Safelite AutoGlass

I was pleased with the service they provided. It was easy to schedule through my insurance company, and everything ran seamlessly. It was quick in, quick out. My problem was with their customer service. Your employees are the face of your company, and their customer service was extremely poor. The lady at the front desk was cold and very unwelcoming. When i told her i needed to return to my job, she seemed displeased that i was not going to wait the hour for them to fix my vehicle. She then stated that i needed to wait until someone could verify that my vehicle was repairable. When she discovered that the technician was across the street she began quizzing me about the details and descriptions of the cracks and chips in my windshield. When i was unable to explain them to her to her satisfaction, she began looking at me as though i was an idiot. When i asked if she’d like me to show her the damage so she could better explain it, she looked at me like i was stupid and said «umm… no» with an attitude. When i returned for my truck, there were multiple people behind the counter, one man whom appeared to be the boss, and not one person greeted me or said thank you, or even acknowledged me. The woman thrust a pamphlet at me to read and my keys and then just looked at me. I told her thank you and to have a nice day, and she didn’t even acknowledge me. As someone who works in the public, i was extremely disappointed in their customer service and will not use them again.

Had my windshield and wipers replaced here and if I need to, I would definitely come back. The price was reasonable and the service was great. I had to make two appointments because while they had the windshield for my car in stock the first time I went, it had a scratch on it that they couldn’t polish off. They offered to give me a pretty good discount if I took the scratched one but I decided to wait and come back when they had a new one. Other than that slight inconvenience, I was very satisfied with the replacement and service. With free WiFi, complimentary coffee, tea, and soda, the wait was fast and comfortable.

great job replacing my windshield on my mini cooper. went into the shop to set up a date for a mobile repair. in and out in a flash and the repair guy was on time and did a great job. will definitely be using this location again!

Had the driver side rear view mirror replaced … called the 800 number to set up the work order … made an appt with this store … work done in less than an hour … Office staff and work crew very friendly and helpful … I’ve used Safelite several times over the years … I have found them to be fair and honest, and they do good work …

Safelite AutoGlass has terrible workmanship and their warranty is meaningless. Safelite AutoGlass replaced windshield and in the process damaged the seals to the cabin filter, water leakage resulted damaging the cabin air blower permanently to failure. When contacted Safelite sent a technician who agreed they messed up but the company back peddled and has done nothing.

Joshua, Texas Had a chip in the windshield of my van, Safelite gave my husband a general appointment window of time to come out to my home the very next day of his call. Live 40 minutes away, their repair man Evan Reyna not only called ahead to schedule a time conveinant for me, but called to let me know he was on his way that afternoon. Mr Reyna was extremely professional and went over every single thing before he proceeded with the repair itself. He fixed it in no time at all, and when I went out to sign off on his work I could not find where he had fixed it, it was done so well. I am extremely pleased with your company and will recommend it to others. Mr Reyna represents your company very well. Thank you!

I was scheduled by AAA for a repair at the location in Arlington TX on cooper street fro 11am am. the insurance company had my vehicle pick up the day before and delivered to this location. The repair was to take 60 – 90 min. so I arrived at 12pm hoping to only wait 30 minutes or less. LOL they didn’t start working on my vehicle until I arrived and only because I question why they hadn’t start the work yet. The work took 90 minutes as estimated and I didn’t get out of there until 1:30 pm. I would no recommend this location. they didn’t so much as say sorry for not starting your work on time.

Great customer service and the windshield was replaced quickly and it was very clean when we left. Lifetime Warranty! Coffee, Tea and Soda available for free while you wait. Set up my appointment online, we were about 20 minutes late but still got in and out pretty quick.

An 18 wheeler owned by central pony express out of New Braunfels, Texas cracked my windshield 2 weeks after I bought it brand new in 2013. I thought I’d never be able to afford to have it replaced. My inspection was close to being due so I called safelite and they were very reasonable. Friendly staff, and my wait time was under 1 hour. I will defiantly use them again for this service if I need to. Windshield looks great!

Busted a window while traveling on I-​35. Went by to get plastic over the window and the manger Joe got right on it. Instead of plastic he replaced the window immediately and got me back on the road. Phenomenal service!!!

EXCELLENT SERVICE!
I came to get a chipped windshield fixed and even though he was due for lunch, their technician Matt stayed and took great care of me.
Super quick service and would definitely recommend this location. Insurance picked up the tab, but my estimate was $ 65 so not a bad deal either way.

I recently had a chip repair done. I was told quite clearly, it isn’t like TV, you will still see it afterwards. That is quite correct. I asked to have someone else come out to verify that you have actually been able to build a large business on the basis of the work product I received. The second person came out and pretty much said there wasn’t much that could be done about it, but I could apply the money spent towards a new windshield. When they say you will still see the chip after it has been repaired, they are correct.