Precision Vision Optometry

Came here to check out some frames the front office was friendly but didn’t get a warm feeling. Just felt like another customer. They did a good job of showing me frames, felt their prices were a little high for frames and services.

Very disappointed and annoyed at the experience I received at this place.
I called to make an appointment today and after asking for my insurance information, the young lady I spoke with asked when I wanted to come in. I said, well — is there any appointments available today? She checks and says 5:30 is open. So I happily book that appointment and hung up. 20 minutes later, I get a call back from the same person saying that one of the other workers double booked 5:30, and asked if I can come in at 4:30 instead. At this point, I’m thinking… Ok? Sure? Having a Saturday appointment really works for me because it’s my only day off. So, whatever.
I get there at 4:15 — I check in and the young lady at the front desk tells me that the doctor will be right with me. I wait… and 10 minutes later, she calls my name and tells me to approach her desk. She then tells me that there must have been a misunderstanding because the doctor that works with my insurance isn’t in on weekends. THEN she nonchalantly says «Can we reschedule?»
WHAT. A. WASTE. OF. TIME.
WHOEVER WORKS AT THEIR FRONT DESK NEEDS TO BE RETRAINED!!!
Double-​booking an appointment is an annoyance, but I can forgive that as I was called right back. But at what point were they going to tell me that my doctor wasn’t even in today? I was on the phone with them on two occasions. On the first call, the person I spoke with asked all the right questions about my insurance. Shouldn’t that automatically ring a bell? What a stupid mistake and an absolute inconvenience.
I’m completely turned off and will never come back to this place again…

Awesome doc and staff. $ 40 contacts eye check. Friendly. Located in plaza with 99 ranch and daiso store. The Doctor was great, and very extensive in helping me understand my case.
Easy to work with and get in contact with if you order contacts online, and need verification. Probably cheapest optometry around the area. Friendly staff.
Plenty of parking. In a shopping center, so its great to come here and get a bunch of chores done at once. Wish they had a location opened in Hollywood area.

I went to this store again today. I saw the positive reviews and I was hoping they could help me find new reading glasses. I really wanted to like this place!!! I was really hoping they improved their customer service. Unfortunately, the SERVICE is still HORRIBLE. Now, I just wonder… how many times do I need to step in the same river… no more.

I had an awesome experience here.
I got referred here by my coworker because i now have a new insurance carrier and they were under the network. I got an appt. on a Sunday, if you can believe that, and it went great. I filled out paperwork got my examine, which btw was very clean and organized, and then picked out my glasses. Thankfully the girl thay was there, forgot her name, was so patient with me. I took 30 to 45 min to pick out a frame and she did most of the picking. She knew what fit the face and what didnt. She ws very kind and helpful and when another customer asked for help and she was able to multi task efficiently. Now when the bill came she was able to explain how the insurance worked and what was covered. I was extremely happy with the service. Will go back again.

These guys are shady. I had lasik recently and did not need an eye exam, just sunglasses. I have frame benefits I can use this year and came here inquiring if I can use them. I told them my situation and they told me I had to first get an eye exam then order prescription lenses for my perfect ²⁰⁄₂₀ vision and only then could I use my frame benefits on sunglasses. Not only did they try to get me to spend more money on copays and milk my insurance, they also placed a hold on my insurance benefits. I had to go through the hassle calling my insurer and get the hold cleared.

Super nice people here! I’ve never had a complaint and I’ve been using this place for about 8 years now.

I think this is one of the most trusted optometry I’ve been to. Nice workers, owned by a Chinese/​Taiwanese owner, so the staff speaks English and Chinese. My doctor is really nice, Joyce, I think. They don’t try to over charge you at all, they try to help you save money especially on exams and contact lenses. Only prescribe the things you need, I had dry eyes and so she would give me temporary ones to use and explain everything to me very clearly. Shes really patient and professional when giving eye exams. Her assistances are pretty nice too. They have good glasses brands like Tiffany, Chanel, Cartier, and Prada.
One thing they should probably know, its kinda bad to let an employee complain about another employee while theres a customer waiting. Especially if the customer could understand everything she is saying, just not that professional. But overall, I would recommend this place to my friends.

I have been a loyal customer for years, I even continued going there after I moved to corona. I am VERY disappointed in them, I walked in after being stuck in traffic for well over an hour and was 10 minutes late so I missed the walk in deadline (effin traffic!!) and you would think these people would have a heart and say, ok I’ll take you in. Nope! Even after stressing the fact that I have been a customer for YEARS and the fact that I drove from so far! I think its safe to say these people can give two «» about their customers. I walked into another optometrist also in Cerritos and sure enough, they took me in without a problem. My advice to this location? If you dont care about your customers, at least learn to act like you give a ««!

Let me start off by saying that I have been a frequent customer in the past few years despite the fact that precision vision is out of my network coverage. This is one of the very few locations that carry channel glasses, hence, I keep coming back. I do like that they can adjust your glasses anytime, if it’s too big. However, I recently came here for a contact lenses eye exam, and fitting. The optometrist was nice, but at the same time I was not offered a contact lens case for the two contacts I tried on until later when I asked where am I going to put my lenses? Last year, it was $ 40 for the fitting but $ 60 this year and I was quoted for $ 40 on the phone prior to my appointment. At the end on my appointment, I asked the front desk staff for a copy of my prescription, the front desk girl, pretty much told me that they match 1−800− contact lenses price. First off lady, I’ll decide what i’ll do with my prescription, I am not obligated to buy lenses from here. Then, she preceded to tell me that I can’t get a copy of my prescription until after a week trial, then they will finalize my prescription with the trial pairs. And if, I didn’t like the trial pair, then I would have to come back for another evaluation for a different brand of contacts. Why would I need another prescription for a different brand of contacts? Say what? Note: I was not informed of this procedure and told her that this wasn’t the case last year, (she looks up my eye exam from last year). I tell them that I do not want to come back for another evaluation and want my prescription finalized for freshlook colors and not the trial pair brand. It was not until another front desk member agrees to email my prescription.
Edit: The manager of precision vision contacted me and seemed genuinely concern and apologized on behalf of his staff. He offered to remedy the situation, but I refused, I just asked him to inform future patients on the procedure on finalizing prescriptions for the contact lenses fitting. Thank you for remedying this situation!

Came here for a follow-​up and referred my family to come here as well. The service is very friendly and open to walk ins if time is available.
The eye exam you get here is very extensive and informative. The exam is quick and soon after you are seated with an optometrist. The vision exam continues and you wear that crazy magnification fave mask.
The frame selection here is crazy huge! They have all the major brands and even more affordable generics. They have every single type of glass configuration and additional add on available to order. I placed my order and recieved my glasses within 8 days.
Location has plenty of parking available although I will warn that the plaza is always busy. The plaza is filled with Asian stores and a huge marketplace. Feel free to roam around and buy some snacks.

Eh. Took my kids and myself. Wasn’t impressed with the front desk staff. I had to greet them (all four of them) first. The doctor was nice enough, but really didn’t know how to interact with my kids. There wasn’t much of a selection of glasses and again, the staff made me feel like I was taking up their time. I felt very rushed.

I’ll be honest, when I read the reviews I was skeptical about everyone giving 5 stars. But after going there I can see exactly why. It’s really clean, there’s a HUGE selection of frames for men and women, and some children ones too.
The staff was very friendly and helpful.
Make an appointment! They’re booked out a couple weeks in advance.
Would definitely recommend to a friend.

Called to schedule and appointment for an eye exam to update my prescription. I only needed to reorder contact lenses. They verified my insurance (VSP) and informed me that my copay for an eye exam would be $ 10 and contact lens fitting would be $ 45. This was no surprise to me as it was what I was usually charged.
Came in 10 minutes early, checked-​in with no other patients waiting. Waited for 30 minutes to finally be seen. Wasn’t a big deal for me.
Did the standard tests prior to seeing the doc. then, waited for the doc to see me. Completed the eye exam & she told me that my acuity wasn’t 100% due to dry eyes. Then proceeded to give me a prescription for antibiotic eyedrops after telling me that I didn’t have an infection (what??).
They then told me that I had to come back NEXT week when my eyes weren’t as dry so that they could update my vision prescription. They then tried to bill me $ 50 for a office visit (what??) because I didn’t have MEDICAL insurance on-​hand. I told them that they verified my insurance prior to coming in & told me that it would only be $ 10. this is when they told me that the doc performed an office visit (whatt?!?). I even told them that I would call in my medical insurance information to cover the cost. All they said was «you need to pay now». I told them I did not agree to an ‘office visit’ and that my vision insurance covers the eye exam I came in for.
I requested to know what condition I was being treated for that required antibiotic eye drops. Office aid said ‘dry eyes’ (what?!?). Thus I refused to pay & all they said was that I would have to go to my primary care physician to treat my ‘dry eyes’ before coming in for an eye exam.
Been coming here for 10 yrs now & all I can say is something has definitely changed about this place. It’s about time to find a new optometrist because the quality of care and customer service has his an all time low. (Except for the optician that was performing the tests prior to the exam).

I LOVE this place. I have been going for several years once a year for a check up and new pair of glasses.
They have a HUGE selection at reasonable prices, they will help you choose if you want but are not pushy about it, just very helpful.
Every doctor that gave me an eye exam was extremely helpful, friendly and very knowledgeable!
My last pair of glasses (pretty raybans I didn’t see anywhere else) were ready within about 4 days!
None of the other places around the area remotely compare to this place. Great atmosphere, friendly knowledgeable staff and quick service. What more could you ask for? I will always come here for my eye glasses!

been going here for the past three years. The doctors are super professional, friendly, and informative. Take advantage of the Unilocal deal since their contact exams usually start at $ 75.

I have been coming here for approximately 6 years maybe more. I have always loved the service and amazing selection of frames. This year I tried my friends office because she insured me I would get great frames at an affordable cost.
Huge mistake. The other office had a limited display of frames and I was not impressed. I don’t mind paying for my glasses because I’m the one wearing them and I want to look great.
I love my new glasses. Thank you Precision Vision, I will never cheat on you with another optometry office again!
I am very satisfied with this office and my glasses!

I went here for my yearly eye exam. I chose Precision Vision for their good reviews.
For my appointment, first an assistant used these machines to do various eye tests, and then I saw the optometrist, I think his name was Dr. Chen. He was really friendly and patient, especially since I like to ask a lot of questions. They had a machine that took a photo of the back of my eyeball, and I asked him if I could see the photo, and he showed me! It was really awesome to see the back of my own eye and he explained what various things were in the photo. He also went over with me how to prevent various eye diseases.
After I got my prescription, I was led to an assistant, who shyly withheld my prescription until I payed my copay. Not a problem, I just thought it was funny because I only owed ten bucks.
At home, I looked at my prescription and noticed it was different from my previous one, I went from minus to plus, so I asked to make another appointment to get rechecked. They rescheduled without much complaint, but I didn’t appreciate how I was treated by the assistant when I went back. She treated me like I was stupid, basically saying there is no way that they are wrong. I just needed an explanation or confirmation that this was my new prescription, because if I had to invest in new glasses with a wrong prescription, that is a lot of money that went to waste.
The assistant asked me why I think my prescription may have been wrong, and I cited that it was different from my previous one and also it could be that the doctor I saw was talking to me as he was typing in my prescription. I was not trying to say that he was too distracted to correctly input my information, I was only saying that I understood that mistakes may happen if you are distracted, as I work as a teaching assistant and I have made a mistake inputting grades.
She looked at me and laughed and scoffed! I asked why she laughed, because nothing I said was funny, and she definitely laughed at me. She said that the doctor was just talking to me to make me comfortable and could not have made a mistake.
I didn’t like the way she treated me at all, and when she put me in the exam room I could here her chatting with the doctor, probably warning her about me. After a while Dr. Imamoto came in. I could feel that she was being cold towards me. I thought it could only get worse from here, especially after dealing with the awful assistant. But after chatting with Dr. Imamoto, I think she warmed up to me and loosened up and was friendlier. She checked my eyes, and did different tests than when I first came in to check that the prescription I received at my previous visit was correct. I really appreciated that she did that.
After the exam I ordered prescription sunglasses. The assistant helping me, not the same awful one earlier, was a lot friendlier and hospitable.
Despite my bad experience dealing with the awful assistant, I will probably come back here next year for the friendly doctors.

I’ve been coming here for several years after switching from my previous optometrist who seemed to overcharge. Not sure why but I always ended up paying at least $ 300 with my previous optometrist every time I went in for an eye exam. And that was with VSP insurance.
At Precision the amount has been consistent based on my insurance plan and none of the optometrists tried to upsell me or ask me to do unnecessary tests or procedures. There are several optometrists here and I think I’ve seen pretty much all of them. Most of them have been very helpful but I really like Doctor Chen. He’s very reassuring and is great at keeping you calm even if he has to break a bad news. I’m about as blind as a bat in my left eye but he still gave me hope. He provided some helpful tips and exercises to help strengthen my left eye and gave some insight on what might have caused this. Most of the stuff I already knew because my vision has been bad since I was little but it’s good to know he’s providing the correct information. Dr. Chen is also the first optometrist here who didn’t seem to push a certain brand of contact lens. I got that impression from some of the other optometrists here.
The place is really clean and also has great selection of brand name frames. The hours are convenient and haven’t had any issues making an appointment.
It’s located in the same shopping center as 99 Ranch Market, right next to Daiso.

Accepts most insurance and they don’t try to upsell you. The staff is friendly and patient. Service is pretty punctual.
Plenty of parking and they’re open daily