Hilton Crystal City at Washington Reagan National Airport

Just stayed at Hilton in Crystal City this past weekend to watch our son perform at the Cherry Blossom Festival parade. So I chose this hotel because we have had nice experiences with past Hilton hotels, our most recent in Pennsylvania. The lobby was elegant, as expected, and the customer service staff were pleasant. What I DID NOT expect was to get charged $ 29 for parking overnight. Regardless of how much I paid for the room, I travel quite a bit and NEVER was told I need to pay for parking. I found that absolutely absurd, the front desk agent told me my other option was to park on the street which is metered but free until Saturday morning 8am. Okay great, but if for any reason I am running late, I am screwed. No thanks, didn’t need that kind of pressure when I am trying to relax (I am on vacation, remember?). So the parking garage had no rhyme or reason, I just parked in a spot that looked like a spot and somehow managed to find my car the next morning when checking out.
The room: everything was clean, but I’ve been in better rooms in terms of furniture, carpeting, curtains, lighting and bathroom décor. It immediately kicked a musty smell up my nose when I first opened the door.
The hallway (my wife asked for me to please post this): very old looking, doors had an old dark brown paint job. For the price we paid and what the Hilton makes per day on patrons, paint your hotel rooms a better color. I have to agree with her, it did make the hotel look old.
Breakfast: ehh. Highly priced yogurt and banana ($ 4??)
Will I return here next year. NO.

I recently stayed at the Hilton Crystal City and had a wonderful experience. I booked ahead through a third party site and was able to secure a really great rate (in comparison to other hotels in the area and during the start of the Spring season).
The hotel is as described in photos. Very true to the Hilton name in terms of cleanliness, service and overall value for cost. Over an extended stay I had an opportunity to interact with several of their staff and have no complaints with regards to service.
Location is ideal as there are public transportation options less than 2 blocks away as well as a complimentary shuttle provided by the hotel. Proximity to airport is great as it is to two different train stations.
The size of the room is great and was fully stocked for the necessities. My king-​sized room had a mini fridge and safe that can be accessed as needed.
Would both stay again on a future visit as well as recommend it to family, friends and Unilocalers like yourself.
P. S. Sign up for the complimentary Hilton Honors and enjoy perks such as high speed internet access and breakfast.

For the fourth evening in a row… Have had unruly people running up and down hallways, screaming and slamming doors. Security seems to do nothing to avail…
If have choice of hotel stay next time. Will not be this location.

I guess my rough start will just have to remain my overall opinion of this Hilton. Not a stellar example of this chain and I’ve tried a few times hoping the last visit was a fluke because of its central location within Crystal City and because the rooms offer a mini frig.
I dodged the shuttle this time but the foreign sounding woman behind the front desk defied all opportunities at eye contact or hospitality. I offered her my ID and credit card and (without looking up) told me she didn’t need any ID or credit card info from me. (What?) Because I’d checked in digitally. (Eh?) Not once did she acknowledge my diamond status or even thank me for my patronage. Instead she asked me what room digital check-​in had assigned me and when I failed to respond at once, she unceremoniously and unsmilingly handed me a card key. I’ll keep my door locked in case she invites anyone else unidentified tonight. She didn’t offer any information about wi-​fi so I noted the code that was printed in large letters on the inside of the Concierge desk. Nothing about dining opportunities, shuttle schedule or even if I had parked a car… a real shame on the brand.
For those of you that insist this is an awesome overnight choice, try and pick the highest floor you can. Every time I’ve stayed here I hear kids running and screaming through the hall until late at night and people slamming doors as they go to and fro at all hours. Walls are thin in here, people. There’s probably an Executive Lounge here but the front desk and the guest services information in the room don’t mention it. I don’t believe there’s room service even though there’s a Restaurant button on the phones because that’s not in the book either. I ended up eating popcorn from the CVS across the sketchy intersection with the non-​functioning Walk buttons.

This review is solely for the conference center and their restaurant. The conference center accommodations were perfect! We were here for the Annual AUSA Conference, with hundreds of guests and top US Army brass from all over the world. The meeting went smoothly, with the setup and catering as flawless as can be.
But when everyone broke for lunch, that’s when things started to go downhill. You would guess that if you have 400 guests attending a conference, that your kitchen and waitstaff would be fully staffed. Not the case here. We were the first to be seated, and most certainly the last to be served before the conference started again. In fact, most people who left the building for lunch ate faster than we did. 1.5 hours to eat lunch right next door to the conference room — what a shame.
Our server forgot to bring water, brought 2 wrong orders of the four guests sitting at our table, forgot to put in my order, and didn’t come back to correct the issue. We actually had to flag down other servers to have her come back to us. Although the food was good, the kitchen and waitstaff seemed too slow. We were definitely not happy about the restaurant experience.
Next time, I’ll be smart enough to eat elsewhere.

I stayed at this Hilton a couple of weeks ago. My first experience with the hotel was with their airport shuttle. Many of the local hotels run constant shuttles, but this particular Hilton required that you called. I called while I was waiting for my bags, and they told me to call back after I was actually waiting outside with my bag. They did arrive shortly after.
Once I arrived I waited in a long line to check in. There were a number of people ahead of me that were frustrated because their bills were wrong. I had no issues at check-​in and was actually pleased that they let me check in early.
After I got to my room everything was great. The room was clean and comfortable. They offer all the room amenities that you would expect of a Hilton.
While there I had the opportunity to eat at the restaurant on the second floor, the lounge downstairs and in the executive lounge. The lunch I had in the restaurant was average, but I waited a long time for someone to acknowledge me. Once they did the food was good. The lounge downstairs was busy so service was a little slow. The highlight was the executive lounge which I only had access to because of my status with Hilton. That got me access to a good free breakfast buffet and evening reception. I used that a lot, and it would bring me back to this hotel. I did have an issue with the coffee shop in the lobby. I tried to purchase a decaf latte one night and they said they were out of decaf beans. I think that he just didn’t want to have to make it.
Overall, I would recommend this hotel due to the location and convenience.

I stayed hilton crystal city 3 nights (first week August 2015) and it was bad!
1) breakfast: we 4 including 2 kids made a reservation with «breakfast included» deal.
They just gave 2 vouchers. Okay.
But when we went to «Relish!» Hilton Breakfast buffet place, 2^nd floor, servers were very unkind. They looked like angry? or discriminating? Anyway my family were very uncomportable. They didn’t response our order, Right after we started the eating, they put the check on our table, so I said we had 2 vouchers, then she were angry that we didn’t say when we entered.
We had to pay for 2 kids only, but they charged additional group (?) charge$ 5 only for 4 person. So we paid over $ 30 just for 2 kids’ casual American breakfast. I can tell this! They intentionally did unplesant services!
2) ALL hotel staff were not nice except houskeeping lady.
They looked like arrogant or discriminating or very tired. Shuttle bus driver didn’t response anything our 4 people’s «Thank you»
A doorman (?) said hello to a luxurious person but ignored me (why? I don’t know)
3) AC was very noisy like tractor.
And I want warm water when I take a shower, but the water temperature was very hot or a little cold. I could not control that. Room Number #815
Whole experience with Hilton Crystal city, Arlington, VA was uncomportable!

I stayed at the Hilton Crystal City for a conference July 20 – 22 2015. Finding the parking garage entrance was a bit tricky as there was some kind of construction barrier up. Once I got in though the front desk staff was very friendly. The elevators were so slow and the hallways were very hot and uncomfortable. My room was spacious and clean with all the amenities. The conference rooms were nice and the staff seemed very responsive to any request for additional tables, chairs or audio visual requests. All in all it was a very pleasant experience.

Great location. You can walk from Reagan. Nice staff– let me check in at 9 am. Pretty impressive staff. Not five stars, but a good choice. Easy Metro access to Smithsonian.

We arrived to this Hilton Hotel after a long drive up from southern Virginia. We have stayed in Crystal City many times. There are many hotels to choose from and Hilton’s always a favorite. The check-​in was quick and efficient. The room was a corner king room. Spacious and clean. Bathroom was small but adequate and had any item you may need for shower and hair drying. The bed was most comfortable and the views were very nice. We only stayed the one night and ate locally at a favorite restaurant of ours. The lobby and overall décor was modern and subdued elegance. We will return.

Sense of location, but then again this is Crystal City. Average room with a wonderful bed, the view was not to desire however I was only there to sleep. Convenience food food convenient to just about everything else including the airport. Be careful in the parking garage

Worst. Shower. Ever!
Could have used an eye– dropper to wash my hair faster.
Bathroom pretty dirty as well

Check-​in is at 3PM, but I came early in the morning, just to drop off my luggage before heading into work. The woman at the front desk saw how tired I looked and asked if I wanted to check into a room early. I was so touched that she was willing to help me because I was exhausted from limited sleep. She is mainly the reason why I ranked this hotel so high.
It’s located walking distance to many restaurants and bars, and more importantly, the metro station. There is a CVS across the street from the hotel, which came in handy. They have an airport shuttle, which was really convenient. Just don’t order the breakfast burrito from the small eatery by the front desk — it was really greasy, salty and the meat was bad.
The only other negative was that one of the front desk staffers was pretty rude. When I was ready to check out, I asked, «Can I please check out?» And he replied with, «Can you?» Okay… thanks for being snarky and sarcastic. That is my last memory of the Hilton.

Easy to book through Expedia and got a pretty good deal (100 bucks for the night) so I couldn’t complain. Free and fast travel from airport to hotel via shuttle. Check in was easy and they were able to give us a room even though we got there 4 hours before regular check in time! Maybe because we were young girls with a lot of luggage to carry haha. No complaints about the staff, they were friendly and helpful in navigating us in the right direction. Felt safe walking in the area, its conveniently located right across from a 24 hour CVS and a Starbucks. Metro was a short walk away so we got into DC/​National Mall area pretty quickly. Nothing fancy, just a nice, safe clean hotel. Exactly what you need if you’re visiting for a short time or traveling for business like we were. Would stay here again!

The check in staff is not really friendly and not very sharp either, I could not hear the person very well at all not understand her.
Rooms is nice. Bathroom is tight and the lighting is poor. But overall ok.
Not bad of a place. Need to smile and be happy.

Pros:
Free shuttle service, comfortable rooms, convenient to Metro, restaurants, and airport, nice bar
Cons: broken/​busy elevators in morning, no hot water the first morning, only lukewarm after that, even after informing the front desk. Biggest complaint: they booked kids on a field trip in the room next to us that has an adjoining door! They came in very loud at midnight, and their chaperone had to tell them several times to be quiet. That lasted only for 4 hrs. At 6am, the kids were just as loud. It would not have been so bad if we didn’t have the adjoining door — we could hear everything and couldn’t sleep.

Hilton Crystal City
Pros:
Nice modern renovated lobby with bar and restaurant.
Located 5 minutes from DCA
Shuttle starts at 5AM
Great restaurant «Jaleo» located a five minute walk from the hotel.
Cons:
Sealed windows in the hotel rooms… no fresh air.
Stayed on two separate occasions in one week and both rooms smelled.
Rooms are depressingly dreary.
There are many hotels in this area near DCA and I would not stay at this one again.

Crystal City Hilton is reasonably priced and conveniently located, but below are several reasons why I won’t be returning:
— strange smell permeating the room
— non-​existent water pressure in the shower
— extremely loud AC unit
— housekeeping service that knocks on every door in the hallway starting at 8:30 am (on a Sunday!!)
— painfully slow elevators
— dinky pool that’s too shallow and too short to swim laps in
Important Tip: Do not use their $ 26 per day parking. Crystal City Shops has several garages nearby that are free after 4pm on nights and all weekend.

I stayed here from Thursday evening to Sunday morning because my fraternity district meeting was hosted here. I thought the lobby was pretty cool and modern looking, there was a designated area for guest to use computers, a bar area with multiple TVs and up the first set of stairs a restaurant area. There are several meeting rooms and grand ballrooms to have a conference or large meeting. Be mindful, there is a considerable amount of cost for the sound system they provide, its good but it isn’t cheap. Parking is underground and you will need a key card to access and exit. I recommend paying for the parking garage key since there is limited metered parking around the hotel. The hotel is located to several restaurants with a vast variety to chose from and is only minutes from the airport and not far from DC.
Housekeeping was very much on point here. My room was clean and well stocked each day. Our meeting rooms were set up neatly before every event and the water pitchers were always full.
The knocks that I have on this location:
1. You have to pay for parking. I feel as though that parking should be included in your stay at the hotel and limited to only patrons of the hotel. There was a night I had to scramble for street parking because the garage was full.
2. Breakfast wasn’t free. Again with the amount of money being spent I would think that would be good enough to at least warrant a bagel and some juice (continental breakfast maybe).
3. Slow and small elevators. Often times I took the stairs (I stayed on the 7^th floor) because it was faster than waiting on the elevators. Now, to the hotel’s defense, there were a lot of people in the hotel that weekend. But if the elevators were bigger it would have helped a ton.
Overall, I was pleased with my stay at Hilton Crystal City and would come here again.

I can’t agree with the haters — my two night experience at this property were excellent. I used some Hilton points for a weekend visit to our Nation’s Capital and as a launching point near the airport, this was great.
First off, there’s a shuttle from the airport. Sure, you can take the Metro to Crystal City station, which is a short three block walk. But if you’re carrying some luggage, you might prefer a more comfortable ride. Call the hotel and they’ll dispatch the shuttle driver for the short drive. A separate shuttle will also take you to the Metro station to start your sightseeing.
I had a nice room facing west (sad face) with a lovely view of Virginia. Bedding was awesomely comfortable. Great mattress, great sheets, comfy comforter. The room was quiet and when the curtains were closed, nice and dark. Internet access is paid (or free if you’re a Hilton HHonors elite) and it got slow in the evening hours.
Breakfast buffet was only okay (vouchers for Hilton Gold and above). The waitress did offer fried eggs instead of the buffet line which had scrambled. Much improved. Other items included potatoes, sausage and bacon, waffles one day and French toast the next. Plus bread for toasting, cereals, yogurt and fresh fruit.
Internet access in the restaurant only got the «Hilton Conference» network. Sad face.