Robbins Brothers Arlington – The Engagement Ring Store

Love Robbins brothers! I have 4 rings from them and think they were worth every penny. They have really great customer service and their warranty is amazing. When anyone asks where to get a ring or really any jewelry I recommend this place.

The selection and service here was amazing.
Not only do the have what seamed like endless options. They were knowledgeable and super patient! They paid attention and really helped to guide the process in a non aggressive or pushy sales persons manner.
Everyone seemed so nice but I can speak specifically for the gentleman that helped me, Eric is truly the best. He paid attention to my wants and needs a helped be find perfection!
He made what could have been an overwhelming experience, flow like silk.

Great selection and helpful staff. Nikki was knowledgeable and not pushy. She listened and made some great recommendations.
Here’s my sitch: I have a family wedding ring that I was looking to add a band to but have not had much success. The ring is old and an unusual shape — almost diamond shape with a point at the top and point at the bottom. Normal concave bands are too shallow for the curve of this ring. Another challenge: I’m not big into bling. I like really simple, tiny jewelry. My favorite ring is called a «threadbare» if that gives you any context.
So let’s just say we’ve been looking for a while and haven’t been holding out much hope. However I was pleasantly surprised by the selection at Robbins. A lot of beautiful items and a tiny band option which can be customize to fit my ring. Just put in a request for a quote and am very excited to finally find something that fits this special item and my personal style.

Originally, my rind was purchased from the Dallas store but had to be resized so we brought it Arlington location. When we went in we were immediately helped and informed that it would be ready on Friday which was a quick turnaround. We went on Saturday to pick up at 9:50am think mom g that they were opening at 10am but found out it was 11am that they opened. When I called the store manager Smitty answered the phone and informed me that they were not open. He hard my frustration and asked if we were the people leaving and I told him that we were. He asked my name and went over and behind to come it to get our IDs and came back outside with my ring and had me sign for it. I had to write the review because Smitty made sure to make me a very pleased customer even though the store was closed. Now that’s exceptional service that I was grateful for. I will definitely be back at this location.

My husband and I were celebrating our second anniversary by getting wedding rings. We were headed to the mall to see what we could find and he decided we’d try Robbins Brothers first since it was on the way. I thought they would be too expensive and we’d never get service. I was soooo wrong. We were treated very well and Randall gave us excellent customer service. He took time to explain to use the difference in clarity and styles of diamonds. He worked with our budget to find something that we could afford. I had an awesome experience and Randall made my husband feel relaxed and not pressured.

Randell Massie is the nicest «salesman» I’ve ever worked with. He genuinely cares about you and your significant other and not just making a sale to keep his numbers. There’s no pressure ever, and he is a super fun guy to be around. If you EVER need anything, ask for Randell. Thanks for being a great partner in this special time of my life!

Randol was amazing! He helped my fiancé with the engagement planning and the ring. When we went back to pick out the wedding band togeather, it was like walking into a dream world. The quality and selection far surpassed any other jewelery or ring store I have ever been in.

My husband and I went into Robbins brothers for the first time over five years ago while shopping for engagement rings. We went to a few stores and this store had the best customer service hands down. Every time we have been to this store, we have always been greeted warmly and promptly. Randall was our sales associate and we really enjoyed our interactions with him. He really got to know us and took the time to look at many options. I am a bit of a perfectionist and so it took a while to narrow down our options. He was patient and friendly the whole time. He even let me look at my final two options inside and outside the store to see the rings in different lighting to help be determine the perfect setting for me. My fiancé at the time went back to meet with Randall to pick out the center diamond and he was very pleased with Randall’s knowledge.
We also purchased my husbands wedding band from Robbins brothers. A month after being married, my husband misplaced his ring. We contacted Robbins brothers and they were able to discuss different options for us. We ended up getting a the same wedding ring for a very good deal and were very appreciative of their willingness to work with us on viable options.
When we picked out my engagement ring I was unable to find a wedding band that I loved to go with it. My husband and I just celebrated our five year wedding anniversary and decided to go look for bands again. We asked for Randall and we’re glad that we were Ble to meet with him again. They recently got some new band styles in and one of them worked perfectly with my engagement ring. Once again, I was so please with the service received, the quality, and the reassurance that Robbins brothers provides.
I definitely recommend Robbins brothers for couples looking for friendly service, great quality, and absolutely beautiful ring options. They are definitely not the cheapest, but you truly get what you pay for. The whole experience was well worth the cost for my husband and I. We really appreciate the service we have received from Randall and the Robbins brothers team!

I had a negative experience initially at Robins Brothers, and when the general manager, Chris was made aware of it he reached out to me right away. My second experience was exceptional and Chris apologized so many times about the initial negative experience and made a point to make sure I had an experience more representative of this location. My engagement ring was cleaned complementary and is sparkling like the day I got it. Pretty much everyone in the store acknowledged me and made sure someone was helping me and the entire experience makes me want to visit this location for future purchases.

Okay, this place is great. I’m not a jewelry person and I have pretty much zero knowledge about jewelry stores, so I know I’m not the best judge of what makes one stand out. However, I think I’m an excellent judge of a business’s overall character and customer service, and for Robbins Brothers, I believe both are pretty on point. I’ve visited this location a total of 3 times now, and every occasion has been positive. The staff is friendly without being totally overbearing, and they have the charm of expert salespeople without any of the shadiness. This is a jewelry store, so guess what, they’re going to try to sell you jewelry (that shouldn’t surprise or offend anyone). But I never felt uncomfortable or like I was being pressured by the staff here.
So, the first thing you’ll notice when you walk through the doors is the warm welcome. The next thing you’ll notice is sparkling jewels, beaming out to you. Rows and rows of glittering diamonds perfectly arranged and shimmering inside those crystalline glass cases. There are several beautiful designers on display and definitely many options, but I didn’t see a ton of unique pieces. Nothing particularly artsy or vintage. Most items are traditional to modern, diamonds of course, and platinum or white gold. You’ll find very little rose gold or different colored gemstones, but I still think Robbins Brothers has a really beautiful selection.
When you’re not looking at the diamonds, you’ll see how cozy the rest of the store is. There’s a lounge with a huge TV (usually playing football), plush armchairs, a small refrigerator, and coffee (or sometimes hot chocolate, apparently). There are also several private rooms with comfy booths that are used for closely inspecting your prospective jewelry through fancy microscopes and for making deals with the devil (purchasing said jewels). Heh. Okay actually, while this jewelry is definitely on the more expensive side, I was surprised to hear about the variety of payment plans Robbins Brothers has available. I learned about their 5 year plan and also their 2 year-​no interest plan. Not too bad! And yes, you could buy a ring here that costs several tens-​of-​thousands of dollars, but there’s also a fair amount of way lower priced pieces that are classic and beautiful. I feel like there really is something for everyone here, no matter your price range.
Engagement rings make up almost all of the product here, duh, they’re the «engagement ring store.» Even still, Robbins Brothers has a decent array of other types of jewelry too — men’s rings, bracelets and necklaces, and pieces from the Tacori Girl collection (which is more casual, colorful jewelry).
Robbins Brothers also cleans and repairs jewelry, so keep that in mind next time you have a jewelry dilemma or want a good shining. I had my grandmother’s ring cleaned here (it probably hasn’t been cleaned since the 80s), and it seriously came out looking like a brand new piece. I knew the ring had diamonds but dang, this ring has DIAMONDS. They might be tiny but they’re beautiful and sparkly and mine. Maybe I’ll get some more someday.

This was the first store we had ever shopped for rings and we were blown away by the selection but mostly by Eric! He took his time educating us on different rings, styles, etc and he helped us pick the most amazing ring ever. The process was seamless and a lot of fun. I am so glad we chose to go to this Robbins Brothers store on a whim because I found my dream ring! :)

I have been pleased with this place for years! A very nice selection of rings. Salesperson have always treated us like friends. I shopped around but this place won me over. We stop by sometimes, just because I was in the area to say hello. 4 ½ stars from us.

I’m sure when you go to this location, you have to understand something: This is a customer service driven chain and while the prices may be higher than other spots, you’re paying for the whole experience. Some folks are ok with that that while others can’t be bothered. That said, if you want your shopping experience to feel like you’re with friends than with salespeople, then this is the place for you.
We stopped in this location just to peruse the merchandise, as we were talking about getting married for months now. We were immediately greeted and helped, with my daughter being led to the children’s play room while my now fiancé and I being lead to the office. Since we really didn’t have anything specific in mind that w were looking for, they ran the numbers for us. Once we found out what range we were wanting, we made our selections.
Since then (this was in November 2013), I’ve gone back for a cleaning and repair on my ring (one of the the side diamonds fell out and they replaced it, no problem). They’ve been the same cheerful people from the moment I walked in to this day. And that kind of customer service is of great value.

Great Customer Service! One of a kind Jewels! I love this place! My ring is nice and tidy now!

You cannot find a more attentive staff or a bigger selection of beautiful engagement and wedding rings. There is an onsite jeweler that is there all of the time to check on your rings and keep your jewelry looking like new!
Great prices and service – can’t be beat!

I really never heard about Robbins Brothers, or been in their stores– go figure I was never looking for a ring or jewelry really. Now I am, I’m very happy to say. So, we went in to the store and were immediately greeted by a very professional, friendly and well maintained staff. The place was big, bright and beautiful, sparkly, I even loved the restrooms… It felt like I was in a spa. We were immediately at ease.
We were able to browse in peace and the sales staff let us know that if there was anything they could help us with, they were here for us. BINGO! no pressure, we loved it!
We looked at all the beautiful rings, like we were strolling in a beautiful park.
We expressed interest in a few pieces and we were given information on the rings and pricing. They provided different yet beautiful options for rings that were in our price point. We have yet to make any decisions on our pieces, so many beautiful ones
I just can’t decide, but I really loved the selection, the staff and overall experience.
We will be back!

WOW! I went into Robbins Brothers and was Amazed by the level of service! I didn’t have to wonder around the store and wait for someone to come help me. As soon as i walked in there was a person to help me! I had a million questions about diamonds (this was my first time looking for jewelry). as I was wanting to propose soon. Boyer was helping me find the ring i was going to propose with. And he told me that they have a service that would help plan my proposal if i wanted! after we found the ring i wanted to propose with. we got to look at a lot of loose diamonds in different lighting conditions, we found the diamond well under my budget and they also have really cool boxes to propose with!
The level of service is Great and so personable I always tell my friends and family about my whole experience, I feel like Robbins brothers is a place i can trust for a lifetime

Robbins Brothers is First Class in every category.
I went w/​a buddy to have his wife’s wedding ring cleaned & polished and I was impressed. As we were waiting in the customer’s lounge w/​a warm cup of coffee and watching Sportscenter we were talking about Robbins Brothers. I went w/​him 18months previously when he was looking at rings and now we were there polishing his wife’s ring. I know when I pop the Question, I am already a Robbins Brothers customer just on how they treated my friend through his whole process and how they still treat him after the purchase.

Please, men, LISTEN! Do NOT go here!
My now husband & I went here in the months before our engagement during that stage when the man is fishing for what styles the female likes. I had no clue when or if he would propose.
When we went in, we met Cecil, a scummy shark. I IMMEDIATELY told him– there is no way he is buying today because I don’t want to know when or if he is actually buying. We have him a budget that we were very comfortable on (& a generous one at that). After showing us rings and me picking some styles I like, he proceeds to tell me to go take a seat in the waiting area while he harasses me husband for an hour! I’m just sitting their twirling my thumbs by myself! Meanwhile he is telling my husband the price of the rings he showed us (again, that were supposed to be in our range) but were up to 10 times our range! He told my husband that no one buys rings that «cheap» and blah blah.
Finally I make up a fake appt to get us out of these but Cecil continues to call for months!
But really– this place is STUPID overpriced, there aren’t many of them and they don’t sell a wide range of products. I genuinely recommend a jewelry store like Jared or Zales or Harry Winston — somewhere you can develop a trusted relationship with a jeweler who can service your entire future.
We chose Jarod where we not only bought all 4 of our rings, but also have no bought many watches. They have amazing service.

I had my rings soldered here. I purchased all 3 bands at Robbins Brothers Dallas. Here, the girl that took my service request let me explain in detail how I wanted it and even left a note for the jeweler to ask her specifically if they had any questions. Very pleased with the service here.