U-Haul of Arvada

Make sure to fully go over the charges when you pick up the truck. They will be different than the one u-​haul emails you when you reserve the truck!!! Horrible customer service. The manager Dawn– off 68^th and wads. was very rude and defensive when she was told that her employees did not do this when we got the truck and we were charged an additional $ 59. Her lack of listening skills were awful and unacceptable. I hope they record phone calls because this would be a great training on how not to treat customers. We are going to contact corporate and hopefully get this resolved.

I will admit, this location is difficult to get in and out of. Especially during rush hour, but both gentleman that my husband and I dealt with were exceptional with not only their job performance but customer service as well. I have never had an experience this pleasant or quick renting a truck before! I will come back here for future rentals.

This place sucks ass. I came in just to buy two boxes and had to wait for 30 minutes to pay for them. This is the most inefficient run place that I have encountered in a long time. You’re welcome.

I reserved a 17 foot uhaul a week in advance before my move date. When i arrived it to took about 15 minutes before anyone even came to the counter to talk to me. Then they tried to tell me that they called me and sent me a text that morning stating that I would need to pick my uhaul up in golden instead this morning (which is nowhere near me or where I’m moving!) I never received either of these things and showed her the confirmation email I was sent that morning with their address on it! She then looks at the computer for quite some time and tells me «you got lucky, I guess someone canceled this morning» excuse me?! What is the point of reserving the uhaul if I’m not going to get one? All together it took about 45 minutes just to pick up something I had reserved a week ago. And to top it off I was being helped by the general manager of the store. When we dropped off the uhaul they told us to just hand them the keys and they would email us a receipt– we thought this sounded a little weird so we asked if we could go check the mileage real quick and got some serious attitude from the other girl that was working.
Overall this place is a joke. And next time I probably will drive to golden just to avoid them.

Not a bad U-​Haul location; the staff was helpful enough, and got me in and out pretty quickly when I was dropping off our truck after we moved back to Colorado.
The location is obtusely difficult to reach from the northbound side of the Wadsworth bypass, so I’d recommend coming up Olde Wadsworth Boulevard if you’re able, especially if you’re in an oversized moving truck. You can also only get out in a southbound direction as a result of the placement of the business.
When I came up I wasn’t sure where to park, though there were several staff members around the parking lot, checking trucks in or out or servicing tow hitches. All one of them needed do was point me at where I needed to park the truck so that they could inspect it, but they didn’t do so. They weren’t unfriendly, as I mentioned before, and I gave it my best guess and got out of there in relatively short order, but they missed an opportunity to really set the location apart from the norm by simply engaging me on the way in, even if it was just for a moment where they directed me to where I needed to go in the truck.
Overall, if I have to move anywhere that’s south of them on Wadsworth, it wouldn’t be a bad place to pick up a truck, but there’s likely a more accessible location somewhere, depending on where I may be at the time.

Definitely need more help on a Saturday. I came by at 9:50 am and the lady working there told me I had to wait till 10 am before I can come in… Well 10 am there was a line of 8 in front of me. To me it seems like it would have been smart to ask what I wanted and maybe get one customer out the door quicker. All I wanted was a tv cover and a few boxes. Wasn’t renting anything. I do understand the business side of it though. They overall were very friendly.

Very rude and not helpful.

I had an appointment for Friday morning, February 14^th, 2014 to have a hitch installed on my 2011 Subaru Outback. Judging from my options available online it was to either buy the hitch and install it myself or take it to to professionals to have done. If I had done it myself I could have saved some money and it would have taken about an hour or two to complete in my garage.
Weighing that against having professionals do it in a timely manner and with a guarantee I opted for the professional installation.
However, it wasn’t professional.
The total install time took roughly 2 hours while I waited in the lobby taking care of work items from my phone.
After the work was done I drove my car off and then noticed that there was a buzzing sound that wasn’t there before. I thought it may have been the light control box buzzing against sheet metal inside if it hadn’t been padded.
Nope. Found out later that day while driving to the airport that was coming from my muffler. Let’s have a quick recap here, I pay money to a company who supposedly specializes in mounting hitches every day. They perform said work and now my muffler buzzes. It’s also loose and there’s a horrible rattling sound even when the car is idling.
This is worrisome to say the least.
After swinging by the airport I was supposed to be driving up to the mountains to ski with family for the president’s day weekend. Instead I stayed down in Denver to deal with this while everyone else rented another vehicle.
Calling the store back, I was greeted by a gentleman who told me I had to call corporate U-​Haul to file a complaint. Huh?
I call corporate U-​Haul and the customer service rep says I need to speak with a supervisor and one will call me back right away. 30 minutes pass and I call back again, different lady, but same response. After an hour I call back and then get transferred over to someone in reservations who then tries to transfer me back to customer service, the call is dropped.
Finally I get told that I need to contact the regional supervising office, which happens to be off York Street in Denver. I call and of course no one who can help me is actually in. I was told however, this is not the first time a complaint has been filed against the Arvada location.
I took my car to Mike Shaw Subaru to have a technician investigate and see what’s actually going on. Tech showed me that the U-​Haul installer had misdrilled the holes for the hitch and the original heat shield mounting bracket was no longer aligned. Instead of telling me this, the U-​Haul installer didn’t mentioned anything and of course I don’t have the original bolts either.
Finally I get a call back from a completely different U-​Haul location where the store manager offers to take a look. He sees the work and goes «well this isn’t going to be as easy as I thought». I think I mentioned that on the phone. When you misdrill on the car frame it’s kind of impossible to take a do over.
The lack of communication and professionalism at this establishment is astounding. Install the hitch yourself or go to an actual shop to have the work done.

This U-​haul quoted me a price for propane and then charged me an extra $ 1.10 per gallon over the price they had told me. Avoid this place if you need to get propane, Hill Sinclair is right down the road on 58^th and they are much more reliable, and as it turns out, cheaper.

This u-​haul facility is chronically understaffed. I’ve rented equipment here 3x and had a hitch mount installed. I’ve experienced a wait as long as 45 minutes to check in to get my equipment and over 7 hours for a hitch mount installation (i.e. They told me it would take 1 to 1.5 hours with my appointment but the hitch installer also had to manage customers in addition to handling my install, which is absurb). The manager of this place is great and does her best but she doesn’t have enough staff to service customers effectively. I won’t rent here again.

We used this U-​Haul location once, as the other locations didn’t have the truck we needed when we needed it. Doing the paperwork for the truck was fast and easy. We ended up keeping the truck until past the closing time. We returned it late at night and dropped the key off. They were honest about the truck (ie, no damage and gas tank was adequate). If we need a truck and will be in the Arvada area, we will definitely consider renting one from this location.