Macy’s

Best store! Clean and organized! Associates in Shoes department are the most attentive! I lost receipt from my shoes, and they had hard time finding it but they still helped me and I left happy! Great team working there!

They have the rudest employees here! They seem like they hate their jobs & always have unnecessary attitudes! Literally every single one of them! The store is very unorganized and messy too.

Chris from the home department went above and beyond to assist me. He looked everywhere for dinnerware I was looking for and he made it happen. It really was his pleasure helping me and looked so passionate and I can see he loves what he does. Thank you

I love this Macy’s! However the girls (knock off Mac girls) at the Mac counter are so rude and have the worst customer service. I was browsing at the lip pencils in hopes to make a purchase and the Mac girl literally stepped right in front of me no excuse me no nothing to assist another customer. Don’t waste your time with these girls. Go upstairs to the Mac store where they are more pleasant and have a full stock of products. Unfortunately that wasn’t my first experience with Macy’s Mac girls being rude

NASTY, NASTY, NASTY is all I can say and William H Macy must be rolling over in his grave at what his wonderful department store has become. The men’s department is an absolute mess… TJ MAXX and Marshall’s have cleaner more organized stores. The employee’s — how nasty can you be? Everyone that works there sitting around, three guys near the shoe department talking about their weekend and totally ignoring all of the customers. The men’s fitting rooms — disgusting. They were filled with clothes others had tried on, they were filthy, there was no light in the fitting room I was in. I went to pay as I found cheap T-​Shirts, otherwise I would have not bought a thing, three women behind the counter bitching to each other about their pay and if Virginia’s minimum wage was going to increase. Two of them stared at me and finally said «YES?» I would love to have a chat with the store manager, I cannot imagine who that is. I did see one manager, noted by her RED name tag, I asked her a question and she told me I would have ask someone in that department! NICE! There will NEVER be a trip in that store again. Nordstrom at the other end of the mall is awesome and has fabulous employees and they actually organize and clean the store. Cheers!

Macy’s,. I used to dream shopping there a lot but mehhhh now because their quality of staffs and stuffs are going down…
Price: Low to high. Wide range. Sales almost every week.
Customer service: Just ok.

Last weekend was buying a gift at the jeweler department. They have a great sales for Christmas!!! Shabana was helping me. She was very nice! I would definitely come back — I saw something for my self also ;)

This location is HORRIBLE, the store is always a HUGE MESS, racks are in a constant state of disarray. The staff is completely inept, you have a better chance of winning the lottery than getting any help from the employees. The cashiers are slow as molasses, rude and have no personality whatsoever. God forbid you should ask a question, they look at you like you have nine heads. I love Macy’s but this location is, can I say it again… HORRIBLE!!! Do yourself a favor, don’t bother.

Macy’s has been going downhill since the 80’s. This store is no exception. The customer service is mediocre and the store just has really cheap looking clothing and shoes. I suppose the home section and the fragrances would be ok but the rest of the store leaves a lot to be desired. I try not to venture into Macy’s unless I am coerced.

I went to this store to purchase blue dresses for my girls as they have a dress code certain days. We found what we needed most that were on sale or so we though. When we got to the checks out none of them were ringing up at the ticketed price, however the gentleman behind the counter did honor the price listed as it was an error on their part. By far one of the best experience I’ve had at any Macy’s. store could be better organized and needs more then just one representative per floor on weekends.

After a bad experience trying to navigate this store a month ago (which is hard to do when clothes are all over the floor, escalators broken, dj music blaring so you can’t hear anything) I needed to return a couple of things that I had shipped to me (so that I could AVOID having to return to this location).
I hoped for a quick in and out, but since I was returning to two different departments, I needed to go find the second department when the first (shoes) said they could not take a return for another department.
Other problem? Macy’s cards are NOT able to be used at this location until they fix their computers. Um… so in order to get a credit to my Macy’s card, I had to give them another credit card, which means I will then have to write a check to Macy’s to pay the bill… which would have been ZERO if their system was working.
Yeah, welcome to Macy’s, where you cannot use your Macy’s card and you feel as though you are in shopping hell.

WORST Macys I have ever been to. Its completely DIRTY, DISORGANIZED and DISGUSTING. Im from Puerto Rico and the one in San Juan is way better. Employees are rude and who would want to buy a $ 300 BCBG in those conditions. If my brand sold in this Macy’s I would be ashamed as they are tarnishing the value of great brands. See pictures!

BUYER’S BEWARE
I shop at Macy’s frequently, I even own their store card, and although the fashion centers is not the most convenient for me because of distance, this WAS my Macy’s of choice, I had a girl at beauty section who is just amazing. I purchased all of my cosmetics here, some night gowns, etc.
However I am done with this store. no going back after what I witnessed last weekend when I took my friend over to get a perfume, for starters it was impossible to get attention from any of the assistants there, except when she was ready to pay, then everybody wanted to help; so when she was at the counter she was offered a 20% discount if she applied for a Macy’s store card, she agreed to do this, and filled up the application, when the assistant, who says her name is Francoise asked for a picture ID, my friend gave her a drivers licence, she proceeded to enter the application details in the computer, my friend got her store card approved for $ 1000 dlls, everyone happy yay… when she proceeded to pay the fragrance she bought with her newly approved Macy’s card, the payment was rejected, Francoise called customer service, and to her terror, it turned out when she entered my friends information in the system, she entered the wrong address, although she was copying it from her ID apparently she was still able to mess it up. So after we a lot of discussion with us she called her manager Cindy, who was even more incompetent than her, and that’s difficult to say, and she began talking to me and my friend in the most condescending way, saying how she was gonna fix this because Francoise messed it up, but she did not fix it, my friend ended up getting a Macy’s card on the mail, which is blocked because false data was used when opened, my friend cancelled her card as soon as it arrived.
I find it infuriating that this woman was careless enough to enter wrong information on my friends records when she opened her account, it’s hard to tell if this will affect her credit score in the future thanks to an incompetent seller and her even more incompetent manager.

Rude staff members!
I do not know how their systems work, but when I asked for my shoe size, this lady said since he helped me before, i have to wait until he comes to help me. He was very busy working at the cashier and she saw me sitting and waiting for at least 5minutes but did not offer to help.
If the sales and help give you some sort of commission, i understand that u want to make money by helping YOUR customer but arent you an employee at macy’s? I was very very unsatisfied.
Worst macys ever

Rude staff. The women in the women’s department are somewhat helpful. Cannot properly fill an order that was ordered online and requested to pick up at the store. The option is there, if the staff is going to be lazy about it, why even do it? Referring to my order yesterday where items were all the wrong styles and colors and one item was missing. They tried to argue with me as well.
The store is clean and well organized.

This is one of the bigger Macys I’ve been to so far, and they also have a wider selection but haven’t been too happy with the customer service. When you go in such a big place, it can be hard sometimes finding whatever you need but going in a big store like macys also means you’ll have more macys employees helping you out but no. Some are super rude and obnoxious although the employee in the sunglass dept was pretty nice!

This was my Macy’s of choice. I had a shoe guy here, purchased all of my cosmetics here, even purchased household items like towels and sheets here.
Well let me tell you Unilocal!Back in August I came here two days in a row. Just spending money in Macy’s Fashion Centre without any thought, as usual. I was preparing for a trip to Morocco. I went shopping one day then went back the next day to return something. After making an exchange, I noticed a security guy in a red jacket following me around. I didn’t think anything of it (I can be clueless sometimes) so I just kept shopping. I went over to the men’s section to pick up a bow tie and shirt for my guy. While I was waiting to check out, the security guy and another guy were staring. I smiled. Regret doing that, wish I would’ve confronted them but I didn’t realize what was happening. As I was paying, the security guy was watching and got the cashier involved. The cashier kind of stalled as if he knew something was going on but didn’t know for sure. He saw them watching me and didn’t want to give me my bag. I grabbed it after a few seconds and walked away. Again, I was very slow to catch on so I started looking at jewelry. Then it clicked — I was being followed in Macy’s. I felt embarrassed and humiliated. I wondered how many other people were watching and judging me like that cashier or if customers saw what was happening and judged me as a their.
Since then, I haven’t stepped foot into a Macy’s store. My balance is down to zero. I had a Macy’s addiction and just like that, it’s gone.
Before this happened, I would’ve rated them three stars. They have s good shoe selection. When it’s busy it can be difficult to find help though. I like the short Ethiopian lady that works in the bags section. She’s helpful. Too bad I don’t shop there anymore.

Meh,
It’s better than the Macys in Temple Hills, but still not the best. The PLus size section is an unorganized mess and it seems like the lighting is darker over there. The customer service is sort of lacking. The staff almost seem like they don’t want to be there. The shoe department if pretty nice. I’ve always gone to the same guy there and he’s always on it.
I love that they have a Mac Counter there in the middle of everything. The girls there are always helpful including the women in the scents department. You can get a free parking validation if you purchase anything from there, but you have to go to the second flood towards the doors to the garage and there is somewhere there who will validate for you.
The house wears section (mainly kitchen) is always organized!

Hands down some of the worst customer service I’ve ever received. My male friend was looking at folded polos about thirty minutes from closing and the person working in that area literally told him not to unfold them because he has Just folded those.
Then he was trying on clothes and the worker walked practically THROUGH him in the rudest manner to get wherever he was going.
Too bad we didn’t just start at Nordstrom’s.

Store is neat during the week, but on weekends it’s messy.
The service is usually good. You may run into one bad seed, but try not to let them spoil your overall experience.
The merchandise selection is usually great. When they do not have an item you want, they will try to locate it for you or have it shipped to your home.