Self Storage Plus

We rented a unit at Self Storage Plus for a year and were very satisfied with our experience. The facility was very clean, super convenient, and the staff was very responsive. Would highly recommend to anyone looking for a storage facility, and if we move back to the area, we would definitely use again.

I have used this storage facility twice now on the advice of our mover and found it to be worthy of 5 stars. However, this second rental has been a 4 star as the facility is not as clean and trash bins are impossible to find. Only the dumpster outside is easy to find. There may be a reason for this, but it is not clear nor are there signs to indicate where to dump trash such as tape, coffee cups, or other small trash while moving and unpacking.
The most bothersome this time is how long term renters are assess. As long-​term renters and REPEAT renters at that I was surprised at the 15% markup at the end of one year. I can accept a raise as this is rental space; however, I after speaking to the regional manager he explained it was normal to have two increases every six months in other storage businesses of 3−5%. That would be total 6−10% per year. According to this manager at Self Storage the increases are but once per year and inside industry norm. So, at best I expect 10% top in my rate increase, but was assessed at 15% instead.
I unfortunately am a captive client until my house is sold, not happy about the increase, but will suck it up.
Some accomodation was made so that I could have a larger unit at a discount rate for one year, but that is what I have now — one rate, for one year. At any rate, I still like the facility, but the unwritten pricing changes once outside the marketing specials can be a little hard to accept. And for me personally being told that my contract is subject to rules & regulations of the site, and the practice of this style of rate increasing is an industy norm is also a little hard to accept.
I guess I would say … know how long you need the space, any space, and ask for a set price or at the very least when you except to see an increase and how much. Get it in writting.

This place sucks! It grossly overpriced and they randomly and arbitrarily increase prices by 20% with minimal notice! There’s another storage place 2 minutes away where you can get the same size units for ½ the price! Don’t use this place!!! If I could give it zero stars I would. And make sure you read the fine print on your lease agreement!