MyEyeDr.

I bought glasses in early December 2015 and was promised that they would be delivered in 5 – 10 business days. After two weeks, I called and was told it would take another 5 – 10 business days before they could even ship them. To their credit, they offered me a refund, which I eagerly accepted. I was told that refund would take 2 – 3 weeks and could only be a check (the charge on my card couldn’t simply be refunded).
Needless to say, the check did not come in 2 – 3 weeks. In total, I called SEVEN times (three of which were not returned) and finally got a refund in February 2016.
This particular franchise, and corporate HQ, seemed to make it a habit of over-​promising and under-​delivering. Moreover, I felt like I was treated disrespectfully by the manager at this location.

I really can’t recommend this place, but then again the only eye exam I got that didn’t lead to immediate upsell was through an ophthalmologist’s office that didn’t sell glasses on principle.
The helpful optometrist doesn’t make up for the predatory upselling policies of the optical shop. It took asking literally 5 times to get a paper copy of my prescription, which I am suspicious is not even correct (is just a repeat of my original) because the salespeople were giggling to each other as they wrote it down. I’m going to follow up with the optometrist directly about that. Of course, they don’t give you your pupillary distance, but Warby Parker will do that for free (see my previous review on their wonderful buying experience).
The sales staff used the lamest used car salesman tactics to, in succession, try to tell me: 1) what great insurance I had and that I should buy there, 2) all the great sales they had going on that I’d be stupid to miss out on, 3) suggest that they had already run my insurance so I had no choice, 4) and guilt me into buying there by all the work they had already done for me. Incredibly deceptive and annoying.
Overall My Eye Dr. seems to exist to shove you through the optical exam and then harangue you in the optical shop. A basic eye exam can be done almost entirely automated at this point, and the optometrist had to stretch to take more than 3 – 4 minutes to finish mine. I appreciate that’s hardly the start to a good business model in 2015, but neither is turning to a bunch of childish sales tactics. If you’re buying fancy glasses every couple of years, you’re spending less than you would on a nice pair of shoes or fancy dinner out — things most of us are used to doing without being preyed on by doltish sales people. MyEyeDr. does have good value, inexpensive, glasses but unless you claim poverty immediately, you’d never know it since they steer you to the upsells.

I started going to MyEyeDr. a number of years ago when my optometrist sold his ballston practice to them. I’ve had great luck — very efficient, friendly staff (including EVERYONE at the location), and very easy to set an appointment and go through the exam process.
I’ve seen several optometrists (last week’s exam was with Dr. Truong), and they have all been friendly, informative, and knowledgeable. Dr. Truong is no exception — he is very competent and answered all my questions.
I do not get my prescription glasses at MyEyeDr., however. I started having problems with fit and with the clarity of my vision with their glasses a few years ago. My wife had the same problem and switched to a boutique optician in McLean (Village Eye Center in McLean) and had great experiences with them, so I switched a few years ago as well. I’ve had MUCH better luck with them than MyEyeDr. when it comes to getting a pair of glasses. Of course, the price is MUCH higher, but in my opinion worth it.
I will still continue to get my eye exams at MyEyeDr. They remain my go-​to place for an eye exam.

They try to up sell you on everything that’s not covered by the insurance. When the assistant was doing her prechecks, I specifically told her I did not want the retina exam which was an additional $ 20 and was not covered by the insurance. She kept doing her tests and took the pictures anyway without even telling me what she was doing. Very shady. Then when they charged me for the retina scan, I told the assistant that I had specifically asked not to have that done and she jus looked at me and said «ooooh» with a «I can’t do anything about it now» face. I obviously paid but the underhandedness is unethical.
The doctor was fine but very brief.
I told her I didn’t want to buy any lenses or glasses and she kept pushing on how I was going to lose my insurance benefit. Since my prescription hadn’t changed from last time, I told her I didn’t need anything. Then she said the doctor recommended that I get prescription sunglasses. Once again I told her that I was not interested.
I told her I understood and knew what my insurance covered and that I only wanted my prescription. She took forever to write it down and then totally misspelled my name on my prescription.
Not really impressed with this place. My recommendation to others is to go to a mom and pop place. These big chains try to make money off of selling my you products and not really are interested in the patient.

Great doctor, bad upsell policies.
Doctor Odil is great – very friendly, knowledgable, and does a great job of explaining what he’s doing and all of the options available. To an engineer who wants to know how things work, he is the best kind of doctor.
The MyEyeDr upselling policies on glasses & contacts lead to a frustrating experience after you see the doctor.

Rude office staff and won’t be going back. I was given a trial pair of a new contact lenses brand and they were not comfortable. Called the receptionist and asked if the doctor could change my order to my previous prescription as the new one is uncomfortable. She said no and I would need to come in. I asked if she could at least ask him as I had been in the day before and he told me it wouldn’t be a problem to call if I needed to change it. She never called back and I found out a month later the uncomfortable prescription had been waiting at the office for me. When I called another receptionist answered and was very rude when I said I was never notified. She said they only send out text messages when prescriptions are ready for pick up. I never received a text and I wouldn’t have missed a text versus if they would’ve called or emailed me. Very poor service.

First time I showed up to make an appointment staff looked careless and a even a bit rude. Next week pretty much all staff members were different people so apparently they alternate at least front desk people and my appointment went flawless. I loved it! It’s just amazing how the staff can make everything so different! Doctor was very knowledge and the guy who sold me the annual contact lenses package was very nice and helpful too. Front desk girl (black/​brown hair-​latino woman in her 30’s) was super nice and explained everything properly. I will comeback :)

So if I were to rate this place for my first 5 minutes I would give this place a 1 star. Front desk staff (4 of them) were sitting and chatting. One was «nice» enough to ask me to sign in and sit down. The girl that did my eye exam was awful. I’ve been doing eye exams forever, I’m familiar with the drill, and typically there’s some form of communication like «please place your head here», «are you comfortable» and «you’ll feel some slight pressure on your eyes». Nothing. I’m shocked based on her grunting words at me that I was able to complete the exams correctly.
Then everything changed.
Dr. Odil was very efficient and thorough. Needless to say I walked in with a poor attitude due to his assistant, and his demeanor and professionalism finally won me over by the end of the exam. I left the room feeling much better about the place.
And it just got better from there. I was directed to Aaron and he helped me pick out my contacts. He’s the reason I’m giving this place 5 stars. He went above and beyond with his explanation of what he was doing and what I could further do to save money (rebates and such). He not only turned my appointment around, but he was the highlight of my day. Humor while saving me money? Sold.
Do yourself a favor, fire your entire front desk and have Aaron and Dr. Odil run the place.

Horrible.
All of the bad reviews are true, this place is legit the worst.
Dr Odil is personable and works with you to find the
«just right» prescription but the staff is (for a lack of a better word) WORTHLESS.
There are 500 of them working most of the time. I think that’s the problem, everyone thinks everyone else is getting things done when in fact, no one is doing anything.
They DO NOT call when glasses or contacts arrive though they swear they’ve called. Believe me, I know. They’ve screwed up my order so many times, all of which have had to be reordered, and I’ve never once gotten a call.
When the time is up for a new exam, sorry Dr Odil, your crappy staff ruined the possibility of me returning to see you.

I’ve always gone to a My Eye Dr., but moved so I went to a new location. Doctor Odil was great, but I’ve had a really bad experience with one of the staff members that work there. I specifically made the appointment to get an eye glass prescription so I could order new glasses online through Warby Parker. I put that on my per-​registration forms as well as spoke with the doctor about it, and the women checking me out. When I was checking out, the women was very testy because I wasn’t ordering the glasses through them. I had just spent $ 150 on my exam, plus an additional $ 100 on new contact lenses. She wrote down my prescription for me, I paid and left.
Then when I went to order my glasses online, I found out they didn’t take my PD, which you have to have for glasses. When I called to find out what it was, the same women who I had issues with, said oh, well we only do that if you order glasses through us and proceeded to lecture me on why I should have ordered my glasses through their office. Finally she said, well you can come in and I guess we’ll measure it for you. After that warm welcome, I decided to swing by my local Target Optical and see if they could help me. The Target optical staff were very nice and happy to do so.
Great, ordered my glasses. and lo and behold, when they arrived, they are the wrong prescription! Ugh. I called the doctors office again and was connected to the same women who was more than happy to point out if I had just ordered my glasses through them, I wouldn’t have had this problem. And I said no, if you had just given me the eye glass prescription I had asked for, instead of a contact lens prescription, I wouldn’t have had this problem.
Unfortunately I was stuck going back in there to get re-​measured to see if we can figure out the problem and so I didn’t get charged by my insurance again. I did get re-​measured, and the office manager was very nice, however, I was very annoyed when she told me they are a Warby Parker retailer and work with them all the time. Really?! Then why has it been such a pain to get my glasses?
Be forewarned, they will try to up sell you on everything, and that one women is not very pleasant unless you are buying things through her.

This place is fraudulent, period.
Every person there could not care less about your vision; in fact, the only thing I can see from their eyes is dollar sign. They talked you into spending as much money as possible and tricked you into getting the service you specially told them that you don’t want.
They pushed me to get retinal evaluation in the beginning, and after i said no, they still did the evaluation on me (without me knowing about it beforehand, I thought it was part of the regular eye exam!) and tried to charge me in the end. I refused to pay of course. Also, they tried to charge me for the contact lenses exam more than what I was supposed to pay. Thank god I know my insurance policy so well and I corrected them. I can’t even imagine how many people were ripped off without paying attention to what they charge.
And this is not the worst part yet.
I came in hoping to get a pair of contact lenses, which I have never tried to wear before. They performed the eye exam, but neither I or the saleswoman could put contact lenses in my eyes, which is actually kind of expected for a first timer. The saleswoman started to judge me and get moody, so I decided not to buy contacts anymore (at least not from here). She then became extremely rude and asked me to pay for my eye exams. This is a joke. The whole purpose of the eye exam is for me to get appropriate contacts. Now that we both can’t put contacts in my eyes and also I already started to dislike their customer service, why would I still have to pay for something that is completely useless to me?
In the end, I was FORCED to pay for the eye exam by an aggressive woman and almost cried when I got out of there. This place is terrifying and people are heartless. My eye dr does not deserve a dime from me or my insurance company.
I wrote to their customer service and they were not responsive to this issue.

I came here for my yearly contacts exam and was very pleasantly surprised. I had been to another location before and they were actually able to transfer my paperwork over without a problem. The staff was very friendly and paid attention to me promptly. I really liked the doctor as well. He was young and personable and I feel like he gave me a thorough exam and talked to me clearly and honestly about what was going on with my eyes and what would happen if I didn’t start wearing computer glasses. I’d heard the same from another doctor recently so I felt like it was an honest assessment and I decided to get a pair. They gave me a discount for buying my contacts and glasses at the same time (50% off frames) which was nice, and they’re even going to fix my current glasses after my dog chewed them up. I also like that they send you a text when your glasses or contacts are ready for pick up. Overall, good experience and I’ll probably go back!

I’ve been here at least three times this summer for eye-​health related reasons. The staff was friendly and knowledgeable, and the doctor was fantastic. Very little wait time if you have an appointment. I got new glasses which came sooner than they estimated. They gave me a deal for $ 99 glasses since I wasn’t looking to spend much money. I was worried that I would feel forced to buy new sunglasses too, but when I brought in my current sunglasses, they said that I didn’t need new ones.
In terms of eye health, the doctor takes his time and wants to make sure all my questions and concerns are answered before I leave. He does extra research on my eye health even after I’m not in the office. He often hands out free samples so I don’t have to go to CVS without trying the Rx first. He has worked miracles on my messed-​up eye, and I am so happy that I found this place. I highly recommend it.

I had a pretty good experience here. I was able to get an appointment for the next week. I arrived a few minutes early and they took me right away. They did some eye tests, and took photos. They did however seem like they were trying to sell me the photos. They said it would be an extra $ 20 not covered by insurance, but that it was so necessary, ect.
After a few minutes the Dr. came out, and he seemed knowledgeable and friendly. After the exam I realized I needed new lenses. But, I like my current frames so I wanted to keep them. The woman kept insisting I could get new ones for free so why don’t I. I would’ve appreciated them not pressuring me. That said, i was in and out in less than a hour, so that was great. Man, the place does look dingy though. And reading the other reviews, I guess we’ll see if there are issues about them not calling me when my glasses arrive.

Never again. Ever! It’s been almost a month since my eye exam and I still have not received my 3^rd pair of contact lenses. They told me that they would contact me but I have yet to receive a call. I don’t even want to call them because I had such a bad experience. The only good thing is that the optometrist was nice. That’s it. Even my friend had a bad experience with them.

Unorganized, unprofessional. Not much else I can say about it, but I really don’t get the sense that the employees care too much about the jobs. I saw a few people rolling in late to the job after I had been waiting for about 20 minutes to be helped. Then after I finally had my appointment, I purchased my frames elsewhere and the lenses through MyEyeDr.
I brought the frames in a few weeks later (after I purchased elsewhere for much cheaper) and they told me the lenses were either destroyed or sent back to their main warehouse, allegedly somewhere in Ohio or Indiana? The reasoning was that they couldn’t store or hold my lenses for more than a month and their policy is to destroy them. Seems odd to me.
Anyways, took them another week to get new ones, and then another week and a half to actually put the lenses in the new frames. I had to call the location twice to get confirmation that they had indeed arrived. When I called the second time, they informed me that they were lost again. Okay. Awesome. Eventually got a call that there was a mixup and they had definitely arrived. I showed up, picked them up, and I was out the door.
Suggestions would be to improve your front staff or train them to be a little more professional, change some policies, and be a little more organized. Not sure if that whole «destroy lenses that are 30 days old» policy was made-​up because they had actually lost them or it is a real company policy. Either way… wow, seems expensive for the company to take a loss like that every time a customer goes over this 30 day threshold.

The place is small and hidden but i knew exactly where it was bc ive walked by it so many times. I was a walk-​in so I had to wait longer than an hour on a Saturday morning. Didn’t have much variety in magazines but the staff was nice.
If you’re going to visit, park in the Hilton garage BC they can validate it for you.

As reviewed previously my wife and I bought our glasses here just over a year ago. About 3 – 4 months ago the edges of my glasses started to bubble and a film that is on the inside started to peel away. It wasn’t all that bad, just a slight inconvenience but it has become progressively worse and I’ve noticed that it’s obvious now when I take pictures and such. When I mentioned something about needing new glasses my wife mentioned that her glasses are doing the same thing and she only wears hers while driving.
I’m not sure if the person that made our glasses screwed something up and I’m pretty sure we didn’t buy the cheap option as we paid a pretty penny but I do know that I’ve never had to replace a pair of glasses because of an issue like this before let alone after only a year of having them.

Huge pros: Eddie and the other office workers were enormous helps in picking out glasses, finding comparisons for contacts to get matching discounts, and trying to make my visit affordable.
Cons: Even after all of that, it still wasn’t particularly affordable. About $ 300 (after insurance) for contacts and glasses. I’m not suffering, as most Ballstonians, so I’ll continue going here for its convenience and customer service.

Last time I felt ripped off and this time I waited for an hour and 45 minutes to see the Doctor. To be completely fair, I scheduled my appointment the same day because it was an emergency. I feel as though no one should sit for that long. Mr. Eye Dr’s service does not improve because I feel they have a monopoly on the Arlington area. With so many locations, I really don’t have many other options other than Mr. Eye Dr. I don’t think they care about customer service. I’m challenging them to respond to this post. They didn’t respond to my last one.
Like I said last time, I am giving them two stars because Dr. Siegal is the one and only bright spot. If he would just open his own practice, this Mr. Eye Dr location would probably have to close because everyone would stop going.