Quest Diagnostics

This idiots overcharged me, I had to pay $ 500 for lab tests that I didn’t ask for !
And when I call they blame my doctor for the bill !

These are one of the most miserable, and rudest people I’ve ever encountered in my life. The two monkeys I had to deal with today, really belong in a cage. It boggles my mind how they are still employed there. But then again what would one expect from people that have to deal with feces and urine all day.

Anyone who has been to a doctors appointment or to the lab for tests, knows that there is waiting involved. That’s a given. But I have never been to an appointment where the front desk receptionist was so rude, disinterested, and basically so unprofessional. Not only was she rude to me, I sat back and watched her act snooty, annoyed, and like she was doing the patient checking in a favor by attending to them or answering any of their questions. I’m very disappointed and if it weren’t for the fact that I was taking a drug test for my new job, I would’ve checked her. You’d expect for Quest Diagnostics to have the resources to hire good help but I guess not? Not only did I wait for over an hour and a half for a drug test (mind you there was only one person in front of me), but I had to watch some of the worst customer service I’ve ever seen in my life. I NEVER write reviews, but I made an exception for this experience. If you have to go to Quest Diagnostics for labs, do not go to this one. Find a lab in a better area where there’s a chance you won’t be talked down to or forced to interact with a receptionist that is so «ghetto.»

If anyone knows, please relay to me how you get someone to answer phone at Quest Lab in Ballston Va.

I gave this Quest Diagnostic Center one star simply because this review site wouldn’t let me give it a zero. I am new to the area so when I called to make my appointment, I directly called this location. I was rudely told to go online, she doesn’t do appointments there and hung up. So I went online made the appointment and went. First you have to pay to park, which no one told me and I was not prepared for. Maybe if the worker wasn’t so quick to hang up on me she could have told me that. When I was taken to a room for the lab work, I told the nurse that I have a hard time with needles sometimes and was answered with «you’ll be fine.» She was the rudest human being I have ever met, which is tough to do as I am a social worker and work with inmates and probationers, but she really took the cake. In fact she was so rude and unkind that when I left I sat in my car and cried briefly. Clearly this staff does not understand that people are going through something if they are coming in to have blood work done and if they cannot be kind at least be civil. Never again will I go back and I will warn anyone I know to not use their services EVER!

The service was quick, but the two ladies working at this place were very unpleasantly rude.

I needed some blood work done during my visit to Arlington. I made an appointment online the night before. Though parking at this location is $ 4, it’s convenient. When we arrived, there were two people ahead of me. We were taken within 10 min of my appointment time. The staff was very friendly and the blood draw was quick and painless. Good overall experience.

Called to ask of they would do a PKU test. They said they would. We get there and they don’t have the strips. They look for them for about 10 minutes and can’t find them. Then say that we called asking about a different test. We say no we didn’t. Then they say that we were supposed to bring the strips from the doctor. No we aren’t. Then we ask them to put this in writing and what a surprise, they won’t.
Lazy, unkind, unhelpful employees.

UPDATE: About 2 hours after I had blood drawn, I noticed my arm was hurting at the site of the draw. I took off the gauze to find the entire area around site of the draw was raised and discolored by bruising. Additionally, the needle prick was large and visible! I only have my blood drawn for my annual physical, but I have NEVER had a reaction like this! More than 36 hours later and the arm looks just as bad. I gave the place 2 stars before; now I’d give it ZERO stars if I could!

Walked into an empty office, signed in. Waited 15 minutes without any of the employees saying a single thing to me. I overheard her conversation with the helpdesk (password problem) I asked her if there was a reason why we haven’t been seen, they then explain. I walked out.
This particular branch is in an older office building. Parking is a flat $ 4. I asked the parking lot attendant if they could wave the parking fee since we wasted our time there. No surprise, she said no. Won’t be coming back here.