H & R Auto

If I could give them 0 I would give them 0 star. I was dealing with Oscar, and want to warn you that don’t let his «My friend» and all those nice words full you. We bought a car on November 17, paid in cash. Took it to a ride on November 19 and found out that the car had a transmission issue. It was a VW Jetta 2006. I found a mechanic who checked the car and said that the car has a transmission issue which was clearly preexisting and could not come up only after driving 15 miles after buying the car.
H&R auto does not own up to the problem. All Oscar told me that «you have warranty» deal with it.
I take my part of blame that I did not do my homework on looking at their rating before purchasing the car, but I want to make sure other people know the dishonest way this place is conducting business.
STAY AWAY FROM THIS PLACE and TELL YOUR FRIENDS!!!

I was looking for something fast and a 6speed. They were up front and honest. I appreciated that. They let me shop around and answered all my questions. In the end I got a perfect 350z. It’s a solid car and I’ve had no issues. The price was set to sell. Now I have my perfect summer fun car.

A few hours after I purchased my car here the engine started clicking on me and sputtered out. I called back to ask to see if anything could be done about this. They didn’t do anything for me though.

I saw the exact car at H&R Auto that I wanted, model, year, miles, and the price looked right. My sales representative Vin was friendly and not pushy. He explained every problem I identified. The issue was nearly every explanation that he told me was not quite right. Examples include: the Check tire warning light will turn off soon and isn’t serious, a Toyota key for a Lexus car is totally normal, when I asked him to open the car door with the emergency key (the physical key for keyless entry car) and the fact that it didn’t work was no problem. He did offer to pay for a dealer to replace the key. Later, he told me the dealer wouldn’t do it, so he had to get a locksmith. The quality of his explanations didn’t matter to me. I had done my research, did a title search, and was going to drive the car directly to a dealer and get the car in tip top shape. However, It did reveal his character. Do your research, know the car, ask them questions, it you think you are getting a deal, you’re probably missing something. So why three stars? I was able to get a great car for much, much less than a new car and no one expects to find angels selling used cars.

No stars. I was all set to give them a great review because they made my buying experience so nice, but they sold us a straight up jacked car. Went to buy a Mitsubishi Montero Sport 2003 that was advertised. My husband drove it around and noticed it smoked and had a weird smell. The salesman, Rod, popped the hood and said it was a valve gasket that needed to be replaced and that if we paid them $ 150 cash (outside the sale of the car) they’d get it fixed. So we did. Everything else seemed clean, had a clean Carfax report. Picked the car up on a Friday (I dealt with Oscar, who was very nice).
CAR STOPPED WORKING ON TUESDAY. Had it towed to the repair shop where they had a helluva time getting it to start due to electrical issues. Found out that the radiator and the head gasket were bad. Getting it repaired would cost $ 3125. We only paid $ 3981 for the truck! Called H&R, had Oscar tell my husband that, basically, it wasn’t their problem. !!! First of all, my mechanic said this is not a new issue. Second, when they popped the hood and did that repair we paid $ 150, there is no way their mechanic didn’t know there were other issues. Third, the Carfax does not report this issue, and that’s hard to believe being that this is not a new issue. Something is shady. All we want is for them to repair this truck. If not repair it, then buy it back for exactly what we paid for it. My husband is up there trying to get this done. Maybe, if they do the honorable thing, I’ll change the rating.
UPDATE: They are doing NOTHING. Only shrugged when it was pointed out that they knowingly sold us a lemon. DO NOT DEAL WITH THEM. TELL YOUR FRIENDS.

Buying my ’02 Elantra from here was definitely a good experience. I called them ahead of time, and when I got there, the salesperson, «Vin» had the car ready for me to take on a test run.
I had been searching the DMV for a reliable used car for me to beat the hell out of on a viscous daily commute, and under $ 4,000. It was a lot to ask, and I honestly couldn’t find anything in the area, except at this place. They had 3 or 4 cars on the lot that day that fit the criteria. All the cars seemed solid, but I picked the Elantra because I’ve known people who had that same car and from a similar era. They seem to have held up pretty well over the years.
Being from MD, I was a little worried about bringing the car back to my state to pass inspection. However, this place has a policy that guarantees that if it doesn’t pass, they will pay for half of the repairs, if you use their mechanic. (Which is cool, I’m actually going to start bring my other vehicles to their guy; his shop rate is really good.) So there were some things that didn’t pass, and I was able to do most of the simple things like stupid lights, and a little rubber clutch pad. And Vin’s guy did the brakes.
Also, I didn’t have all the money up front, and was ready to apply for financing, but Vin said they could do «in house» financing — basically an agreement with our signatures, that gave me 30 days to bring the rest of the money and then I would receive the vehicle’s title.
To summarize the process, this place held up their end of the deal, did what they said they would do and were up front and honest with all of the details. I got to finance a pretty solid (knock on wood) car for 30 days, and paid 0% interest. At the end of the day, if I had to do this over again, I wouldn’t change the thing. I bought the car in early October, 2014, and over the last almost 3 months, it’s been solid.

I went to check out a car here and as soon as I started it, the engine was heaving incredibly. There was something seriously wrong under the hood, even though the salesperson assured me that he himself had been driving the car home for days and didn’t notice it (which was pretty insulting to my intelligence).
They made a lot of promises about fixing it, without consideration as to the kind of residual damage a poorly secured engine can do to other components under the hood. The price was too good to be true, sure — but I felt that they were lying to me just to get my money. I’m confident that if I had purchased that car, I would have lost several thousand dollars.

I wanted to get this right the first time. I searched the best years, makes, models, options, features, safety, consumer, and professional ratings. I also knew I wanted a young year, low miles, and priced in my favor. I was often let down in my search and hope was sparse. I searched online every day and always came back to the H & R Auto ’07 Mazda3 with 63k. My caution with used dealerships led me to their reviews and I was pleased with what I read. It was perfect so I made the 55 miles to H & R Auto. Yes, the dealership is small. And I can’t blame anyone for stereotyping in a world full of lemons. BUT!!! I picked up this car on Wednesday and put 600 miles on it between then and this weekend and MY MAZDA3 HAS BEEN A DREAM! THE CAR GETS 5 STARS. THE DEALER GETS 5 STARS. LIFE IS BACK AT 5 STARS! Kind people. Great price. I couldn’t be happier with this car. My patience paid off, but now that you know — BUY A CAR FROM H & R AND YOU WON’T BE DISAPPOINTED!

I bought two cars from these guys and they are just a great place for a reliable cars and great service. The staff is friendly and helpful, no shady deals here, very honest and prompt pricing and other fees. I bought my second car from here as well and I highly recommend them.