Horrible customer service. Asked if they had a box that I could buy and they had me fill out paperwork and told me it would be 16.95. Then after label was done, told me to slide my card and it went to 30.00. Wth?!! Small box was 10 then told me they charged for packing material. None of this was told up front– boxes are hidden in back with no prices — I could have packed it myself. USPS would have cost no more than 18 $ total with 3 day shipping and that includes s box. I will never go back to this store again.
Adam C.
Rating des Ortes: 1 Arvada, CO
Do not ship your belongings from here unless you want them to show up at your destination completely destroyed! I even consulted the staff about which box to use and how to pack my belongings prior to shipping. Then, the box arrived 6 days late and was completely destroyed, with a tv I had never even opened destroyed, family pictures water damaged and broken glass everywhere. The box was water damaged, stained with oil & not even closed anymore, falling completely apart. I tried to go through the claims process with the store but they were astoundingly unhelpful. I am supposed to be getting a refund on the cost of shipping, but I shipped the package on May 25th and still have not seen anything now almost a month later. Furthermore, they are only giving me $ 100 although I bought insurance on the shipment and suffered much larger losses than this. Again, DONOTSHIPFROMHERE! I have pictures of everything they destroyed if anyone wants to see just how amazingly bad this store is.