillings and exams and what not, but I had some dental techs and hygienists that might as well have put a chainsaw in my mouth and asked me to «Bite Down».
Needless to say, I hadn’t been to a cleaning or exam in three years (mostly due to fear). But fear gave way to vanity, and when the stains on the ol’ choppers got to dark to bear, I had to bite the bullet and head in for some work. Dr. Goff’s team was great! The dental Tech was awesome, and caring, and quick! They got all my teeth x-​rayed, cleaned, and polished in less than an hour! She was as gentle as I’ve ever had. It really has opened my eyes to civilian dentistry.
The staff was really nice to me, and they didn’t make me feel like a dirty tooth loser! The set up is a bit odd, I guess, what with all the open doors and hallways that make no sense. The facility is in good shape, albiet a bit old, but its a dentists office, not a luxury condo.
All in all, I was very, very pleased. Crystal City is an odd place, and space here’s a premium, so a cramped dentists office built into a Starbucks and defense Contractor HQ works.
I’ll probably be back for a «Perfect Smile Consultation» in the near future.

I really had high hopes for this office since the location is convenient, but there were just too many negatives for me to give this office a high rating. While I was very pleased with the quality of actual dental work done (I had to get a temporary crown which did not come off and I had no difficulties there), I felt that the dental assistants had some pretty bizarre and unprofessional behavior.
1) One of the assistants, while fitting me for a crown, kept literally *dropping* the metal dental tools directly onto my chest, near my neck, as if I was a side table that was simply there for her to put dirty instruments on, while she switched out the tools. (my root canal took 4 total appointments, so I had to deal with this during every appointment). I have never had any dentist do that before and I was pretty taken aback by it. When I asked her to not do that, she complied, but then apparently promptly forgot because it happened again 2 weeks later… dropping cold metal tools onto my chest. I also found this to be unprofessional because it was a bit unhygenic… the only thing separating these used tools from my clothing was a thin covering they’d put around my neck. Kind of gross to have to worry that blood or chemicals are going to soak into your work clothes.
2) The worse issue here is that both the assistants and Dr. Goff would use this thin chest-​covering to wipe the instruments on during my procedure, which, inevitably, resulted in my chest being poked while they would grasp at the covering around my chest (I’m a woman, btw). Which made me pretty uncomfortable. I have never encountered this at any other dental office and found it pretty bizarre. Normally I would have complained about this right up front, but I had already asked them to not drop their tools onto my chest shortly before, and just didn’t feel like confronting them about another thing that made me feel uncomfortable. especially since wiping off the tools seemed to be such an integral part of the procedure for them.
3) I was made to wait at least 10 minutes for every single appointment.15 minutes in the waiting room was the average.
I only didn’t rate this 1– star because the actual dental work itself was good. But all the other issues here made it overall not a good experience– I probably won’t go back.

Dr. Goff is professional, courteous, and super nice. He does great work, and accepts several insurance options. Like Anne, I had to go in for an emergency visit when my TMJ problems first presented last spring; I went in the same day I called. He’s very knowledgeable and you get the feeling he really cares about his patients’ health and smile. He never pushes services that you don’t need and explains thoroughly what’s going on/​why you need a particular treatment. He recommended that I seek orthodontic care but (and this is important to me) left the decision up to me; after I found a great orthodontist (check out Dr. Brown Bryant in Silver Spring, she’s amazing!) his staff worked with her staff to make sure my records were copied to her. His staff is also professional and willing to take extra time to answer questions and give advice.
I wish all dentists were like Dr. Goff!

I hate going to the dentist. I hadn’t been in several years and never to a dentist in this area. After looking at my insurance website I found another dentist who had opened a nice new office with all the bells and whistles etc. Made an appointment on-​line, seemed great and easy. I go the office was nice but the dentist tells me I need fillings on 9 teeth. Some teeth with more than one filling! NINE! I had only had 3 small fillings in my first 31 years of life! Now all of the sudden I need something like 14 fillings in 9 different teeth?! Needless to say after going home and crying for a bit I decided to get a second opinion. This led me to Dr. Goff’s office. I got an appointment quickly. Was seen on time for my appointment. When I came in for the exam, he told me I needed ONE filling. ONE. Had Dr. Goff do the filling. Filling seems fine. Can’t even tell that tooth has a filling honestly, and it was a really big cavity.
Needless to say I highly recommend this office. They didn’t try to sell me extra stuff. They didn’t try to give me unnecessary dental work. Plus you can get there without even going outside from the Crystal City Underground. I recently had to change my dental insurance and I specifically made sure I chose one that was accepted by this office.
Do I still hate going to the Dentist? Yes, but at least I feel like I found a dentist I can trust.

I’ve been to my fair share of dentists for a variety of complaints– from cleanings to root canals. I have high expectations and when moving to the area I searched for a good dentist. I have to say that Dr. Goff is a keeper! He has performed several fillings and two crowns, and I’m pleased with all of the work. He and his staff are friendly and take the time to make adjustments to your dental work so it is comfortable and right. I’ve also been impressed with their cleanliness and attention to patient comfort. I have had to wait when arriving for most appointments, but that is not a huge deal as long as the dental work is good. I highly recommend Dr. Goff!

Dr. Goff is awesome! He’s really good at getting people in on short notice. When I had a salivary gland stone (who knew?) he was able to get me in the next day for an emergency visit. You never have to wait long for your appointment which is great. There’s nothing worse than offices that are always running behind.