Century 21 Sierra Properties

My husband and I decided to drive up to the Arnold area to look for a cabin as a vacation home. I had no agent so I just went online and requested an agent on the website where I saw a cabin I liked. I was contacted by Jamie and Tanette, the Yarnell-​Porras team of Century 21. We live in San Jose, so we depended on email, texting and phone as our means of communication until we could drive up to see some listings. Both of these professionals were very responsive to all our questions. I made a list of homes I wanted to see, and they went a step further and included a few more, knowing exactly what we had in mind. They also took the time to drive us around the area, showing us lakes, hiking trails, and giving us other adventurous and dining tips! They had so much information about the area, as they both grew up there. We drove up on a Tuesday, went back to one of the cabins we liked on Wednesday. They both sat in the cabin with us and talked with us about it for over an hour, making sure we were making the right decision. We made an offer that afternoon. Jamie and Tanette were excellent negotiators and I can honestly say without their help and skill we wouldn’t have our dream cabin today! We closed in 7 days on January 31! After the closing, they are still contacting us, seeing how things are going, asking if we had any questions, etc. They’ve provided us with lots of details that someone from the city wouldn’t know about living in the country. From septic tank use, to cleaning up pine needles. We feel like they are there for us, after the sale. Thank you both so much!!!

21 SIERRA PROPERTY THE WORST
Last New Years Eve we rented a home for a 3 day weekend. We had 2 adults with disabilities, which we advised 21 Sierra Properties. Our rental had an elevator and a hot tub. The elevator worked for 2 hours. We contacted 21 Sierra and they could not send anyone out till the next day. After waiting 2 hours for a late arrival, the repair person told us they just were out here last week to repair and this time they were unable to repair the elevator.
Without an elevator we could not leave to go to the snow & leave our mothers at home. We also had to pay $ 75 to use the hot tub. The $ 75 was to cover cleaning & chemicals for the hot tub. The hot tub was not clean and did not have chemicals. The water was stagnant and full of bubbles & scum.
The response to our dissatisfaction with the condition of the 6 bedroom rental was, we are sorry for the condition of the rental, but we can’t do anything about it.
We had to carry our mothers down all the stairs and could /​would not use the hot tub in that condition. 21 Sierra would not even refund the $ 75 we paid for a clean hot tub usage.
The worst rental company we ever used for a vacation and we would never use them or recommend them to anyone. We have however, told everyone we know of the unprofessional manner this vacation rental company is run.

Century 21 Sierra Properties understands customer service! We reserved a vacation cabin for the holidays and as it turns out — we had to cancel the reservation. I was so thrilled, delighted and impressed when they cheerfully refunded my entire amount — including the non refundable $ 150 application deposit! «we hope you use us in the future Mr. Martin!» AWESOME! I am going to do business with C21SP for many years to come and I am going to tell all of my friends, families and greater than 400 Linked-​In contacts to do the same!

I am updating my previous review of JoAnne after working with her consistently for 13 months. She kept me updated, answered my endless questions, and remained patient, calm and committed through it all. That is why she is a top producer in the top office in Arnold.
To be certain– she was not motivated by money (as my property was in the entry price point) but she treated me like my business was worth millions. She actually did all of my appointment and inspections scheduling (which required a lot of back/​forth) and physically walked through the home inspection with me.
When it was all said/​done she actually purchased a home warrenty for me on top of it all! Really? That’s like having a cherry on top of my cherry.
She is truly as good as it gets! I could not have been luckier to work with her. If I ever have any future real estate transactions in the area– I won’t have to look any further.