Swatch Store

Enthusiastic staff, great selection, clean store, and free watch battery replacement. What more can you ask for? If you’re in the market for a new Swatch, come here and you won’t be disappointed!

I have visited the Swatch store a few times in the last few years. Each time, I have found the gentlemen in the store to be exceptionally helpful and friendly. I have taken my boyfirend’s Swatches in for repair and assistance and they always go above and beyond to assist and seem to be personally invested in making sure the customer is satisfied with a really great product. On my last visit, it seemed that the watch could not be repaired but each associate tried their own tricks and then when all seemed lost, they spent time searching the database to locate a replacement. None of that was requested by me and they could have just said that the watch was 11 years old and beyond repair… but they didn’t. I could not be happier with the customer service or the products I find there. Thanks guys!

I needed a nice gift for my husband because he recently turned the big
3 – 0. I decided to buy him a nice watch and since I’m not able to shell out thousands for one, I decided to give Swatch a chance and I am glad I did.
The women who were working when I was there were very polite and helpful and great with my son. I bought a watch that was $ 175+tax and the lady working gift wrapped it for me at no additional charge. I think the watches are very nice and very affordable for a mediocre watch. :)

We were @ Swatch the other day to buy a watch for my nephew who is 10. They do have cute design but am not to sure how long they will last.
But we settled on Swatch since it is almost impossible to buy a watch for kids anyplace else!
The buying experience was okay. We did not want to spend much. The watches range from $ 50-​$ 70+ in the kids range. We liked one that was $ 40 (cheapest) for the design and not for its price. But the sales person was not excited about our purchase and kinda did not care for us after that. Wow! I did not know buying a $ 40 watch instead of a $ 60 watch would solicit such a drop in enthusiasm from the sales person!

Generally speaking, I like Swatch watches. They come in some cute and unique styles. I’ve gotten compliments from strangers about some of my previously owned Swatches. However, the main reason I’m drawn to them is that I have metal allergies and Swatches are made with lots of plastic and other synthetic materials. Though they do offer some styles that use metal.
The downside to Swatches is that they aren’t made to last. If the watchband doesn’t give out, the latch and hook used to fit them to your wrist will break. Truth is, if I get a good 2 to 3 years out of one, I’m doing OK. Swatch does occasionally offer up days when you can bring in your Swatch for repair. I’m on their email list so I do hear about these days. However, they tend to be in the middle of the week during the day. Since I don’t live near a Swatch store, those are inopportune times for me.
Yet there is another upside — the styles I buy tend to cost around $ 60. For that price, if it lasts 2 to 3 years, I can live with that. All that said, if I ever find a good metal watch that won’t aggravate my allergies and will last for years to come, I would go that route.
Yes, customer service in this store can be uneven. I’ve never come across a rude clerk. Most have been friendly and helpful. However, there have been the occasional few who are indifferent.

I was recently looking for 3 specific swatch watches, one for myself and two as gifts. The Arlington store had 2 of the 3 in stock (perhaps the previous reviewer should have *ahem.called ahead), and had them bagged and boxed for me first thing the next day. I was able to pick them up on my way from Richmond to Northern Virginia and make it to my nephews party before they cut the cake!
As far as the «sizing issues»; I’m an average sized adult man and I wear my (awesome) swatch on the third hole from the case, which leaves me six more to work with.
As to why buy a swatch? Looks, value, company/​product support. At the $ 70 price point I haven’t seen any real competition.

Service is fine. Salesperson was happy to unlock several models from their cases for me to try. Atmosphere was pretty noisy, although I guess its Union Station so what can you expect?
I chose to write this review to let shoppers know that Swatch’s watchbands are much shorter than other brands. I use the fourth hole on the watch I ended up buying (a Fossil). But I could only use the last hole on the Swatch bands, and even that was pretty tight. And it left an unattractive bit of band sticking out which couldn’t be tucked into the loop. If you are buying a Swatch as a gift or online, you may find the band length a problem.

i would be courtney’s sister who was «scrambling for a last-​minute mother’s day gift» (THANKS COURT!) and i must say that the customer service at this place SUCKS. Now unlike the previous reviewer (Courtney) i have been in this store before, in fact, i still think swatches *can* be cute.
One dude there didn’t pay us any mind, the other girl took FOREVER to ring up some ring and FINALLY the another sales girl came out. I grabbed her quickly and asked if she could get me the watch in the display. She said «how are you today» (clearly annoyed I was treating her like I was a customer wanting to buy something) I answered good, asked how she was, etc etc. The price thing happened after i purchased it, the staff seemed to make a big show of the price. Really, it’s not my fault they «marked them wrong» down to the sticker on the back of the watch, for crying out loud!
The manager was lame for saying «it’s not advertised as that, it’s just marked wrong» to where i pointed out on the wall how it was priced. no apology given. just an «oh». i’ll give you 1 star and nothing more, mom’s likes her watch!

I accompanied my sister to the Swatch store in Pentagon City (she was scrambling for a last-​minute mother’s day gift) today.
I’m not surprised that this is the first review of this place – the real shocker is that Swatch is still around! I don’t know ANYONE on the planet that wears a Swatch apart from my mom, and she wears our leftovers from the ‘80s anyway. I guess they last a while, if anything.
My sister settled on a stainless steel bracelet watch for $ 60. I consider that a great price and they had a decent selection (by decent I mean varied, not cool) to boot. But they didn’t have a lot of the watches featured in the spring catalog, which was a shame because there was one emblazoned with flip flops that woulda been perfect for mom.
The staff were stand-​offish at best. When the sales attendant announced «That’ll be $ 68.32» to my sister, my sister inquired as to whether the watch was actually $ 60. The sales girl said, «Oh, it’s $ 65…sorry.» The price on the display was clearly marked $ 60, as was the price tag they applied to the watch’s warranty card and handed to my sister. Sorry?
The sales girl looks at my sister expectantly – she may as well have had her hand out – whereupon I say «You really should give it to her for the price it was marked.» She looks pissed and mumbles something like «Well I guess I can try to take it off the card and re-​ring it and all that» and I reply «Yeah, consider doing that.» The manager raises her voice at this point, loudly informing my sister the watch IS $ 65, then goes «Ohhhh» when she realizes that my sister was, in fact, not lying – no apology.
I realize mistakes happen, but the attitudes of the employees at this store were NOT endearing. True, even if they were nice as pie I’d probably never go back because Swatches are fugly, but to the sales girl all I gotta say is THIS IS WHY YOU WORK AT SWATCH.