Pickering’s Auto Service

Yesterday I picked up my 2007 BMW X3 from Pickerings after taking it in for an oil leak. From my first call to set up the appointment, through retrieving my car after the work was done, I could not be more impressed or more pleased. And this was not an inexpensive job! The guys at Pickerings kept me informed along the way, left important decisions up to me after educating me about the problems and solutions, and I felt I could trust them to do the right thing. It is so challenging to find a new auto repair shop after one moves — and I am delighted and relieved to know that Pickerings is there. They’re my new «go-​to» for both of my cars: a Saleen Mustang and the aforementioned BMW. Oh, they also honored a coupon I had without my having to pester them about it and provided free shuttle service.

Tried charging me $ 500+ for brakes, tried charging me a service fee we had not agreed upon after I told them not to do the work. I had to threaten to call the police to get my car back at which point they started insulting my job and my physical appearance.

Just wanted to say thank you all for all the hard work. Definitely would recommend this company to anyone. Will be back for any repairs i need. Great customer service. Mike kept me informed with all that needed done, cost, time frame. Much appreciated. Thanks again.

We found these guys just after we moved here & we couldn’t be happier! Everyone there is friendly and knowledgeable. They’re great at taking the time to make sure you understand what’s going on with your car. As a woman, I’ve been to many shops that treat women as though they are lesser beings and try to take advantage of them – not Pickering’s! Jeff is a real asset to the company. Every time I go in, he’s there and willing to answer the hundred questions that I have. One time he even stayed after hours to drive around with me, to try to pinpoint a weird noise. Also, they offer rides to/​from your house (if you’re close by) and often put out coupons. This is the only car repair shop that we need. Thanks guys! Keep up the excellent work.

Just picked up my van for the repair, Mike was so helpful and told me great advice, nice work team!

Great job & friendly people. I believe I just found my new car place & would highly recommend to others (from my experience anyway).
Thank you Pickering’s
Paula Crook
Metro Brokers, Crook Realty Inc.

After having brought my car to two other dealerships to fix and really annoying noise in my car, I brought it to Pickering. I have used them many times in the past and have always been very impressed. They claimed they could not hear the noise and therefore could not fix it, even though as soon as I got my car back the noise was loud and clear. I wasn’t pleased that they claimed to not be able to hear the noise and therefore didn’t fix it. So, when they sent me an email requesting that I rate my experience, I gave them a low rating. My issue was not fixed, therefore I was not pleased with my experience. Not that big of a deal in my opinion. However, I then received three pretty nasty and unprofessional emails from them in response to my review. Very unprofessional. I will never use them again.

Good local business. They are my go-​to shop when my cars are out of warranty and they were recommended by a friend.
I’ve used them for 4 years. They are a little on the pricey side, but less than dealerships. I’ve primarily had them take care of brake jobs, but also had a few tune-​ups done there.
They have always repaired my vehicles in a timely fashion.
The most recent experience left me a little disappointed in their customer service.
I had a car in for service in September 2013 and got new brakes.
I had to take that same car back this week for brakes again. When they checked me in they mentioned that the car was last in in Sept 2013 for brakes.
They had to replace rotors and pads again in front and adjust the rear brakes. They got it done in a day.
When I went in to pick up the car and was about to pay the ~$ 700 for the repairs I asked about how the brakes went bad so fast. At which point the employee paused, looked at the history of the vehicle, and concluded the front brakes were covered under their 3yr/​36K mile warranty.
He reduced the charges to $ 0, dropping the charges for the rear brake adjustment and the brake fluid replacement.
So I am pleased with the repair times and the warranty. Nice touch dropping the additional charges, too.
I believe that the store manager could improve the customer service by implementing some protocol for verifying warranty coverage before calling the customer with estimates or final bills. I would have paid the ~$ 700 had I not asked about how the vehicle’s brakes failed in under 8000 miles since the September.
I will keep using them unless I have a definitively negative experience.

Went in and left with the same problem. Claimed they would do an analysis, which ended up with a code reader, the same as I had been using. Claimed they solved the problem, but when I started the car in the parking lot, check engine light on – out $ 98 and a day wasted, but smarter.

Charged me $ 100.00 for a part I could buy in an auto parts store for under $ 20.00. Charged shop labor over $ 100.00 per hour. Did not even do a good job on the repair.