Rooms To Go Kids Furniture Store – Arlington

I purchased a dinning room set which I paid to have delivered to a empty house i had purchased. I agreed to meet them to deliver it they finally came after many calls to the driver who kept saying he would be there shortly at 1230 AM in the middle of the night when i complained the next day to the store manager he did not act like he cared at all I had also bought a sectional from him at the same time I did not buy the protective service since I think the warehouse already protects it because the store doesn’t see the furniture before it comes from the warehouse and it is covered in plastic when it got there the Ottoman was defective but they said it was not covered since I didn’t buy the protection that was to be sprayed on so in other words they try to force you to buy The fabric guard that you could buy for seven to $ 10 yourself they want you to pay over 100

This place is a joke and the warranties are useless. Bought a microfiber couch set that was pre treated for extra 200.00 to prevent any stains or damaged to material although even fluids like water stained the couch. Called store and they said to call customer service and they will come out and if damage is bad, they will replace the couch. Service man came out saw the stains and said u will have to get them professionally cleaned and then they will come out and treat them again with protectant with no comment on replacement. Also recliner does not work well and you have to physically pull the leg rest up this started occurring two months after purchase and again called store and lady that answered said this is normal and they do not replace. Overall displeased with whole living room set, and recommend not getting sold on protectant even with their demonstration in store with Tabasco sauce

Just wanted to update my review. Finally after 2 failed attempts my table was replaced with a non scratched one. I’ll give it one more star but it really doesn’t deserve it.

Rooms To Go forces it’s employees to sell fabric protection on furniture for a large amount of money. $ 70.oo dollars for a sofa, $ 60.oo dollars on a love seat.
Force Field fabric cleaner is the bottle they give you to clean the sofa & love seat. You paid $ 130.oo, when in reality, if you go to the Force Field website, the bottles of fabric cleaner are only $ 2.oo each.
If the employees do not sell 90% of their customers the fabric protection, they receive a disciplinary action. So the employee is forced to push the fabric protection sale that cheats the customs or their employment is placed in jeopardy.

Cheap furniture

If I could give them no stars I would. This is absolutely by far the worst customer service I’ve ever experienced. It seems like no one knows what they are doing. We ordered a table and scheduled it for pick up not knowing that we would be waiting three hours in line at the distribution center to pick it up. Thanks for the heads up. As if that wasn’t irritating enough we get the table home and put it together and there are scratches ALL over it. So just a slight problem right? We call within the 48 hours for a replacement and since this is not our fault they are supposed to come look at it and bring another table to replace it. We call and a technician cannot come to our house until two weeks from now. Okay, slightly more frustrated at this point but what am I going to do about it? Two weeks comes and he comes and says it’s horrible and will definitely need to be replaced. They schedule the replacement and we wait for the phone call giving us the time window for the following Saturday on that Friday. No call. Customer service line is closed so we wait and call. They say it was scheduled for pick up the next day when we get them on the phone. Uh bullshit. It was supposed to be delivered. So they schedule ANOTHER delivery for the next Saturday. Well Friday comes and of course no phone call again. Saturday comes and guess what? NO TABLE. Customer service line is also closed. Awesome. We call the original rooms togo in Arlington we ordered from and the lady who answers offers no help at all, acts like she could care less, and puts us on hold for over thirty minutes waiting for a manager. We get hung up on TWICE. Finally, I receive a call from the manager who by the looks of these reviews should know his store is pretty shitty. He says there is nothing he can do about it and will call and schedule another delivery. At this point I’m ready to burn the table. DO NOT DO BUSINESS AT THIS STORE! YOU WILL REGRET IT.
My first experience buying from them and I will NEVER buy anything from them again.

Does not deliver but does provide a list of people who will. Called and arranged for delivery, the store wants the furniture out within 24 hours. Waited all day, no delivery. Called «Reliable Movers» several times only to have call go straight to Mail and it was full. End of day finally reached them. They had gone out of town and their vehicle was not working either. At no time did they notify me or Rooms to Go. POOR CUSTOMER SERVICE. I have no place to sit and entertain until another service can get to me.
SHOP ELSEWHERE. STACEY’S HAS BETTER QUALITY AND SERVICE.

We’re having a horrible experience with RTG delivery so far. The people who helped us out in store were great and explained everything, but it’s been over a month since we were supposed to get everything delivered (full living room, bedroom, and dining room sets), and 3 delivery attempts later I am going to have to schedule yet another delivery.
The first time I was understanding (this was Sept 10). The TV console they brought was defective and so they let us know we’d have to reschedule to get a new one delivered. I called to set up my delivery date and the operator I talked to told me they would come with the new console and take the old one with them.
Well, the delivery day came (Sept. 20^th) and instead of sending the console they sent out a technician. I told him we were expecting a new console and he looked confused. He offered to take a look at the console anyway and after a few minutes of inspecting it he said that they shouldn’t have sent him, they should have just sent a replacement. He was nice enough to call his dispatcher with me there and the dispatcher just said «Looks like someone dropped the ball.» The technician apologetically told me I would have to call again to schedule another delivery.
I called and was told the console was on back-​order and that is why they RTG sent a technician to see if he could fix it instead. Why didn’t they call and tell me this as soon as they knew it was on back-​order. I wouldn’t have asked for another day off (they don’t tell you what time they’re coming out until the day before and even then they give you a 4 hour window). I would have opted to just wait for the console to become available again to begin with.
RTG told me the console wouldn’t be available until today (Oct. 22) and I told them fine. I asked that they give me a call 20 minutes before the driver got there so I could meet him. I can’t take any more days off at work, but I live close enough that I could take my lunch break to come meet the delivery guy. She said she would add a note. Knowing that there was the mix-​up on delivery #2, I called this morning to make sure they were sending a delivery guy and not a technician and that they would still be calling me 20 minutes before. The operator said there was no note about the 20 minute warning, but that she would add it in.
At 3:54pm the delivery guy calls saying he was 5 minutes away. I told him okay that I would try to hurry but that I was supposed to get a 20 minute warning so he wouldn’t have to wait. He then tells me there was no note about that and that he couldn’t wait. I asked him if he could do me a favor since the note was supposed to be there and he said he’d call his dispatcher but wasn’t guaranteeing anything.
I started running to my car and at 3:57pm his dispatcher calls saying that the driver was at my apartment waiting on me and no one was answering. I told him that I had just talked to the driver and he said he was 5 minutes away, not at the apartment. I once again asked if he could ask the driver to wait since they said they’d give me a 20 minutes heads up. He said he saw the note in the system, but that since it was added this morning the driver wasn’t notified since he was out on his route already. The dispatcher couldn’t call the driver to let him know in the morning? Isn’t that part of their job?
I get home at 4:13pm and start to frantically run up to my apartment to see if they left a note saying I missed them. No note. I call Rooms to Go just to see if I made it or if I was too late. The operator calls the dispatcher and after being on hold for a few minutes she tells me that the dispatcher she talked to told her the driver wasn’t at my stop yet. I was relieved and she reassured me that the driver would be there if I just waited around. I let my boss know I’d need the rest of the afternoon off to make sure I didn’t miss them. It gets to 6pm, the end of my 4 hour window and I lose all hope of them coming out today. I call back Rooms to Go and the operator calls the dispatcher again. The dispatcher tells her to tell me that the driver waited at the apartment for over 20 minutes and tried calling and was knocking and no one answered so he left. I asked if I could get the dispatcher’s name and she gave me her name, but it wasn’t the same person because the dispatcher who called me and talked to the operator earlier was a man. No way I was going to find out who it was that «dropped the ball» this time.
Now I’m stuck with making yet another delivery appointment. The operator couldn’t even tell me if I could at least have the option to have the console delivered to the store instead so I can just get a friend with a truck to take me instead of going in circles. She said the system freezes your account for 48 hrs if a delivery is missed. Thanks to RTG’s horrid delivery system my experience went from excitement to complete dread and regret in my purchase. I will never shop at RTG or recommend them to my friends.

I purchase a mattress in ROOMS TO GO in Arlington Texas and let me tell you this store manager Antony Gogo do not have a clue about customer service he is rude and do not have the skills to be in the position as a store manager. i told him that we didn’t like the way the mattress felt he try to explain that we have to try the mattress fro 30 day and may be he can exchange for another one i ask for that 30 days policy and he don’t have one after arguing for few minutes about the mattress situation he told me i have the right to talk to who ever i need to talk from rooms to go he ignore and walk away so i went to ask the sales person about the 30 day policy he was talking about some how he show up and ask me to leave the store like i said Mr Antony Gogo do not have a clue about customers service and he is really rude.

High pressure sales and horrible customer service with delivery issues. Skip this company!

We bought a 3 piece couch, loveseat and recliner in December. The store was clean, the salespeople were friendly. The price seemed reasonable. The delivery wasn’t a problem and happened fairly soon after we made the purchase.
The one star is for the quality and service a few months later. Our loveseat sags toward the middle. Either side you sit on, you feel unbalanced and have to lean not to fall toward the middle. I figure that’s not normal and we’re only 3 months into the warranty so I’ll give them a call. It was really the incessant calling from them trying to sell me an extended warranty that got me to call them back on this issue.
So I call and they send out a tech. The tech sits in it and agrees that it’s leaning. I help him turn it upside down and he concludes the cushions are worn and need to be replaced. He says it will take them about an hour but it will all be in his report and they’ll call me with the results.
They call and tell me the tech told them it was normal wear. Really. Why did your tech tell me it wasn’t normal and needed fixing? If the tech would have said it was normal wear, I would have been really disappointed your couch only lasted 3 months and would have learned not to shop there anymore. Now I know your service is also so terrible that your techs go around lying to people because that’s easier than just manning up and saying your quality is poor.
I would not recommend this company to anyone and will never buy from them again.

The one star is for the furniture. We actually like it. The lack of the rest of the stars, well, let my e-​mail to Rooms To Go be your guide:
Hello Rooms To Go,
First I would like to get my 4 hour delivery window. I’ve called for it multiple times, but for some reason no one is able to give it to me.
My information is:
XXXXXXXXXXXXXXXX
My Fiancée and I decided to buy furniture from our local Rooms To Go in Arlington Texas. We found a couch, chair, rug and coffee table that we liked and wanted it delivered in time for a large party we were having. That was not a problem. We could get it the Friday before– Perfect. The sales person couldn’t give us a time of delivery. The delivery department could only give us a 4 hour time window and a 1 hour call ahead a few days before our delivery date. We live in Texas and have two trucks, so inquired about picking the furniture up ourselves. To which our sales person responded you can do that, but you may have to wait up to three hours in line! After hearing that we thought absolutely not, we would not waste three hours of our time. And we also thought, Rooms to Go delivery must be one unorganized mess to make people wait that long!
So we requested delivery, paid for the service and our sales person gave us a phone number to call a few days before our delivery date to request our 4 hour window and 1 our call ahead. Seems strange that you wouldn’t be able to e-​mail the information to me, but fine, as we don’t buy furniture that often, I would mark my calendar and call.
When I called I received an automated massage to enter in my phone number for our 4 hour window, which I did and it said we don’t have an order for you in our system right now. This upset my Fiancée and me because we thought the order had been messed up and we weren’t going to receive it in time for our party. Because it was outside of the call center hours we had no option but to wait and call again later. So we did call again later and they had our delivery in the system. So I guess your automated system is not functioning? We received our 4 four window and put in our request for the 1 hour call ahead.
I left work in the middle of a meeting after I received the call ahead and met the delivery men at my house. They delivered everything and set it up. But, when they opened up the coffee table it was broken. They gave me a customer service number to call, which I did, thinking that someone else would be out to deliver our coffee table. I mean an operation this big must realize there will be deliver problems, e.g., broken furniture, etc and account for that with a delivery truck that corrects these orders. But, no we would have to wait a few more weeks, get on another delivery scheduled, leave work again to meet the delivery men and go thru this whole process over. LOVELY.
It is a few weeks later and the coffee table is scheduled to come in today. I was out of town at a conference this past week. So it comes up my schedule to call for our 4 hour window on Monday, our delivery is scheduled for Thursday, today. I call, enter our phone number, and of course your automated system doesn’t work so I have to wait 10 minutes to talk with someone. Once I get thru they say you must call two days before we don’t have your information yet. Okay. So I call again on Tuesday, wait the 10 minutes, no change in the automated system of course. She looks up our deliver info and says we don’t have a four hour window for you, sorry. What! We don’t have it and can’t get it for you. Call again tomorrow. Seriously! Okay, so yesterday I call again at 6pm, automated system still useless, and there is a recording that tells me to call between 9−7pm M-​F. It’s Wed. at 6pm!
I’m currently waiting for your call center to open, in 2 minutes, and sit on hold for 10min, so I can reschedule my day to meet my 4 hour time window, so I can get a coffee table that on its first delivery WAS BROKEN BY YOUR PACKING AND DELIVERY PEOPLE!
Being a marketing and social media professional, I’m appalled by your service and while I like Rooms to Go Furniture will have a hard time ever buying from you again.
Sincerely,

I should have written a review for this place a while back but I totally forgot. :P I came here with my mom to pick out a new dining room table back in December. The salesman was nice and gave us space to roam around. I hate it when people are hovering over while I shop. I actually like it when they’re almost neglecting me. It gives me the freedom to try out the furniture and basically goof around a bit. We found a nice reasonably priced marble top dining table for 6 and purchased it on the spot. Delivery was an extra $ 80 and which was alright since it included assembly and whatnot. The only reason reason why they don’t get a perfect score was because they delivered it to my house at 6:30 am. I was expecting them around 8. They were really efficient. They helped me move my old dining table which was nice :)