Sears Outlet

UPDATE!
Debby the Manager of Sears Outlet CAME THROUGH!, Great Communications and Customer Service, She did EXACTLY AS PROMISED followed up with us and is compensating part of the Installation fees back, we are very appreciative of her service as it shows a professionalism and genuine concern for the customers who choose Sears Outlet for purchasing Sears products. I do want to clarify the Installers who actually performed the installation did a good job with the exception of not confirming the unit actually heated prior to leaving. My real gripe and concern was how Shelby, Manager of the Installation Crew handled my call. BUT Debby, Manager of the Arlington Sears Outlet has earned my appreciation, respect and loyalty. Next time I need a item they offer, I will be back!
Again, Thank you for keeping your word and providing great customer service.

I purchased a fridge, futon, dining room table & boxspring a week before Christmas. First I was told that the Tuesday delivery was available then told it wasn’t so we settled on on weds, I was ok with that. Weds rolled around (i took the day off for delivery) and they didn’t deliver all my product and didn’t give a reason why. I was told the store would Call me to talk which they never did. I had to call 4 different times just to talk to someone who could help me and tell me when product would be delivered. I paid 82.00 for delivery. I was having family in town so it was very
Inconvenient not having the seating. The gentleman who I spoke with (manager) was rude and sarcastic «well, What do you want me to do, cancel the other people’s delivery just so we can deliver yours ?» I was like wow you’re already aiming at 2 weeks late and you’re talking to me like it’s my fault, I asked if my delivery fee could be refunded he said No.
Well today is 2 weeks + later and I still don’t have my product. I was told that I wasn’t scheduled to be delivered to today which I was told I was. They can’t give me a time so I get to sit around the house all day waiting for them to tell me they are 30 mins away.
1 thing is for sure, the buying experience was pleasant for sure as to be expected but when it comes to actually getting what you pay for and being treated fairly, they don’t care, they are awful and you will not be treated fairly you will be treated like you are an inconvenience and a burden to them and what they have going on in life. They would get ZERO stars if I could.

The reviews are right. This place is awful. Turrible. Yes, with a u.
I decided to visit this store to check out their selection of dryers, as my dryer needs replacing. After walking in the store, I was simply looked at by several employees and they proceeded to go about their day. No hello, no offer to help. Whatever, I wanted to browse anyway without a pesky sales person.
As I browsed and checked out the dryers, I noticed two things. One, the dryers were banged up. Like I wouldn’t even buy it with a damage discount because it could die at any moment after being dropped by some shady mover. Two, the prices were just as expensive – if not more! – than competitors like Best Buy. How is that even possible? This is an outlet. Or so they say.
My total time spent in the store was about 10 or so minutes and then I decided that the poor condition of the dryers and the lack of customer service was enough to drive me away to another retailer who actually cares about paying customers.

I visited this Arlington store on October 10^th and 11^th, 2015. I received excellent customer service from Sales Associate Stephen Simmons. He greeted me shortly after entering the store on the 10^th and helped with questions and measurements. After spending a good deal of time looking and asking questions, I was not ready to purchase that day. Upon returning the next day, Stephen greeted me when I arrived and helped me choose a different refrigerator from the one I had previously looked at. He was helpful, friendly and professional, and I would highly recommend him if you are looking to purchase an appliance.

Purchased a dishwasher there on Sunday. The salesperson was very knowledgeable and nice. He even talked us into extended warranty that we normally would not buy. I am glad we did. Installation person brought the unit in and installed, but it would not work. Right off the bat. And he just left. Not his problem. He is paid to install, not to fix. 3 hours of talking to people in India — we «may» have someone come out and look at the dishwasher tomorrow. May be it’s an «outlet» experience and we should have expected it. But for $ 200 in savings — it was not worth it. Next time — we are buying new.

They lied on the phone just to get me in there. Called ahead of time since I lived 45 min away. Asked if they had a certain item, they said yes we have more then five. Got there the very next morning, had called the night before just 30 min prior to closing. They had 2 for double the price I was told. Would not recommend this place to anyone!

Service is ABYSMAL. The employees aren’t engaging and all just memorized a script. Don’t bother hoping for any product knowledge from them because odds are, if you’re there shopping for a specific appliance, you will know exactly as much about their products as them.
The prices are good, and that’s the only reason why I buy things from here. The selection is luck of the draw. Since it’s an outlet store that sells open box, cosmetic damage, or other minor defect products, you’ll get a variety of appliances on any given week. We purchased our fridge, oven, washer, and dryer from here and we’re extremely happy with the products but I haaaate shopping here. I’d give them a one star if it wasn’t for how excellent the delivery teams are.
For every appliance we’ve had delivered to our home, the delivery team has been fantastic. They’re friendly, extremely knowledgeable, and are super efficient. They’re honest as well; when I purchased a new washer, I figured I’d just use the old hoses and the delivery guy gave me new hoses for free because he said using the old ones would void my warranty. Did the sales associates mention anything about that? Of course not.
If you’re looking to save some money buying a new appliance, be sure to check this place out, but don’t expect any help from the sales team. Have your smartphone handy with google open to learn about whatever product you’re looking at.

Had a great experience here last night. A few days ago our refrigerator started giving out and yesterday it finally kicked the bucket. As it was a hand-​me-​down from the previous owner of the house, not really our style and likely at least $ 500 to fix, we figured we’d go ahead and buy one we liked and wanted. Alas, we knew we couldn’t pay full retail for a new one, so we went the scratch and dent route.
I spent a few hours in the afternoon calling around — Texas Appliance closes at 6 pm, and that’s about all that Arlington has to offer — and we settled on Sears Outlet. When we got there we were greeted by at least 50+ refrigerators to chose from. We knew our measurements and found exactly the one we wanted. (Stainless, French doors, bottom freezer, perfect size.)
It had a one-​inch scratch on the side, where we would cover it with photos, and two small marble-​sized dents at the bottom that no one would ever see. Comparing it to brand new, we saved more than $ 900 on it and it came with a one-​year warranty.
Service was great, helpful in finding us a fridge and not pressuring. And the best part is the fridge will be here in 2 days opposed to the 7 that it would take Home Depot to deliver — we checked. And they’ll hook it up and haul away our old one for only $ 89. (Home Depot was free for all that, but we can’t wait 7 days over a holiday week.)

Horrible customer service. When they are trying to sell you something, they will tell you anything to get you to buy it then their story changes when you try to return the product because it doesn’t work. Bought an oven here, which kept messing up, would start beeping nonstop and would stop working. We were told to «just shut off the oven anytime it starts acting up» HOW ARE YOU SUPPOSED TO SHUT IT OFF WHEN YOU ARE IN THE MIDDLE OF COOKING SOMETHING IN IT! Spoke to «manager» but she wasn’t very helpful either. Will never go back to this store! Would rather pay more money than deal with them again.

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