Tri County Monitoring and Septic Services

We had a great experience with Tri County Septic today. I called first thing in the morning and was able to get someone out same day. The tech Kyle showed up on time, and even called ahead to notify me he was on his way. He showed up prepared to address what we thought was a wiring issue on our pump. He tested it, and the pump was actually not functioning at all… just humming, but not pumping. He had supplies in his truck to replace the pump. Quoted me $ 1100 for parts and labor, but it ended up being under a thousand because we only needed one new float. Wrapped everything up in about an hour and a half. Nice people, professional, timely, and cleaned up everything too. I would totally recommend this company.

This company also goes by Bravo Enterprises. The interesting thing about this company is that it’s owned by a husband and wife team, so you would think you would get better customer service — how so wrong we were!
Tri County installed all 24 septic monitoring system in our development. Of those 24 system, more than ²⁄₃ of the homes here have had to replace parts or have experienced other septic system related issues within 2 years of living in their homes.
Unfortunately, we were one of those folks. We bought the house brand new and within less than 18 months — we had to replace the septic pump which had a warranty of 12 months from installation. The rub is that the implied warrant was null in void as when we purchased the home the warranty had already expired!
After replacing the septic pump, within hours we noticed it was odd that we could hear what seemed to be rushing water and the constant pumping of the system.
We contact Tri County who of course had a slick answer to address all of our concerns, none of which I believed. It took them 2 days to come out to address our concerns.
What was worse was the $ 900 they charged us just in part was triple of what the retail price was for the pump!
My advice is the stay clear of these people, they are thugs! It’s fitting that they are in the business their in!