USPS

I am so annoyed. I had a question regarding a return slip for an item I bought on eBay. The woman at the counter wouldn’t even let me finish my sentence before she told me to move out of the line. I already waited in line! She was so dismissive and didn’t even listen to what I had to say. I know she would not want someone treating her the way that she treated me.

If I could have FED EX deliver my mail, then I would choose the over the USPS. How many times do I have to redeliver mail that does not belong to me. Do they even read the address at the sorting station? If so, READ the whole address and not sort it solely on the house number. If I am getting someone else’s mail, then I am pretty sure that mine is probably elsewhere. I have personally gone in and reported this issue, and it continues to happen more than once a week. I am just thankful that I can check my utility bills online or else I would probably be late on many bills. Is it too much to ask that I actually get my mail? Rest assured though… they always deliver enough junk mail to the right address.

Can you please deliver my Bernie Sanders mug that you’ve been holding since Monday? It’s now Thursday. Thank you.
Estimated Delivery:
Tuesday, 03/​08/​2016
Last Location:
Arlington, VA, United States, Wednesday, 03/​09/​2016
Left At:
United States Postal Service

Worst sort facility EVER. If you are reading this review, I am sorry to inform you your parcel is in the USPS limbo. How does this one facility «lose» so many packages? Why are there are so many mistakes consistently made without being corrected? If you are extremely lucky, you will receive your package weeks overdue, but only if you are lucky. If you ask to speak to a manager, good luck. They hear from so many customer complaints that sometimes they don’t even want to come out and talk. I personally called about a package that was tracked and delivered to this facility on Glebe. Please note, the package should have been delivered to me 3 days before I called. After talking to someone on the phone, I was informed they found it and will hold it for me up front. Upon arrival, to the USPS building in less than 10 min, I was informed there is no package and that they can’t find it. This is when I noticed, there was a line to talk to the manager. Again, Worst sort facility EVER!
My package was reordered from the NFL shop and now I have 2 of the same items delivered on the same day. The new item was put on expres delivery.

One thing that remains consistent as the lack of quality customer service. This place I frequent pretty often since I make to sell jewelry and I have to send it off to buyers. The people here tend to be pretty incompetent one particular man that I always run into comes to mind more often than the others. Why he still exists at this post office is very questionable to me.
Generally it is not that busy. I can get in and get out within 10 minutes tops on most days when they’ve got their stuff together… it could be less time if they weren’t piddling along… and this is 10 minutes with me being the only one they’re serving.
Best rec is to use the 24 hour kiosk when possible.

You’d be hard pressed to find post office more poorly managed than this location. They lose packages and misdeliver mail routinely, will scan a package as «delivered» only to have it show up days later and have trouble finding anything you have held at the office for pick up. The employees are always curt and on the brink of exacerbation, so it doesn’t take much for them to lose their patience and there’s always a wait even if there are only two or three customers inside. The worst though is recently I needed to buy a single stamp with an appropriate design for a sympathy card and all they could offer me was a Paul Newman, Elvis Presley, Ingrid Bergman or «1963 March on Washington» civil rights stamp. They insisted they couldn’t even sell me a single flag Forever Stamp without selling me a whole book. What post office is incapable of selling you a stamp?

Two times in a row my packages have gone missing and this one was so important I needed it today. USPS screwed me over by losing it. And how is tracking not updates for two days?

Sercices were really fast. Came to this place and shipped seceral items all fast and effeicent

I f****** hate this place. First, I am not salaried, so taking time off work just to catch them during business hours is pretty much a no go for me. I also live kinda far, but this is the closest office to me. Here are a few things I find completely annoying about this location:
–They keep the lobby open 24 hours. Great. But when I have to ship a large box and try to drop it off after work, they lock the larger package drop! What is the point of keeping the lobby open? So you can buy postage (give them your money) but sorry, they can’t actually mail that package for you… Seriously, whyyy?!
–Ok, I really need to ship the item. So I get out of work a little early (but it’s really really inconvenient so I can’t do it often) the next day so I can get there 30 minutes before they close… but they are closed already. Yup, they close, apparently, whenever they feel like it! And this has happened to me on more than one occasion. Again, whyyyy?!
–Today was really annoying. I was trying to pick up a package from the GoPost, but their touch screen is so bad. I know my pin backwards and forwards but it kept entering in the wrong numbers, numbers I wasn’t even touching. Then it locked me out. I had to just go to the website and change it. My phone was dead. Ok, I have my charger, let me just go inside and use one of their outlets. They have three and they all were mysteriously not working. Ughhh. I turn my engine on and plug my charger into the USB port in my cigarette lighter, but I barely have any gas left from having to drive alllll the way down there… you see where I’m going with this?
–USPS is the cheapest option (ha, you get what you pay for, apparently). I ship things fairly often, and need priority boxes. They are hardly ever stocked. I always take a bunch when I see that they are though. I think other people have the same idea, which is why they are never stocked. Seriously, how hard is it to stock a basic item like boxes?! And if you want a priority bubble mailer… forget it. They just don’t exist here.
–They NEVER scan the tracking. My buyers never know when they will get their item. It’s just aggravating. What is the point of this feature if it’s never used?!
I really hate this location the most, but I generally think that USPS as a whole needs an overhaul. They have such a shitty change of address process, it’s such a long wheel of death I had to go through: they need a credit card to process the online application. My new billing address was causing an error, there was no way for them to fix it apparently. Ugh, fine. But I can’t print out the form, no printer, can’t go to the library because I can’t give them mail with current address. I don’t have another card, so I used my roommate’s (same billing address, obviously) and had the same error. I didn’t want to bug anyone else about using their card, so that was a no go.
So no printing the form, can’t use online form and they don’t have the forms at their offices to pick up (super convenient! /​s). I can’t take time off work anyway now because I already have done so too many times to mail packages. I asked them to mail me the form, but I hadn’t heard a response in weeks and by that time I was missing my mail for a total of about a month already. I had to ask my roommate to print a form at his work. I’ve mailed the form and it’s been weeks and still no effing mail!!! Emailed customer service (or whatever constitutes as such) and still nothing! Hey, USPS! Get your SHIT TOGETHER!

In and out without any issues. This is the only USPS that I’ve found to be so quick to get through lines. Free, easy, and accessible parking lot. Numerous service provided at this location. Very convenient.

Nope. Go somewhere else.
I had to return something with a prepaid shipping label but I needed to tape up the box and tape the label to it. I noticed at the table next to the line that there was a roll of tape that said «Priority Mail» next to it and figured it was okay just to use as tape. When I got up to the register the cashier made me remove the tape and then when I asked if they had plain, blank tape he pointed to the rolls of tape that I needed to buy for $ 4/​roll. How about no? I didn’t need an entire roll of tape I just needed enough to tape my box shut. Then when I asked if they could just tape it up for me he declined and said they are simply a mailing service (UPS tapes up my returns for me all the time without any problem). At that point I was frustrated and embarrassed as a line was starting to form around me so I said I would just come back another day.
The service is not swift whatsoever. I think they may all be half asleep.
No wonder there is a line even at 2pm on a Thursday afternoon…
Just go to UPS. I give up on USPS even with their efforts to make it better.

This is an aggregation of all my visits to this post office. My most recent visit was the best. I was hoping to buy some 2015 Cherry Blossom stamps. Even though it was during the lunch hour, the woman behind the desk was very patient with me and willing to search for stamps in adjoining workstations. I left with two pages of cherry blossom stamps and one page of waterlilly stamps.
I have had more negative experiences in the past where the employees have been rude but this visit was pleasant.

These people are IDIOTS!!! Two packages lost on the same day — they claimed to have DELIVERED them to me– no they did not! I came in with the tracking numbers — the Clerk said he would call me back– well someone did– leaving gibberish on my answering machine — when I called back the number I got a fax machine. So I called the REAL number the next day and the lady said he would be back in 30 minutes,. I called back in 30 minutes and the (other) lady who is loud rude and grabs people’s hands and arms loudly said «OH He’s GONE for the day!» This is not the first time they have Screwed up – were they raised in a barn? What IDIOTS!!!

I’m currently waiting on 3 packages that have claimed to be delivered! The mail carrier prescans items as delivered (is that even legal?). Sometimes they’re at the post office. Most times they’re not and no one can help. They always give you the supervisor’s number but that person can NEVER come to the phone. Over the past 3 – 4 years, I’ve lost at least $ 1k of items in the mail that claim to have been delivered. The carrier also leaves delivery slips all the time, never knocks on the door and I work from home so I’m always here. Especially when I know a package is on the way. I’ve actually been sitting near the door when the slip came through the door, no knocking… Nothing! I don’t think it’s fair that I’ll probably have to get a po box in order to get my mail. This place doesn’t deserve 1 star.

I reviewed this post office a year and a half ago. At that time I gave it 2 stars. I didn’t think it could get any worse. I was wrong.
The problem here is THE STAFF. The SAME GUY who I didn’t name in my last review still works there and is still horrible. NO customer service skills whatsoever. Rude, rude, rude to almost every single customer. How he still has a job is beyond me… (If you ever go in this post office you will know exactly who I mean — no name even NEEDED!)
Today he wandered off into the back, as he often does, and the «supervisor» woman yelled for him over the PA when the line got too long. He sauntered back. That’s when she said, as I stood right there listening next to them, «If you leave the counter again I am going to yell so loud my head will pop». Ummm — hello –customers are here LISTENING.
Dirty environment. Rude staff. Slower than molasses. The only thing I can think of that is good about this place is the automated mailing machine. And the reason that thing is so good is cuz you don’t have to deal with any of the staff to use it! That machine is what is getting my single star here — not the employees. I hate having to mail international things cuz you cannot do those on the machine. If they figure out a way to do that and I never have to talk with the rude staff of this post office again, I will give this location a much higher review. :)

This is literally the worst USPS I have ever been to. They *lost* a package that my mom paid to ship priority. The package was very important for my upcoming wedding. Nobody seems to know where it is. My family is distraught. I am now encouraging anybody who has to send me anything to not use USPS, simply because my local branch is so horrible. I lived in multiple locations, including in the heart of Baltimore city, and I’ve never had a problem until now. This place routinely delivers my packages late, and I’ve even had problems getting them to pick up mail that I need to send out– I’ve been late on check payments because the mail carrier has neglected to do his job and pick up the letters. I now go out of my way to send time-​sensitive mail at another location.

It is like a death sentence for my packages when I see that they have been tendered to this post office for local delivery. Your mail carrier is someone you should be able to trust to get things where they are needed to be and are expected. I’ve had several occasions now where packages have ended up delayed or lost because they were transferred to this office for final delivery. This has NEVER happened to me before anywhere else I’ve lived.
A post carrier should NOT be able to scan something as delivered if it hasn’t! In what other service area is that acceptable: to say you did something, when you haven’t done it? It’s a special kind of hell waiting for packages to be delivered and it’s only salt on my wounds when the tracking says my item was delivered but not a box or slip to be seen anywhere. Isolated incidents are acceptable, but it seems to be a recurring issues for the carriers that deliver out of this office. Senders beware!
If I had a choice, I would never depend on this office for anything remotely important to be delivered or received. I’ve tried calling to endless rings, hang-​ups, and busy tones. An in-​person visit yields a runaround with no accountability.

Large USPS with lots of different services offered here. They have a machine where you can mail out letters and weight packages without waiting in line. They also sell all sorts of mailing stuff. They also have lockers which I assume is for people who need to pick up items and get things shipped to the lockers instead of their houses.
The place is usually popular haha, long lines sometimes (unless during very odd times). Lots of parking in the lot and easy to get to. Friendly staff always there to help with what you need.

My experience at the post office on Glebe (close to Columbia Pike) was good. There’s one way in and out with plenty of parking available that day. When I first walked in I noticed the short line at the self service kiosk and the long line at the in-​person counter. Before I could wait in the long line a Post Office worker asked if I was mailing domestic or international and method of payment. After mentioning the location and payment method he recommended I use the self service machine.
The self service kiosk line had only two people. Average time per person was 3 to 5 minutes. I must of spent 5 minutes at the self kiosk since I had package. Overall not a complicated UI process. I actually think there should be two self kiosks in each post office; however, not at the expense of our hard working USPS workers!

This post office is bigger than so many I’ve seen recently. I went in on a Friday afternoon and for the first time in my life I didn’t have to wait in line! Can you believe this?
However, my brother and I wanted a selective service form, but they didn’t have any :(Plus the older man behind the counter freaked me out. «They’re going to send you far away, and you’re going to get killed» Well thank you very much!