Canine Carousel

ONLY reason this is 2 stars and not 1 is because of how great they’ve been in the past and they do perform a great job on the grooming. Actual business attitude by one particular groomer completely ruined it as well as this garbage «No pattern fee» that they recently introduced (as if they weren’t expensive already).
Had the EXACT same experience as Nicole R. below. Been taking my Scottish Terrier there for the past couple years with no issues. Pay $ 75 each time because my wife and I choose to have him get a deep conditioning which helps with his dry skin. We’ve allowed his hair to grow out a bit in between cuts but it’s never been an issue in the past. All of the sudden, the groomer calls me one day to rudely notify me that we there will be a $ 10 «No Pattern Fee» on top of his $ 75 charge. She explained rudely «yea, his hair is just out of control and he’s just one big ball of matted hair». This was absolutely not true, but I agreed to pay. Once I arrived to pick him up, asked the young clerk if this was a new charge and she did say it was. Asked if I could speak to the groomer and the clerk went to go get her. She came back and said she was unavailable but then I hear this groomer bellowing from the back that he needs to be brought in once a month to avoid a no pattern fee. Yeah, no thanks! Train this groomer to build a better rapport with customers or don’t allow her to talk to customers at all… Moved to Dog a Do Salon in Herndon and they are cheaper and MUCH nicer with me and my dog.

Was extremely happy with this place when it first opened. Then gradually, it went down hill. Their «up charges» have gotten ridiculous. Nobody can afford to pay $ 80 a month to take their dog to the groomer. Cut it out with the «no pattern fee». Last time I took our dog there, my parents ended up picking him up for us because we were held up at work. When they arrived, our dog was dripping blood from one of his paws. They cut his nails down so short that he bleed on and off for almost two days. We had to visit the vet just in case. Worst part, the groomer didn’t seem remorseful whatsoever and just acted like this was a normal thing for his breed. Well… out of his 10 years, we’ve never had an issue. We understand accidents happen, but being rude when responding to your customers about an issue is not the way to handle the situation.
On a side note, I have walked in twice now to the groomers in the back complaining about a dog and/​or their owner. Leaving my dog at the groomers isn’t something I love to do. Most people consider their pets as part of the family. I especially don’t like the feeling of leaving my child with people who hate their job. They will no longer be seeing us or getting a referral from us.

Took my puppy here for his first puppy trim. Found the staff very friendly. The environment os the salon made the puppy feel comfortable. Nikki attended on the puppy. She is great! Would recommend it to any one who is looking for a comfortable grooming place for their pooch :)

I moved to Ashburn a year ago and have been searching for a fantastic groomer. I finally found one! Canine Carousel is beautiful and clean. The staff is experienced and professional. Best of all my princess looks adorable! I would highly recommend them.

I’m giving them a one for poor business practice. The cuts my dogs got were fine. No complaints there. However, after having been there a few times before, the groomer all of a sudden decides to up-​charge me $ 10 per dog for having to use scissors on their legs instead of clippers, because suddenly both dogs «don’t like the clippers». I accepted it the first time only because they hadn’t been groomed in some time and were pretty shaggy. However, I specifically asked that it does not happen again and that they give me a new groomer. I was assured of that… but yet again… I got the same groomer with the same up-​charge. $ 75 per little Yorkie is just ridiculous! The groomer yelling from the back of the room as to why she charged me an extra $ 10 was extremely rude and unnecessarily confrontational. I was asked if I wanted to speak with her directly… I passed. They will no longer get my business and anyone who asks me about a good groomer will be told to go somewhere else.

This is the place you want to take your pets! The owners operate and run this business themselves! They care a lot! They truly want to please the customer! They are still renovating and expanded! A must see!

Stopped in for a quick nail trim for my Coon hound Gracie. Took me without appt. Did a great job. Also bought a few items — harness, poop-​r-​scooper and some treats. A bit more pricey than a name brand store… but you get treated a bit better and have a nice supply of items.

I was in the store to look around and listened to a conversation of an «unhappy customer» and the person at the front desk. Not pretty. The customer was really annoyed that she was quoted one price and the final bill was higher. The older woman behind the desk was really rude to the customer. I know I won’t go back.

I have a 50 lb goldendoodle named Bella and they do a wonderful job when I take her there. I like to keep my dog fluffy, as opposed to cutting all her hair off, and they always listen and do exactly what I want. I have taken my dog to other places in the past and was mortified by the job they did (i.e. at Petsmart). Also, they take great care of her while she is there and always come out and talk to me about Bella. I gave four stars instead of five stars, because they are expensive.

I took my dog Maggie here for the first time and this was the best cut she has ever had! (She’s nine years old.) And the staff were super friendly. We will be back!

Was very, very pleased with the haircut my Maltese received here. I was hesitant on trying a new facility, but am glad I did!

They finally came to Ashburn!!! I love this place. There new location looks sooo great! They now sell halo dog food which I feed my dog. Their retail boutique stuff and food is 20% below market price… awesome!!. I also found a really cute dress for my dog too. This is the ONLY place I will have my dog groomed. They are the BEST!!!