Sleepy’s

Tony, the manager of this Sleepys is the best! Very fair and great customer service. I will give him all my future mattress business.
Stephen Bartell.

Had a great experience with the Arlington store. Roxanne and crew couldn’t have been more helpful getting me the right mattress. I was thinking it was going to be like buying a used car and was dreading it. They made things very easy and personable. Thank you Roxanne!

Haroon helped me and my husband find the perfect mattress. We were overwhelmed by all the choices, and we were on a strict budget. He helped us find the best deal and the bed that suited both me and my husband with no pressure tactics, or attitude, but just great informational knowledge about the product. It was something that we were not looking forward to tackling, but he made it easy. Thank you again Haroon!

Haroon was amazing! My wife and I have been shopping for a mattress for quite a while now and didn’t realize how difficult the process would be. Haroon made it a breeze. He walked us through the process and was very thorough and listened to our needs. We are extremely impressed with his customer service and product knowledge. Who knew shopping for a new bed would be such a great experience.

We walked into the store dreading it. We needed a new mattress and wanted to go with a king. We chose Labor Day hoping their would at least be sales to help damper the blow of having to spend thousands of dollars.
Roxanne came right up and greates us with a huge smile. She was personable and listened to our wants, needs and concerns. Roxanne helped make the process easy and actually enjoyable. Tony (the store manager) greater us as well. The two of them helped us make the perfect decision and we left happy and over the top satisfied!
Can’t wait for our first night in our new bed! Thanks Roxanne and Tony!

Despite having previously purchased from this store, our experience with our most recent purchase has been dreadful. The store manager is very difficult and combative. His delivery of customer service is downright horrible and tarnishes the name of the entire company. I am eager to have the District Sales Manager return my call. I encourage buyers to look elsewhere; I wish I had followed my gut and walked away from this store before being misled. I would give zero stars if that had been an option.
8÷13÷15 Update
District Manager called yesterday. After listening carefully to my concerns about our experience with the store manager, he resolved our issue and put us in contact with an exceptional sales rep, Haroon. Haroon was top-​notch; I understand why so many customers have raved about him on Unilocal.He gives the company and the store a good name. I see a stellar store manager in the
making – no doubt about it! Haroon is a 5-​star employee. I have raised my review ranking from 1-​star to 3-​stars based on the assistance I received over the past two days. Thank you.

So, i bought the Serta iComfort EFX King mattress which we really liked when we tried it out in store. However now after few months the mattress has completely sagged and Sleepys is not helping us with any kind of replacement or warranty. All they say is it should sagg more than 2 inch (COME ON)…
Just lost almost $ 2000, will never visit here again. All they want is to sell stuff and never help you out if there are any issues later

Raising my stars to 3 stars since someone from the store sent me an email about my review. I didn’t see the email initially so I didn’t respond but I appreciate the gesture due to the service I received at my first visit.

This was a good experience. Susan was exceptionally helpful and understanding. A small hiccup with one employee, but overall, the experience was solid. The delivery team who delivered the mattress was professional, on-​time, and overall one of the better that I’ve experienced. I’d recommend Sleepys — Ask for Susan, she’ll take good care of you.

Got an awesome deal… staffs were very friendly and helpfull… BEST EXP :)

Thank you to Haroon for guiding us to find the perfect mattress for our sleep positions, comfort levels, and price range! Haroon was knowledgable and did not push us in the least bit, which was so refreshing! Looking forward to many refreshing nights of sleep with our new Beauty Rest! Thanks, Haroon!

A+ for customer service! I stopped by one Saturday morning looking to try out a few Tempur-​pedic mattresses. Roxy did a wonderful job in explaining the different styles and determining the best mattress to fit my needs. The sale took no longer than an hour and I was so pleased to discover that I could have my mattress delivered the next morning. The delivery crew arrived on-​time and set up my bed & mattress in less than an hour. Great service all around!

We purchased an adjustable queen sized bed with a top-​quality mattress, gel pillows, and coverings from Sleepy’s of Arlington this past winter. This bed has become heavenly for me!!! My husband had to settle on an adjustable chair next to the bed, but sometimes he does enjoy the bed as well.
Savi was very helpful and accommodating. It has been a bit of time, but I think Nicole was his co-​worker. They gave us the massage feature, which help me nightly to get to sleep. And Nicole was conscientious about picking out two types of gel pillows – perfect combination! Written by Mrs J H Clem

I have to say, while Sleepy’s is not particularly well rated as a chain by Consumer Reports, I’ve been pretty happy with the service I received at this one. When mattress shopping the first time, I shopped at several different stores. While all of them had a used car dealership feel to some extent, that was least pronounced here. The salesman actually seemed knowledgeable about mattresses. I felt like I got a pretty good deal and got the mattress that was right for us. Of course, they attempted to push a bunch of extras on me, but I just turned down all of that. For later purchases, I didn’t even bother to shop around and went straight here. When I reminded them that I was a repeat customer, they gave me a discount.

Service, delivery and finance options were outstanding. Roxanne was very helpful and knowledgeable. However, I would have appreciated if she didn’t wait until we were deciding not to go ahead with the mattress we selected due to budgeting considerations, to let us know that the very same mattress was available much cheaper if we didn´t get it with the cooling feature. Don´t get me wrong, she was very good, and provided us all necessary information, but the difference was substantial considering that you can get a relatively inexpensive cooling gel topper.

I came into Sleepy’s with only a vague idea of what I wanted to have, as I came here from Germany and mattress-​buying is a bit different there. Ray showed me the mattress I asked for but also offered me some alternatives fitting my sleeping habits, at no times pushy but giving me time to make a decision. I will definitely recommend this place!

Savi and the team are great! He is very responsive and provided great demonstration on his knowledge.
Gave me an awesome purchase, and I will def coming back!

I just bought a new Tempur-​Pedic adjustable bed from Sleepy’s in Arlington, and had a terrific experience. I came in expecting to have to deal with rude, pushy salespeople (I had a bad, sexist experience from a saleswoman at the Sleep Number store at Fair Oaks Mall — she wouldn’t help me or answer my questions because I didn’t have my husband with me!), but Ray, my salesperson at Sleepy’s, was friendly yet low-​key and not pushy. I really appreciated his patient and easy-​going manner. He allowed me to try as many mattresses as I wanted and only answered questions when I had them. He gave straight-​forward answers, and worked to make sure I was satisfied with my decisions. Even gave us a small miiltary discount (my husband is active-​duty Army). How great is that!
The whole sales team there were all friendly and supportive of each other. They didn’t seem cutthroat. When Ray went to get pricing on a mattress for me, the other salespeople freely answered questions I had while he was gone.
Furthermore, I was able to get my mattress delivered for free the next day. The delivery guys also moved my old mattress set down to the basement (2 floors down) without charge (after first getting permission from their main office and my agreement that I wouldn’t hold them liable for any damages to move the old mattress set). I tipped them $ 10 for doing that.
This was an overall good experience, and I highly recommend this mattress store. Esp. if you’re military — ask for a discount!

I had a really great experience at Sleepy’s this weekend. In only an hour, I found myself a great new mattress, and less than 24 hours after that, I had it delivered and set-​up in my apartment. Can’t get better than that!
When I arrived at Sleepy’s, I came prepared with a list of a few mattresses that had received great reviews online. Unfortunately, only 1 of the 3 were available for me to try. That being said, I don’t think I missed out at all, because I ended up liking mattresses that were totally different (in terms of brand/​model), and of course more expensive – but it’s going to be a great investment in the long run.
Rich (or was it Rick, I can’t believe my memory is failing me now!) was the salesperson that helped me. He was super informative, friendly, and willing to put up with a few silly questions on my part. I told him what I liked, and based on that he steered me toward a few options. He then let me walk around and check things out, and didn’t pressure me at all. I finally decided to purchase a mattress, which happened to be the very one that Rich picked out for me at the beginning. Out of all the choices, it’s pretty crazy/​awesome that he was able to pick the right mattress for me within minutes.
The rest of the process was very easy. Once I paid for everything, we set up delivery for the next day. I didn’t even know it was possible to get a mattress that fast, but it was a welcome relief since my old one was definitely… old! The delivery guys were awesome, and it only took them about 30 minutes from start to finish – and they even arrived within the time frame I selected (unheard of!).
From start to finish, the whole buying process was much easier than I expected. I would definitely recommend Sleepy’s in Arlington if you’re looking for a place where the salespeople are friendly and informative, and most importantly, not pushy. Buying a mattress is not an inexpensive experience, so I appreciate the fact that I never felt pressured. Instead, the whole experience left me excited, and I really hope I continue to like my new purchase. :)

I really enjoyed my experience at Sleepy’s. My boyfriend and I worked with Savi and he did a great job taking care of us. I felt like he was looking out for us every step of the way. Throughout our entire experience, he did his best to cut down on fees and save us money. He even helped us through a mattress exchange with a smile on his face :)
The first day we came to browse he greeted us happily when we walked in and listened to our requests. I have a spine issue (kyphosis) and was looking to get a mattress that would prevent future back pain. Savi listened and worked with us. We finally settled on a mattress, but he let us know that if my back was not happy with our choice, then we could exchange it within 30 days. We left with smiles on our faces!
The delivery experience was truly enjoyable. The delivery men were extremely nice and helpful. When we set up the mattress, our tall bed made the mattress very tall. We called Savi to see if we could get a shorter box spring and he helped us find a 5 inch. The delivery men returned later that week free of charge to exchange the box springs.
I slept on the mattress for 7 days and knew that it wasn’t the right firmness for my back. Savi had called to see how the mattress was doing and I told him that I would like to come back in for an exchange. When we came back to the store, we discussed all of the options for my back and finally settled on a firmer mattress. The awesome labor day sale that weekend saved us a lot of money but Savi continued to try to cut down our costs.
I am happy to say that I have been sleeping on our new mattress for a couple days now and my back is very happy.
Sleepy’s has great customer service and they seem to really care about their clients. Savi and I talked on the phone at least 5 or 6 times before all was said and done and he was respectful and helpful every time.
Thanks Savi!

Was really surprised with the service we received here. I was fully expecting the experience to be similar to a used car dealership, but it wasn’t at all.
We ended up going through a corporate channel to get the deal we wanted, but it was all handled in-​store relatively seamlessly.