Macy’s

I just walked all over the store looking for someone to tell me where I could pick up my blender. No one was at the service stations and those that were around just pointed me to another empty service center. Why is the pick up for online orders not clearly labeled??? I came here for convenience since I live close by. Never again.

This is the saddest Macy’s I have ever been to. As someone who once worked at a Macy’s, I can’t imagine why headquarters hasn’t intervened…
The staff are depressing and make wanting to be in there for more than 5 minutes depressing. It’s not that they don’t say hi and ask how you’re doing, it’s that the way they talk to you that makes it look like they don’t care or they are so unhappy about being there.
The next big problem I have with them is that the only things that are in order in the store are the things you can see at the main entrances, but head to the upstairs levels or women workout section and just take a look at go home. ALL of the sizes were mismatched with the sizes on the hangers as well as had things in all the wrong sections. If they say the customer is right about finding a price in a particular product then they’re screwed… I found very expensive clothes on Sara racks that I know for a fact weren’t supposed to be there.
My recommendation is to rethink your store and service. If the mall is going to undergo some major changes, maybe it’s time you do the same.

My daughter moved to the area, and Macy’s furniture is pretty reasonably priced and she needed a sofa. There were some glitches. The first sofa did not fit in the fright elevator. They credited her the full amount (including delivery) and she ordered a smaller sofa. Her second delivery had to be cancelled because she thought they loading dock would be available and it was not. Third time was a charm and the delivery went off without a hitch.
But, I had opened a Macy’s credit card so my daughter (who apparently has not credit rating) could get a discount. At first we had trouble getting the credit, but eventually it got straightened out.
This review is really to sing the praises of the Sales Person who helped us every step of the way — with the original purchase, the second purchase and the confusion over the discount. Ms. Kim White was a pleasure to deal with. She also followed up with efficiency and kindness. I feel like you can only really tell how good a store is after you have a problem. Macy’s, and mostly Ms. White came through. Thank you!

The low star rating is correct. This Macy’s blows chunks.
A majority of the employees can’t get a proper English sentence out — that’s bad enough — but the store is also falling into disrepair. Two hours after opening, at 11am, I tried to use the price check scanner and found that it was locked up and out of service. So I went to another. Same problem. Went to another… same problem.
I realize Ballston Common Mall is dilapidated and on its way out, but at least try. Look at the bright side, you’re not in Landmark.
Macy’s pretty much universally sucks, but this one takes the cake. The only perk to this Macy’s at all is that the clearance section is huge and has great deals because they suck so bad that no one comes by during the regular season to buy these things at full retail, so you can usually get some Hugo Boss shirts for under $ 10 because they’re so desperate.

This is probably one of the most run down Macy’s in Virginia. It smells old and the selection of product is lower end than I see at most department stores (Macy’s Included) only go if it’s convenient and you don’t want to drive somewhere. Otherwise anywhere else is better. Sometimes you stand there alone and they don’t help you. Considering it’s empty you’d think they would be eager to sell you something.

Review for MAC at Macy’s only.
Not one person yes NOT one person came up to me. Not one person greeted me with a hello do you need hep! Not one person asked if I needed any assistance. I asked for assistant, asked one of the staff if I could get help since I’m not really good at picking the make up I need. Very rude staff it was really hard to get their attention!
Maybe they thought I’m just browsing… So I started to look and see things I needed. I picked up few make up and was so confused, asked a staff member if she was not busy so she can help me she responded: yeah I’m kind of busy but they literally had like two other people and me in the mac area at Macy’s store. I got so frustrated and grabbed bunch of items I thought they were the right ones for me. The only time I got someone helping me was when I asked to get items I wanted to buy, foundation, powder, concealer, and bronzer and lashes. Went to the cashier so frustrated and suddenly all or them show up want to check me out !! Spent a good amount of $$$ and no one helped me test anything prior to purchase or helping me getting the right things for me. The only assistance I received was the moment I asked for the items I have chosen and check out !!
Will never go back to that location anymore but just to return everything because I picked the wrong everything !!!
Waste of my time money and left in disgust !

They no longer have petite sizes. There’s no reason for short women to even try shopping there.

We are from Canada. While in the USA we got talked in to getting a Macys card. Big mistake. They sent us a bill by post for our purchase which was around $US200. We did not receive the bills as we were overseas. If we had, we would have paid. When we did eventually get the bill the penalty fees and interest had increased the bill to $US430. We phoned Macys and they would not waive any of the charges and in fact said we would be liable for further charges because we had to post a money order to them and it would not be received by them in time to prevent further charges being applied. Cant pay by visa or any other means, just a money order in the post. Stone age stuff! Bottom line, our $US200 purchase cost us $CA545. Good on you Macys, you lost two good customers. We have spent thousands at your store over the years, but will not spend another cent!

I think this store would be good if you need to pick up something quickly to wear later on in the evening or maybe just a refill on cosmetics. I can not see shopping here on a regular when the selection is so limited!

Got the job done. If you are in the area and need something quick, this should do the trick. Otherwise no reason to search out.

Tuesday, 10/​21, 7:30pm
Remarkably non-​existant customer service, which I found to be a major turn-​on, made me want to shop even more, for some strange reason. I felt like I had the entire store to myself; a private shopping experience, exclusively for ShaeNaeNae. There was literally only one salesperson on each floor that I visited — women’s sportswear and home goods.
The selection of women’s clothing was kind of ho-​hum. I did find some cool asymmetrical shirts for half off, which complement my angular hair-​cut, plus I had a coupon for an addional 20% off, and I stocked up on some Hue tights and Warner’s bras — two of my wardrobe necessities. It felt good to get a great price for everyday essentials. It was a bit disconcerting that I asked the lone salesperson, who happened to be working in the lingerie section, if she could tell me where the Warner’s bras were located, and she said they didn’t sell that brand. I was able to locate them pretty easily after a bit of searching. She was apologetic at check-​out, but it really wasn’t that big a deal.
Nice luggage selection. I walked out with a bright red hardside carry-​on with a 10-​year wanrranty for $ 85, and I’ve seen them online and in-​store for much, much more. A major upgrade from the plastic grocery bags I’ve been using for recent trips.
I do find the store atmosphere to be a bit depresso. It doesn’t feel current. It’s kind of tired and there’s really no natural light to speak of. But, it is super convenient to Ballston Metro and you can get great prices when you shop during sales and add a few coupons to the mix.
Tip: Shop on a weeknight during sales to avoid crowds.

Shopping alone is my favorite…
Came here around nine am just to walk around and waste some time. While I was still half of sleep I noticed this Macy Was extremely different compared to the Macy’s I ever shopped in… The sections for shoes is extremely limited… I went to check out the women’s/ juniors clothes and located all the way at the second floor… But everything as arranged differently… I could tell they didn’t have certain types of brand that they usually carry at your local Macy’s… but at the same time this is the smallest Macy’s I have ever encountered… There was a lot of staff working here… Wish this area wasn’t so disorganized… Never thought I would ever give a Macy one star… Really disappointing… Took me less then ten minutes to view he whole area and shopped around…

This review centers around the cosmetics dept. Macy’s is my go to place to replenish my cosmetics. It is within walking distance for me so that is a major factor. Surprisingly, it is easier to get a salesperson on a weekend; sometimes it can be a bit if a ghost town on weekdays. Regardless of when you go, the wait is not long compared to other department stores. The sales people who assist you are always courteous and helpful. The genuinely want to help you. They will find the right person for your brand if necessary too. Also, there is almost always an awesome free gift going in at one of the counters. Right now is Estée Lauder with a Lily Pulitzer bag with skin care and makeup goodies.
I just made a new discovery that prompted this review. About 2 months ago (according to my salesperson) Macy’s started a program called, «Macy’s Beautiful Rewards». It is free to join! After 100 points, you get 1 beauty sample, 200 points is 1 beauty sample + $ 5 Macy’s reward card, 300 points is 1 beauty sample + $ 10 card, and lastly, 500 points is 1 beauty sample + $ 15 card. I was tempted to use my 100 points on the spot, but my salesperson pointed out that waiting for 500 points is the better deal.
Now you girls know that any department store that has any sale or coupon always excludes the cosmetics dept and fragrances! This is awesome!!!

Found a real bargain and am happy. The dress was over $ 100 but I stopped by after Christmas and got it for only $ 30. High quality, nice design, great fit, and flattering. However, I can’t say I am impressed by Macy’s (never have, but hey they’ve got reasonably priced surprises from the home store to women’s fashions).
Pros: Convenient location. Street parking available if you are lucky (but more expensive than garage parking). Great stuff at really low prices if you get lucky. It’s a smaller Macy’s but it serves its purpose.
Cons: This Macy’s does not validate parking in the parking garage. For a department store of its size, this is scandalous. It leaves a certain taste in your mouth. The garage is attached to the mall, and the Macy’s is the largest store in there.
Staff was non-​existent, not friendly, not helpful, and NOT interested in helping at all. The clothing racks look like a war zone. Nobody cares! Disorganized, sizes hard to find. You have to dig by yourself. If you ask the floor sales, their standard answer is «everything is out there.» Are they not being paid a commission for sales?

Macy stores are pretty good, depending on the area, you’ll find that some are very unorganized and cluttered, I myself shop here a lot. I love the suits, The brand «Bar3 «and the Levi’s as well.

For starters, I typically do not shop at Macy’s but my wife loves it. I was in search of a vest for my suit though and figured I would stop in and see if they had one as I knew they carried Geoffrey Beene. Unfortuneatly, they only carry GB accessories, not suits. I was asked if I needed help though and after explaining my situation, the gentleman that was helping tried everything he could think of to help me out. After coming up with a couple of solutions I tracked down my wife and ran it by her. After coming up with a solution we went to the register and the gentleman at the register searched the other stores in the are to see if the other option I wanted to was feasible (I wanted a white vest for my black suit but no white vests were available locally).
Although I find Macy’s a little pricey at times, this location had excellent customer service and they were running some really good deals. Also, although the ties are on the ridiculious side of expensive, they have some really, really nice ties. If I could get about a 10% increase in pay maybe I could actually buy a couple of ties at Macy’s!

Meh, it’s pretty unorganized, but I guess many department stores are. They also seemed to be out of smalls and mediums of everything that I was trying to buy.
They left a security tag on a sweater that I purchased. It didn’t even set the alarm off when I walked out. I didn’t notice until I got home, so I had to go back the next day to get it taken off. Though, both days I went, the staff was very friendly.

Yuck. These people are extremely stuffy and really do have horrible customer service skills. I wish I could go on and on about everything, but let me limit my thoughts without getting too much into it.
1. Selection is extremely limited. I usually love Macy’s, but this particular store really was lacking in both quality items and prices. How are you going to charge $ 700 for a love seat with a stain visibly on the cushion? I even pointed it out to a sales associate and she turned the cushion seat on the other side where you could not see it any longer. Hell, she didn’t even wait for me to walk away. She changed it right there in front of me.
2. I saw a sales associate arguing with a customer. Who does that! Everyone was looking on being just as taken aback as I was. To say the least, I thought Jerry Springer was about to pop out of the pillows.
3. Overall disorganized. It seemed the sales associates were all running amok not being in designated sections. I asked one person one thing then they directed me to go ask someone else without attempting to look. WTF?
I won’t visit here again.

What’s up with Ballston Mall and the stores here?
Great location — check
Easy access by car and metro — check
Nice neighborhood — check
Shopping experience — :(:(:(
Same goes for Macy’s too.
staff seems dis-​interested save a couple.
Store is dis-​organized, stuff lying everywhere. Sometimes my cleanliness side just wants to re-​arrange the shelves!
Even the selection of stuff is poor compared to other Macy’s in the area.

I honestly don’t believe that this is a real Macys haha
Seriously though, it creeps me out; it’s not as bright as the other Macys stores and the selection is very limited, but it’s right across the street from where I live, and so I am bound to come here when I need a walk.
P. S. Worst greeting to a store ever: «Do you want to open a Macys card?»
How about a hello first? :P