Hobby Lobby

This location is like the mother of all Hobby Lobby’s. It’s absolutely HUGE and a bit overwhelming, but they have sooooo much stuff that you can’t help but have a good time browsing (unless you have some sensory overload issues like I do… I needed a break).
But the point is that it’s a really fun and well-​organized store and I was surprised to see so many staff members browsing around. I feel like at other locations I almost always have to hunt down an employee when I need help locating something. But this location was super on top of it and had employees round every corner available to direct. You need directions, too… Seriously they should pass out maps at the entrance.
You can always find items on sale for 40−50% off at Hobby Lobby, and if you have the app you can get 40% off a regular priced item once per day per person. Woo!

While their prices couldn’t be more competitive and they are most women’s dream come true AND they have a gift for everyone you can’t think of something unique to get, the service here stinks.
I’ve been here multiple times, as in over 20. I’m a huge fan of the brand and the store but for goodness sakes! (1) the store is huge and if you ever can’t find something– you have no hope unless you can track down an employee and then they always act annoyed because they have little jobs they are supposed to be doing instead of having employees just walk the floor and help customers. (2) there are very rarely enough cashiers. By very rarely, I mean, if there were ever enough it was a time I must not have gone. (3) they have an archaic POS so if something you have doesn’t have a price tag– forget it.

This store is pretty neat. It’s huge. Lots of different items to choose from. Great for decorative and knick-​knack items for the house. Price are Great! There are always coupons or big sales going on. I highly recommend Hobby Lobby for your decoration ideas. Good quality products

The other day my husband and I, like any other day, were in the store shopping for house items because we just bought a brand new home. We bought a large art picture that couldn’t fit it in our car that we drove that day so the check out lady said they could hold the picture for us until we came to pick it up in our SUV. So, we paid for it and came back a few hours later to retrieve the picture. We do not live close to the store so it was a little inconvenient to have to drive all the way back up to the store and put us on a time crunch because we had to get back home to pick our son up from the bus stop.
We had just enough time to pick up the picture and return home but when my husband went inside the store the salespeople waisted a good 15 to 20 minutes of our precious time being disorganized and rude.
When he first went in and informed the first person he was there to pick up a picture that we had bought earlier and that they were holding for us, they directed him towards Exchange and Returns. That person told him to go talk to the cashier next to him and she would know what to do. Then after talking to her she proceeded to call a CSM but then decided to send him to the very back of the store to pick the picture up in the Custom Frames Department. He asked her why he needed to go all the way back to Custom Frames when it was just a picture he bought in the store but was too big to take home at the time. She continued to tell him that was what he needed to do if he wanted his picture so, even though he was highly annoyed, he went on ahead and walked back there.
When he got back there the Custom Frames lady told him she didn’t know what he was talking about and did not have the picture back there. She started to send him back to the front, when he told her that he had already been dismissed 3 times already and that she was the 4^th person he had talked to and that she needed to fix the problem right then and there instead of trying to do what the others had done by giving him the run around. So, she got on her walkie talkie and asked a manager to call her on the phone. She proceeded to tell the manager what was going on and that someone needed to find where they hold pickup items and take care of him right away. So, my husband walked back up to the front, the manager met him up there, called to the warehouse, where they keep pickup items, told them his name then someone brought the picture up to the front.
The problem that I have is why employees that work at Hobby Lobby do not know the procedure of what to do when a customer comes in to pick up their items? Going through all of this confusion caused my son to be left outside by himself with the potential of being kidnapped or worse.
This is very unacceptable customer service and I would have expected more of this store than for my family to be treated like second class citizens. My husband is in the United States Air Force and fights for all of our freedom everyday and I would think he would have been treated a little bit better than he was when he went into the store to retrieve the merchandise we had already purchased.
This has definitely changed our outlook and opinion of how this Hobby Lobby runs its store and it’s service to customers.

This place has almost everything to fulfill my crafting needs. There are always sales and I love their large selections of ribbons and paint brushes.

Very nice store.

The frame department here is excellent. We go there when we need great frames for pictures. I went there alot before I moved, my mom still goes there and I sometimes go there when I’m in town. Our favorite person in that section is Robin. I think she’s the manager. She does an excellent job, has patience, is very kind and really knows what she’s doing. We’re always happy with the service. Even when they make a mistake with a picture or it gets damaged by accident… they fix it so well you can’t tell anything happened. She’s pretty honest about it too. She tells us if something messed up but assures us that it will be fixed and ready when she says. Sometimes we buy frames on our own but majority of the time, we go to her.