T-Mobile

There are two Tmobile kiosks in the Fashion Centre Mall in Pentagon City. The corporate-​run kiosk is on the 2^nd floor near Kenneth Cole. The bottom line for this review is go to the corporate-​run kiosk because the service is much better and you are dealing with Tmobile, and not a third party. I’m writing this review for the third party franchise-​run Tmobile kiosk located on the 1^st floor near Godiva and Wet Seal (do not mix the kiosks up). My experience with the franchise-​run kiosk was terrible, and I’m still trying to fix the error they made with my plan. I was on the Tmobile Jump program and traded in my Samsung S5 to a Samsung S6. They ended up switching my plan to a Jump on Demand leasing plan (which I did not want and did not know my plan was changed until my bill came out). They did not give me a a receipt (my fault for trusting them, you should always leave with a receipt) at the time of the transaction. When I went back to try to correct the plan, it was very difficult. The person at the kiosk could not help with the change, it had to be the manager who could authorize it. Even though I left my name and number with the kiosk, and have called the kiosk and left my name and number on the voice mail, the manager of the franchise-​run kiosk has never got back to me to change my plan back, so I had to call Tmobile corporate and they helped straighten things out. If you’re in the Fashion Centre Mall and need to go to Tmobile, go to the corporate-​run kiosk on the 2^nd floor by Kenneth Cole. They know what they are doing and have much better customer service.

The employees at this kiosk have proven themselves multiple times to be discriminatory against Arabic and Middle Eastern customers. The employees are rude and have no problem lying to customers who don’t speak English or speak very little English.
Stay away from this place. The kiosk on the second floor of the mall (above this location) is corporately-​owned and run by T-​Mobile directly and provides significantly better service.