Sprint Store

WOW! The BEST customer service I have ever seen. Justin and Abel just upgraded my phone and they were AMAZING !!! Great store and great employees !!

I wanted to buy a new phone through easy pay and the store told me that I must change my plan in order to do so. They just said that this mandatory new plan would cost about the same as I pay now, without providing any other details about it. It sounded a bit weird so I went online where I had an option to buy exact same phone with exact same easy pay but without having to sign up for a new plan… Interesting! That’s why I distrust stores.

I have been a Sprint customer for over 15 years. I do find that I have to upgrade the phones regularly, but that is part of my plan. I was having a lot of trouble with the microphone on my Samsung 5 so upgraded to a Samsung 6. Cindy at the Wilson Boulevard Sprint store provided excellent customer service. She recommended that I get the 6 and carefully transferred everything from my 5. Everything. And it took quite a bit of her time. As a 66 year old woman, I remember the days of great customer service. It is available at this store. Thank you, Cindy. Actually all the employees were helping others and customers sounded happy, accept one. She is smart!

Eric Roth the store manager is a customer’s dream!!! I have said it before and I will say it again, Eric should be a part of Sprint’s customer service training and development team. Not only did he help rectify an issue I had with a previous store, when I arrived to upgrade my phone, he followed up with me to ensure the phone was working well and if I had any errors on my new phone bill. Eric was very professional and patient, especially when dealing with someone who is not up on the latest and greatest technology :-). This location is my store of choice because of Eric. I encourage you to stop by and pay this store a visit. Thanks again Eric!!!

I recently went into the Sprint Store to do some market research on my next upgrade — once we walked in, we were immediately welcomed and fully assisted by Nathaniel Davis, one of the Retail Consultants. He took his time in explaining the various options, offered no sales tactics /​gimmicks to sway us one way or the other — and was able to fully answer our questions. He was also extremely pleasant and understanding as I conducted simultaneous market research /​price checks on my iPhone! His excellent customer service and support left us with a great feeling after getting our iPhone upgrade and renewing our 2 yr contract with Sprint. I would highly recommend this store!

After going into the Apple Store 6 times and getting nowhere with the account. We went to this Sprint store and as soon as we walked in we were welcomed by Melissa and she came to our rescue.
She sat us down and in less than 5 minutes all the problems were solved and we got our iPhone 6 plus. She also sold us the wireless speaker that came with a smaller one to take to the beach and stuff (my favorite)! Originally $ 285, we got it for $ 60. I usually don’t like being sold on things but she did it in a non-​pushy professional way.
Melissa was lovely and helped us a ton!

Eric Roth, manager, makes this store. Before his arrival, I got service ranging from crappy to vaguely-​decent. Since his coming to this store, it has become my go-​to location. I call ahead to make sure Eric will be there. He is a credit to Sprint and answers all questions, large and small. I had a nasty billing problem and he spent an hour resolving it with me.

I have had the best experience with this store and ESPECIALLY with the sales associate Melissa Cockrell!!! I ordered my new iphone 6 and she mentioned it would take around 4 weeks to come in… well 2 weeks later i get a call and it was in. WOOHOO!!! I had been with VERIZON for 12 years and after fighting with them on and off I finally just gave up and made the switch. I couldnt be happier!!! I would highly suggest going to this store if you want to feel like they care about you instead of just another sale.

I loooove this store!!! They are the best. I went in with my mother and father who are getting on in age, to get them on iPhone (finally!!! after several years of trying to get them to do this)
They treated us like royalty. Nate, from the moment I called to make a reservation, was amazing. Stephane, one of the managers, was also beyond, and speaks French (amazing for my mother who instantly feels more at ease and relaxed when speaking her native tongue).
Nate spent so much time teaching Mom how to use phone and set it up, super patiently and calmly. Steph, helping with difficulties in changing such old plan, and problem solving like a champ. COULD NOT BE HAPPIER WITH EXPERIENCE THERE. Been sprint customer for over 11 years, and this and one other experience (years ago) are the best I have EVER encountered at sprint store.
Thanks guys :)

I had a completely different experience from all the other reviewers here. Last Friday I came to Sprint from the Apple Store in Clarendon where I had gone to buy the new iPhone 6. I left Apple after 30 minutes because they wouldn’t help me, as I was not considered an authorized person according to their system, even though I’ve never had a problem in the past, and they told me I wouldn’t receive more than $ 30 – 40 for my iPhone 5.
Sprint reps were super friendly and attentive, offered me $ 100 for my old phone, activated my new phone quickly, and helped me back up everything on my laptop. They waited patiently even after the store was closed to make sure everything transferred correctly. Overall, they were thorough, super personable and patient. Thanks Eric and Melissa for all your help!

I ordered a new smartphone from
on Wednesday and opted for the in-​store pickup instead of 2 – 5 business day shipping. I picked this store (over Ballston or Pentagon City) because I figured they’re all the same, right? Especially since I didn’t need any assistance other than for someone to hand over the new phone, since the rest of the transaction had already been completed online.
I showed up at my scheduled appointment time on Thursday and was surprised that the store seemed to have no idea that I was coming. I wasn’t greeted upon entering the store nor did the only sales rep on duty introduce himself. I explained that I was there for my appointment to pick up the phone I had ordered online and was told «Oh, you must be Aaron.» I later noticed that they somehow had me down on their dayplanner for an hour EARLIER. I checked my email confirmation and saw that I was there at the correct time. Despite the entirely automated system and the extra hour of time to prepare (the store was completely devoid of customers) they were completely unprepared for my arrival.
It’s okay, I don’t need a friendly salesperson to sell me on the phone. He can be introverted and aloof, anyone can do this task. I’ve already paid for my phone online, I just need him to pick the correct phone off the shelf and activate it for me. So I explained which phone I was there to pick up and after a bit of dithering and jumping from register to register, the sales rep tells me that I need to change my monthly service plan if I want the phone. I explain that that’s not the case, as I’ve had a Sprint smartphone for almost four years and that both the
system AND an online customer service rep confirmed for me the night before that my current plan supports any of Sprint’s current flagship smartphones (Galaxy S4 or S5 or the iPhone 5S).
The rep told me that that’s a mistake a lot of people make, coming in thinking they can keep their current plans when they can’t. So he told me that either I switched my plan on the spot to another plan of the same price («what difference does it make as long as it’s the same price each month?» Well, sight unseen and with no other details offered, I’m going to guess that a «new» plan that’s the same price as my old plan is going to reduce my service/​data/​rights). The retail rep then told me that if I didn’t get a hold of someone at Sprint Customer Service, he wasn’t going to do anything else because it’s a national policy. So I left the store and went home to confirm once more with Sprint’s actual Customer service that all I needed to do was pick up my phone at the retail location and that nothing needed to change with my account for me to continue my existing service.
My speculation is that that the Sprint retail sales reps don’t receive any commission for picking a phone off the shelf and handing it to a customer who’s already paid for the product they intend to purchase and that there must be some incentive for them to push accessories or downgraded monthly service plans. All he had to do was pick a box off the shelf and hand it to me.
I’m not suggesting that you switch phone companies, but even within Sprint you have other options — that don’t involve high-​pressure sales tactics from employees that are some combination of dishonest or inept. Go to the Ballston location or the Pentagon City location instead, or do what I’m doing now and that’s simply waiting for my new phone to show up in the mail.

I rarely write reviews, but my experience at this store pushed me almost to rage. The customer service was inexistent, I had to explain what I wanted at least 10 times before the employee expressed any kind of comprehension of what I was saying aloud. Then, I had to deal with one word responses for any question I had, and was extremely rude the entire time. She spent more time on her phone looking at Facebook than actually doing her work, and in the middle of us having to wait 40 minutes just to upgrade my phone, she leaves and uses the bathroom without saying anything to us. Awful service, I left not even feeling happy about the new phone I just bought.

Absolute worst customer service I’ve ever experienced. Expect whatever you’re doing to take at least an hour. It felt like I did something in another life to piss the employee off. Completely rude for no reason. I don’t understand how someone could be so bad at their job.

I was there the other day with a question about my Samsung phone. I received help right away and the employees were helpful and pleasant to work with.

This store is horrible for customer service. Please avoid. I’ve been here twice and the staff did not seem focused on providing good customer service. It’s unfortunate that not every Sprint store is setup for repairs and technical service. Even in that case, try to go to another one (Pentagon City) instead of this one.

Would have given zero stars if possible. Agree with other poster. Avoid this store. I completed the in-​store survey about my experience. The store manager did not like that I selected «Met my expectations» regarding my overall experience. He became extremely unpleasant and pressured me to change my answer to «Exceeded my expectations.» I told him that he had done a good job, but my expectations of good service were not exceeded. (I had a phone break and had to purchase a new phone. The process was relatively smooth but could have definitely been faster.) He went on and on about how this was the way his store was evaluated and said things like, «Come on, don’t you want to help me out?» It became very uncomfortable when he would not allow me to leave the store and kept pressuring me to change my answer. I told him that if he gave the survey back to me, I would change my answer but it would not be worse than my original answer. He finally let me leave. I returned a few days later to alert his supervisor and it turns out he is THE store manager. Horrible management and customer service. Please do not give them your business. I will never return as long as he is the manager.