USMD Hospital At Arlington

My wife had some procedures done here and they were wonderful. The hospital is clean, modern, and bright. The nursing staff is great! The check-​in and registration staff were friendly and warm. Overall, we are very impressed with this hospital. They even called several times after to checkup on her!

Got stuck with a huge ER bill because the physician who saw me does not accept BCBS and I was billed out of network. I specifically asked before I was checked in if USMD was in network with Blue Cross and was told by the lady they were. Now they are telling me that the ER physician bills separately and that he was out of network while the actual hospital is in network. They should make you aware of their practices. Why is a hospital in network yet contract out of network and then don’t even clarify that when you specifically ask before checking in that the place you’re going to is in network? The whole purpose of asking is so that you don’t get an outrageous bill like I’m now stuck with.

If you have an emergency, do NOT go here. I came in with a spider bite that was obviously not minor and they couldn’t even tell me what it was. All the doctor did was prescribe me steroids and antibiotics — something my family doctor could’ve done. Then, he proceeded to tell me to come back if it gets worse. Um I don’t need to add on to my ridiculous bill. He didn’t mention anything about using an ice pack or warm compression, didn’t let me know of any potential warning signs, or offer any other type of advice. You’re better off going on to WebMD or any other hospital on Arlington or Mansfield.
Side note: 2 years ago, my mom went in for gastro problems and they told her she had a hernia and recommended surgery. This would’ve cost her tens of thousands of dollars. A couple of weeks ago, she went to a gastro specialist and turns out it was just a minor infection that medicine took care of right away.
This wasn’t my first time at this hospital but it will definitely be my last time.

NEVER NEVER!!! Go to this called hospital the emergency room, I took my sister in law about a year ago, I was not impressed! ! This pass Monday I took my wife there after they diagnosed her with a intestine infeccion they send her home with the wrong antibiotics, my wife continue having the same problem all night and the following day we try calling the dr to please change her antibiotic and up until today Wednesday! !! Nothing and the only thing they could do for her was to go back? To the ER and start the process again? I never heard of this nonsense recommendations !! So I had to take her to Arlington Memorial ER waited another four hrs before she was seeing and immediately the give her intravenous antibiotics! ! Why can this TOUCHSTONE dr did that for her? My wife was released feeling beter and not dehydrated !! I don’t recommend USMD Hospital to no one! ! My wife is a Senior person and did not deserve to go trough this suffering just because this one a be dr doesn’t know how to be a good dr !!

Their emergency room services were great. We were seen in a short time and the doctor was very nice to us.

Went into the ER because I cut the end of my finger off. Bleeding all over, couldnt get it to stop. The made me sign in with my bad hand then sit bleeding in the waiting room for 1 hour, brought back vitals taken given some gauze and told to go back to waiting room. Waited another 1.5 hours to go back. Both times I went back 4– people standing around the nurses station BSing. 15 min later Doc came in and spent 5 min looking at it, 10 min later nurse came in wrapped it and sent me home. Had to go to my doc next day cause it was still bleeding. Staff was nice but 2.5 hours to see an active bleeding case??? No one else came in that went before me, including Ambulance entrance, And no real fix, I could have, in fact did what they did,

I have been here twice for simple surgery and the staff has been wonderful each time.
Took my husband tithe ER and he was seen quickly and each of the staff with whom we interacted was kind and courteous.

The doctors were great! The nursing staff and PA are terrible. After surgery I woke up very uncomfortable and felt unwanted. Sent to my room later and that’s when the nightmare really began. I was in so much pain and the nurses said they gave me all the pain meds possible. Then a nurse says, «oh the drip line is OFF» I cried so much until the pain meds kicked in then fell, asleep. Next day the morning nurse put dressing over my dirty dressing and said that is normal. I’m now at this point scared. They walk me to restroom and set my catheter on the trash can!!! I can go on and on. I asked for some hydrocodone and was told no because it would constipate me. Oh my goodness really I hadn’t eaten in days and I was in soooooooooooo much pain. I had invasive surgery and this was my fourth surgery so yes my body was exhausted and in pain.

horrible service went in yesterday with viral pneumonia. had already been diagnosed by another hospital on the fourth of July. But the antibiotics they gave me didn’t kick it. So I tried USMD figured they where close to my home. They made me wait for six hours to tell me the same diagnosis that the first hospital said. Even did the the chest xray mind you I gave them all the paperwork from the previous hospital. The doctor seemed too busy playing grab butt and gabbing then he was worried about the needs of his patients!! Then to make matters worse prescribes me some $ 100.00 cough pills and no antibiotics even with me having insurance. I now am doing a little better cause I went to a better hospital. This place is a bad joke for medical care. I even seen a little boy about 7 that came in there that fell at a pool and knocked his eye into its socket cause he broke the socket. I offered for them to give him my place in line the child was bleeding bad and in alot of pain they said no. He and his father was still waiting in the lobby when I left!

What an incredible facility filled with caring individuals! This was my first visit to USMD for a «day procedure» and I was very impressed with the whole process from check-​in through dismissal. Check-​in went flawlessly and was very efficient. Then time I’m waited to be called for my procedure was minimal and easily passed since the hospital offers free WiFi. Thank you USMD for a wonderful experience.

While the doctors are nice and know their work, the support staff can dims the sun. Every time I call, it feels like I am begging from them and causing them trouble. Every time I am there, the staff, from the receptionist to the nurses and the medical assistants are rude, cold, and act as if they are doing you a great favor. They don’t even smile or show care. Try to schedule an appointment and the receptionist on the phone will you give you a run for your money. At some point, I just gave up and hang up.
I was really sick and they told me the only appointment that they could give me is three weeks away! For Christ’s sake! I ended up going to a care now center to get immediate attention. If you want to be seen sooner see the PA. That is what the woman on the phone service kept saying. I have seen that PA twice and my problem never went away.
I had to cut loose and go get a doctor in private practice, the hospital and the corporate keeps getting bigger, and the attitude of the employees from the admin to the medical support staff keeps getting worse and worse! Their attitude is not much better than that of JPS staff, the only difference is that you are paying big bucks for your humiliation here.
Great disappointment

This place has the worst hospital staff theu are rude and lazy all they do is chit chat no work. My 2year old son was sick and needed to be seen ASAP all they did was take us into a room leave us there for 1hr the nurse came by shut the door completley forgot about us sitting there for 2 more hrs. IT WAS B. S they said mondays are the worst days to come we r really busy. BUSY my ass there was no one in the rooms near by us they were all empty. Waiting room empty. Parking lot EMPTY I will never cone back to this E. R if I could give this 0 stars I would.!! Sooo furious

My dad had surgery here. The attention from the doctors and the nurses is unbeatable. The food is awesome. Beef broth, jello, ice tea with ice chips. What can I say… the food is really not that great, but what it lacks it makes up in the attention you get from everyone, from the doctors to the nurses. If I ever need surgery this is where I will have it.

OK– I’m a little bias– i have worked here since the place opened– and I love this hospital! Even if I quit tomorrow I would still recommend this facility to everyone.
They have the 4^th best Cancer program in the Nation!
They are the only hospital in North Texas with 4 Da Vinci Robots under one roof– and they have done more robotic surgeries than any other hospital in DFW.
They Press Ganey patient satisfaction scores stay in the high 90’s and they were the only hospital in DFW to receive an «A» patient safety rating from the Leapfrog Group.
If you need surgery or any type a cancer care– this is the best place!