US Airways

Once again horrible service. Can someone let them know that we are pauing customers expecting a service that we paid for; not strangers expecting favors… The staff at the ticket counter was rude and downright nasty! I don’t know why I continue to fly this airline. This is truly the last time even if I have to pay more.

Customer service was probably the worst I’ve ever experienced. Called because I had an issue checking in and was met with apathy and disinterest on top of the fact that my itinerary had been canceled without any notice given to me. Was told I’d have to either buy my ticket again or pay a $ 225 change fee to switch flights. AVOID AT ALL COSTS.

What is the deal with charging regular customers $ 75 to jump on an earlier flight when it is not full. These guys are bloodsuckers. I will choose other airlines for future travel.

Stranded at DCA. US Airways plane radio wasn’t working and they couldn’t fix it so guess what they did! Rebooted! They said they were turning the plane off for 5 minutes then restarting it to see if that fixed the problem. Isn’t rebooting what you do when you have no idea what is wrong? Really inspires confidence.
Well, it didn’t fix it so we had to deplane. 4 hours later still at DCA.

Had a flight from DC to Ft. Myers (my home) after a busy week at our corporate office in the DC area. Flight was scheduled for 8:30AM. I wake up at 5AM as my phone rings to hear a recorded message to tell me my flight has been canceled. I try calling customer service only to get another recorders call stating that my wait time would be between 1hr, 22minutes and 2 hrs. Leave my phone number and they will call back.
My traveling partner and I decide we should head to the airport as they will certainly offer some sort of other options. We get there and wait through an enormous line to finally get to the front. The agent types in the computer (my like in Meet the Parents) with total indifference and emotion to simply tell us we have been rescheduled to the next day. We then stated that we both needed to get home that day and offered several other airports we could depart from as well as travel to. If they could still not find any option, will they put us up in a hotel as we found out the reason for the cancellation was due to «crew availability».
Our agent starts looking and then disappears. During her 15 minute disappearance, a couple comes up on our right and gets booked on the last 2 seats on a later flight to Ft.Myers. Then 2 gentlemen come up on our left that were also trying to go to Ft. Myers and get booked the last 2 seats on another flight somewhere in SW Florida.
We still have not seen our helpful agent so we contact our corporate travel team and they quickly find us a flight on another airline (JetBlue) to get us to Tampa. We can certainly rent a car and travel to Ft. Myers from there. It would be a long and late day but at least we would be home.
My phone then rings from USAirways Customer Service and they attempt to find some flights that way and am told there aren’t many options but she did attempt. I then told her that I believed we found something else. We disconnected. My lovely and disengaged ticket agent then reappears only to tell us that she could book one of us on some flight and the other on a different flight. Neither one gong to Ft. Myers but to different airports. So now we need two rental cars. Just out of curiousity, we asked if we simply stayed overnight and took the flight we were scheduled for, would they put us in a hotel. She stated they would not because it was «weather related». We asked about crew availability and she said that was created because of the weather delays the day before. We told her we found another airline and asked if she would refund our bag fees. She said she could not because we paid online.
Not sure how you can put someone like this as a customer facing because I would be unemployed if I treated my customers like this.
I have told my corporate travel team that I do not wish to ever travel with any airline affiliated with USAir again.

Just took us air to Nashville and back and couldn’t be more disappointed. The departure flight left over an hour late (we had to return to the gate after taxiing) and the return flight was over ½ hour late. Unacceptable for commuter flights.
Both flights were entirely too cold. I was dressed in cold weather attire, even though both destination and home were over 90 degrees, and was freezing the entire time. Flight attendant had no options, no blankets, wouldn’t cut back on the ac in the cabin.
Won’t ever use U.S. air again. I thought I booked American, the very very small print on my confirmation said «operated by U.S. Air» and I only discovered that after waiting in the long line at the American counter just to have them deny me. Waste of a company.

Worst airline ever. Trying to get on earlier shuttle to Boston and at Gate 45 you have only 1 customer service agent to handle 40 people. TERRIBLE Service. This airline sucks the planes are so old and they lie to you … Was told it so easy to get on an earlier flight Yeah Righ been standing in line for 45 minutes this F — - Airline will never get my money again Also I handle the flights of over 500 people and dropping this airline from my company list of approved airlines. They Suck

This is the worst airline ever. I would not recommend for anyone to fly with U.S. Airways. Flights are always delayed after you board and even cancelled after sitting in the runway for 2 hours. They would NOT accommodate you for all of the inconveniences caused by their lack of service. Bottom line: they don’t deserve your business and you will NOT get a service. So, DO NOT FLY with U.S. Airways

Simply the worst Airline this people don’t know what they are doing I have never written a review before but this company deserve a 0 from my round trip it was bad both ways I just can explain how bad if u want to experience bad costumer service just flight US Airways

So I was told after waiting for 40 minutes that they didn’t know or care where my luggage was. I took the guys picture and I was surrounded and threatened with being arrested. They stole my devise and abused my rights.

Because zero is not an option. I have seldom met such impolite people who treat customers like they don’t really need or want us. Ok got it next time I will find another option.

It takes a lot for me to criticize a business because I understand that sometimes things happens. this time is a principal matter. the public needs to know because airlines do whatever they want as we continue using them. US airways is a shame of an Airlines. I’m a corporate travel. My company spent several thousands for a couple of months using them for our trips and they just lost us. The reps are robots, just repeating themselves, explaining what they can NOT do. Supervisor the same… whats the point of customer service department or a supervisor for that matter if all they are doing is reading the policies. I can read them online. Customer service is supposed to identify with the client and sympathized, even if is not possible to accommodate, at least show some compassion and try to look into alternatives or show that you are trying to find somebody that can. US AIRWAYS… Time to get Customer Experience modernized in your industry. There is plenty choices. I wish I could it give –5 stars (yes Negative).
1.- Your delay flight made me loose my connection causing me to missed a very important meeting that I prepared for weeks to host.
2.- The next flight available wasn’t until another 4 hours. Your team look remorseless and didn’t even offer lunch voucher or suggested things to do for 4 and ½ hours.
3.- The second flight was also late.
4.- Because of the original mixed up I had to stay longer than anticipated and couldn’t make the original return flight, which means I stay over a whole week. Lost the opportunity to go home. whats even funnier is that since I wasn’t home, obviously I didn’t take the flight for the next trip from home back to work. So my dilemma is that I’m still not home. to go back i can’t use the return ticket because technically it got cancel since I didn’t take the original flight in because I wasn’t home! exhausted yet? I’m.
5.- After explaining all this to a rep and letting her know that I already have several tickets for back and forth flights and that I had been a loyal customer, that all I needed was to let them know that I wasn’t able to use the flight home or back from home this week, that all I needed was to be able to go back home with the 2^nd ticket on the same day that was schedule. the answer: no — you will have to buy a one way ticket because your whole reservation will be cancelled complete because it was 2 way. ahhh the rep and her supervisor only could it repeat the policy again and again… with out any sensitivity or showing any attempt to offer options. I bought a fare at Jet Blue for less than their $ 200.00 exchange policy.

Worst customer service. Their STUPID call you back service does not work. You press 1 to say you are ready but the application refuses to recognize the response. 30 minutes wasted. What morons.

This review is for groundstaff customer service only. I am a seasoned traveler that has been all over the world with different carriers and have honestly never been treated with such disrespect by an airline.
I was returning home from Denver on ¹⁄₂₁ to connect in Philadelphia, I got to the airport to learn that my flight was delayed 1.5 hours to to mechanical issues with the plane. Fair enough these things happen but have some compassion for the people you are dealing with! It was apparent that I would miss my connection. I was ushered to a customer service agent at the Denver airport (which was a joke as there was NO service). The agent was absolutely uninterested in properly helping me get home. Snippy attitude and tried for two minutes to look for another way to get me home. I asked if he could get me on another airline and he huffed as he told me no. I had to ask him for several other re routes. This was an airline problem so why treat me like dirt? Finally he just handed me a boarding pass for the next day for my connecting flight and said get a hotel voucher when you get to Philly. I asked from where and he said ask there, I don’t know as I am in Denver, then calls the next victim to the counter!
I arrive in Philly and am asked to see the gate agent, the nightmare is about to continue. I know I have missed my connection and speak to the woman at the gate who was as caring as an executioner! She raised her voice as if it was my fault for being stuck overnight. She also had the wonderful gift of a boarding pass for the next day. She then proceeds to yell go to gate C17 and in Philly as anyone for travels through there often knows the express flights go through F gates. So I tell her my original connection was at F gates. She yells at me go to C so I ask her why? She raises her voice again and demands to see original boarding pass. I show her and she then looks up and said ok then go to the hotel.
I ask her where is the voucher, she flips around the new boarding pass and puts it 3 inches in front of my face and says here you go! As if I should have been aware of this. No compassion fro the stranded customer, dire customer service. I hadn’t finished and she was already impatient, I asked what about food voucher for dinner and breakfast as I am stuck here. She coldly says that you will not get any food voucher as we don’t serve food on your 40 minute connecting flight that you missed. I mention that if I was at home I would be eating there, both meals.
Next I am told to go to customer service counter. Again, what a joke there was NO service. The manager was another zombie without any human touch. I mention to her the food situation and that the ticket had cost $ 923 for the flight. She just rolled her eyes with false eyelashes and looked at her fake acrylic nails as she said we don’t give food vouchers unless you are in 1^st class.
Well bravo, what a way to run an airline! I have never been treated so inhumanely and without regard by any airline employee, let alone 3 in one day. I am disgusted with US Airways and if it’s possible I would never fly with you again and will definitely be telling as many people as possible about this wonderful experience. The sad thing is for now because of where I live I do not have much choice in carriers.
The most amazing thing is that once during all of this did anyone say sorry for the inconvenience, no apologies. For this airline the motto must be «The customer is always wrong, and means nothing to us, we could care less».
US Airways — They couldn’t give a damn about their customers, indifferent customer service!

It’s funny they added the self check out lines to speed things up, yet I feel like using US Airways self check out lines takes FOREVER. Here is why:
My last trip with them, we are herded to the self check out line, print our own boarding passes and need the stickers for our luggage. The guy «manning» (I use that term loosely) the self check out lines points us to the counter. Um, I’m not sure that’s where we need to go since the whole point of using the self check out line is to avoid going to the counter, but after arguing with him briefly, we do as we are told since he’s in charge. We wait 30 more minutes (thank God I’m the girl that thinks you should always be early plus a 30 or more minute window when flying bc you never know what is going to come up!) in line for the counter and the lady shakes her head at us, walks us back to where we started and grabs our stickers. Thankfully, she apologizes for the inconvenience. Even more thankfully, the TSA agent checking our tickets is super friendly, and even more more thankfully, they serve beer right across from the gate. So we calm down.
Once it’s time to board, we mosey on downstairs to grab the shuttle to the plane and there isn’t enough room, so people are stepping on people, around people, and tripping over carry on bags while 3 planes are being boarded at the same time. It’s a complete mess. IDK how the employees can handle it.
Then, once we finally take the 2 second trip out to the out to the plane, the bus has to sit on the tarmac for 30 minutes while they find us a flight crew. That’s cute. By the time everyone is overheating and feeling claustrophobic (I was two minutes away from writing «help me» on the foggy glass – seriously), the flight crew arrives and 15 minutes later they let us on the plane. We left over hour late-​with no indication to the board that we were delayed. Double cute.
At this point should I even bother describing the stewardess that basically told us she hated her job the second she started glaring at the plane going over the pre-​flight instructions? Or do you basically get the picture?
It’s crazy how night and day the interactions with US Airways employees are here vs in Huntsville. Our staff coming home (especially the stewardess who I wanted to be best friends with) were a bijillion times nicer than the people leaving DC. Oh, and we were delayed coming back too-​but at least the board reflected that.

In addition to the awful change fees and baggage fees, trying to book travel to actually use your frequent flyer miles is a nightmare. Pour yourself a stiff drink and some aspirin for your headache as you spend an hour trying to find flights you can actually book and be ready to be stuck with only awful dates/​times though other flights are empty. I’m no cartographer but somehow a flight from DCA to Florida via Dallas doesn’t seem to be quite the ideal route.
If we think it’s bad now I can only imagine after they merge with American.

My 7:30am flight was cancelled with no warning.
Got to the airport at 5:30 am and then learned I would be on the next available flight out which wasn’t until 12:45 pm.
Counter people are not friendly.
Ended up on a tiny plane that landed away from the gate, had to walk down a creaky metal rolling stairs to get off plane then get luggage off a cart before getting on a super crowded shuttle to the gate.
A mini can of Pringles was 5 $.

On the 22^nd I flew back into the US with a group of four friends. We landed in Miami and as a result of a storm our flight to DC was delayed and we missed our connection to Louisville. The American Airlines attendant was helpful and booked a flight to Lexington for the next day. It was around 9 and there were no other fights that evening to Louisville, Lexington, or Cincinnati. They did not put us up in a hotel that night as «weather is not their fault,» but did give us a sheet of paper to get a discount at a hotel.
We went to the baggage claims desk to get our bags that evening as the next day we would be flying into Lexington instead of Louisville. If we didn’t get our bags they would be sent to the wrong destination we would either have to drive an hour and a half to pick up our bags or wait for the airline to send them to our homes.
After a few short hours of rest at the hotel we took the hotel shuttle to the airport. Apparently AA and US Airways are merging. Our original flights were US Airways operated by AA. The flights that the AA attendant gave us for the next day were US Airways flights. We went to the US Airways desk to check our bags. Since we already had our tickets printed out from the night before we simply needed to check our bags in.
My friend approached the counter and began to talk to Sinidu G. Sinidu didn’t listen to my friend’s explanation, but kept talking over her and asking her how she would pay to check in the bag. Another clerk was available, so I moved over the line to talk to Cathy M. I had a similar problem with Cathy. She wasn’t interested in listening to my account, but rather kept saying, «You must pay, cash or credit card.» We asked to speak to a manager and Elisha J came out to talk to us.
Elisha originally insisted again that we must pay. Even after we explained to her that we missed our CONNECTING flight and they gave us our bags at the baggage claim desk to prevent them from going to the wrong destination. My friend, who is a bank manager, asked to speak to the person above Elisha. Finally Elisha looked at our baggage claim tickets and took a minute to actually see the situation and said that we did not need to pay and checked our bags in.
I wish that Cathy or Sinidu had listened to us initially, because by this time we were pretty upset. We had five people in our group and if we each paid a baggage fee that would have been a great deal of money to us.
Even after the fee was resolved, when the man attaching the stickers to our suitcases put them on I saw that he attached the sticker with one friend’s name to a different friend’s bag. I let him know that the sticker belonged to a different bag and he said, «If it’s the same destination, it doesn’t matter.» Actually it does matter, because we don’t live in the same house and if the baggage is lost it will be sent to the wrong residence. At this point we didn’t feel like arguing and just let it go.

Had some good experiences lately that renewed my faith. Except for the lady who works the reception desk at the club lounge that is on a constant personal call and can’t be bothered by you I have had very pleasant and on time flights for the last several months.
Oh. And the practice of the flight crew using up the overhead bin space in the first four or five rows of economy. Those seats cost extra to rent but you get screwed and have to check or swim against the current to get your bag in row 18. Poor form. I’ve even had to go back to row 9 to stow a bag when I was in FIRST class. No class by some if the greedy stews.
Hopefully they will replace the cell phone lady with an employee who cares and coach the crew to respect the passengers paying more to ride up front and earn their fifth star.

How many ways can this airline gouge you and then under deliver?
I’ve been flying them up and down the east coast for decades. Short flights are one thing. Long hauls to Las Vegas? Ow. Tight seats, cramped. I’m only 5’6″ and a buck fifty. I’m wedged in like a Barbie doll in a dog’ mouth.
Try $ 1100 round trip for middle seats, filthy planes, surly attendants, inedible crap in a box that’s between $ 8 and $ 13.
But it gets worse. Do you want a less horrid seat? That’s $ 69 to $ 99 more — even a middle seat. Do you want to board early? That’s another $ 26.
Bag fee? $ 25. Self check your bag outside? Another $ 2.
I’ll stick to Delta after this. What a nightmare.