Unleashed by Petco

Large and great selection of pet food, toys, etc. They place was clean, well organized, and the staff were friendly. I’d come here again.

I went in there today at 12:45 p.m. to look with my husband and I was approached by a young African American girl. She asked how I was but was rude about it. She kept staring at me as if was going to steal a dog bone. She made me feel very uncomfortable because she would not take her eyes off me. I am a 45 year old woman and this has never happened to me. I was a retail manager and trained my employees not to do that.

I purchased food once, and that was fine; this review is based on the dog wash, which I have used twice.
The first time my dog (who has gone to self-​washes since he was a puppy and he is 7 now) shook uncontrollably in the tub because he is used to standing ON the tub. Unleashed’s tubs have the dog raised up a bit on a mat of some sort that every dog does not like (obviously). When I asked the guy who was working if I could take it out, he said NO, and we pretty much left with some shampoo still in him and soaking wet.
In a bind (you know, messy dog) I called this second time and asked if I could take the mat out? Yes, no problem was the answer. Yay! Off to Unleashed we went, only to wind up with a painful back days later. I don’t know the ideal height of tubs for sure, but it has to be at least 6−8″ HIGHER than these. A guy was bathing his dog next to me and I think anyone taller than me will be heading for back surgery soon.
I kid you not, at one point during the bath I wondered if I could do it while KNEELING on the floor.
There are not a lot of options around here, unfortunately.

Employees are always friendly (greet you when you walk in), helpful (ask if you need assistance while you are browsing the aisles and make suggestions if needed), and polite (hold open the door for you if you are carrying a big bag of dog food or even ask if you need help carrying it to your car). Store is very organized and clean. My only negative comments are that they are slightly overpriced in comparison to other places in the area and their rewards program is annoying (you have to print your rewards coupon and remember to bring it in… they should have an app where you can just pull up your rewards credit! Save trees and more convenient for shoppers).

I love that this is right across the street from my apartment! I have a cat whom I brought with me from Pittsburgh, so moving him in and getting him settled was my top priority before moving any of my stuff in. I walked across the street, and as soon as I walked in, I was approached by a friendly staff member who asked what I was looking for. He quickly helped me find everything I needed so I could rush back home and get my cat situated. Everything– litter box, bowls, litter, scooper, and harness– was reasonably priced and I got a discount since I have a PALS card. Since my cat is not going anywhere, I will surely be back for future items when necessary.

We were looking for dog training within walking distance of our Crystal City apartment for our 6-​month-​old chihuahua, when I found Unleashed by Petco in Pentagon Row. We signed up Tito for a six-​week adult level 1 class with the trainer Camron. We are so pleased! Camron was great with Tito — you can tell he really loves dogs. And Tito learned so much! Camron had really great, innovative tips for me to use in Tito’s training. For example, Tito just wasn’t getting the command «down,» but Camron thought of a different way to get him to do it, and Tito was doing it like a pro the next day. Tito learned sit, down, wait, stay, leave it, and puppy push-​ups. We also worked on come and return, and Camron gave me tools to help Tito walk better on the leash. I highly recommend Camron at Unleashed by Petco!

We used the self-​wash facilities and they had everything we needed. $ 10 everyday (except Wednesdays when it’s (drumroll please…) $ 5!

Use this store primarily for bathing facilities… GREAT service. Ergonomically friendly tubs and infinite towels. Missing 5^th start only cuz water is so hot we nearly scalded our border collie. And the shampoo is quite watered down. But these are not Real Issues…
What’s important is affordable and back friendly was to clean our 3 65# dogs and we’re in and out in 30 minutes. And the guys pull us in cuz of the yummy smells coming off the treat wall.

Super convenient location for me. They carry the food that my dogs eat and charge the same price as a regular Petco. With two dogs, I buy a larger bag and the employees always offer to help carry it out to the car.

Love this store, the staff, and selection. It has everything I need, a very friendly and helpful staff.
I take my dog there a couple of times a week, she enjoys it, the staff is always very friendly and helpful, and a very nice wash area for her bath.

A high end Pet Store filled with a lot of goodies and product for you pets. It is not the large superstore that you see with Petco chains, but it still has quite a bit in it.

I forget the manager’s name, but he was awesome. He seemed to be the only one working, and was busy stocking dog food bags, but he still was quick to the register to check me out, and was very open about how they choose dog rescue groups for their donations and teaming events. He even threw in a small trial treat bag for my little pup. His awesome attitude will bring me back!

I brought my dog to Unleashed for a $ 10 DIY bath after she decided to have a field day rolling around in the dirt. I rinsed her off, lathered her up with shampoo and attempted to rinse her off again, except that the hot water had run out. The water was unbearably cold. I mentioned it to the attendant who told me she would reset the boiler and the water would be hot again in 1 – 2 minutes. First of all, a boiler usually takes 1 – 2 HOURS to heat up, NOT minutes. I was there for over 20 minutes with my poor dog completely soaped up before I had to hose her down with the icy water because there was nothing else to do. I felt awful having to do that to her. The only reason I’m giving this review 2 stars is because they fully accepted that I refused to pay but next time, I’ll bring my dog somewhere else.

As many have said, Unleashed is the boutique version of PetCo. While you should be supporting your independently owned boutique when possible, this location is convenient and probably offers a greater selection. I popped in to look for a particular Kong toy, which they did not have, though the Kong selection was decent. Helpful, friendly employees and I’d return if passing by.

Unleashed is the swanky version of petco and the location in pentagon row (metro accessible) is tres convenient. Parking can be a bit tricky in that lot depending on when you go and you can reset the meter for free 1 hour parking or pay if you know you are going to be longer than that. This location of Unleashed is not as large of a store but they have a decent selection of dog and cat goods. I ONLY come here if I need something ASAP and cannot wait for a 2 – 3 day shipment from my go to pet supply website.
Drawbacks:
I will agree with previous reviews of overzealous employees, the hellos and «can i help you?» are great but after the 3^rd time, it gets a bit excessive. This past week, I went in for a stronger Nature’s Miracle cleaner because the regular one I was using suckedddd. One of the employees (heavy set young guy who said he was one of the trainers) directed me to a nature’s miracle product he recommended and proceeded to try and sell me on training sessions, grooming, etc. Like bro, first off, pup is too young and not fully vaccinated for that yet and I did not come in here for that and while I appreciate the gesture and your need to hustle for whatever commission you get, my pup is here squirming and does not give a crap so give me the nature miracle stuff so I can go home and clean the crap said pup did on the carpet!!! I was a bit annoyed at that as my inclination was to go in, get what i needed and get out. I can see right through the fake salesman bs and it’s a bit tacky.
Oh and then MAGICALLY I want to check out and no employee is to be found to ring me and some other girl up. It was a wednesday night so not alot going on, wth?!

Wow, this place is swanky. I liked the cat area where they have a bucket where you can dig your hand into the litter. They had all sorts of healthy pet food options and I also very much liked their selection of cat toys. The selection is a little more attractive and diverse than that of the normal big pet stores. They also sell catnip plants, which I thought was unique, though I noticed some catnip plants being sold at Petsmart too the other day. Grow-​your-​own catnip must be a new «trend.»
The store appears to be brand new as it smells great and looks very put together. They had a sign out front for adoption day but we didn’t see any pets in there — might have come too early. My only problems with it were 1) overly zealous employees — we don’t need to be asked three times if we need any help or feel like we are being rushed when we walk into the store; and 2) what the bleep is the deal with the parking lot with the meters?!? I have never seen a seemingly large private lot like that where you have to feed the meter to park there, even on Saturdays! Actually, now that I think about it, we were there on a SUNDAY and still had to feed the meter. I was extremely irritated by this. I hope that is not also a new «trend.» Ugh.
Anyway, this is definitely a very nice store, just know that if you are driving here realize you will be paying a parking fee.

I love being able to bring my dog into the store with me… he loves it too! The staff is very friendly and attentive… There is a huge variety of toys, food, and accessories. As an added bonus, they have a section of the store reserved for bathing your own dog (its only $ 10!) — super clean and they provide the shampoo and conditioner.
GREAT NEW ADDITION to Pentagon Row.

Outstanding pet store, in a super convenient location! I was über excited when I saw that Petco was opening one of its Unleashed stores in Pentagon Row. They had their Grand Opening the last weekend in January, and I was finally able to check it out this past Sunday.
First, the staff is amazing. The store manager, Brian, approached me within a couple of minutes to ask if I needed any assistance, etc. Then another staff member, Nick, also came by to see if I was finding everything okay. In most stores these days, it is hard to even find a staff member to assist, let alone have one approach you first. Nick was also very nice and friendly during the checkout process. Their customer service and attention to customers is one of the best aspects of this Petco, you really get a personalized shopping experience, it’s great!
Second, the store is immaculately clean and well-​organized. I was shopping for items for my kitty, and they had so many great products that you cannot find elsewhere. The canine section looked amazing too, and there was a vast selection of fresh/​organic/​refrigerated food available for dogs, as well as a grooming station.
If you live in or are visiting the Pentagon City, area, definitely check out this Unleashed! This will be my go-​to pet store, am very much looking forward to going back!