Virginia Tire & Auto of Broadlands

I have recently brought my car to this business twice for separate reasons. The first time was to replace a belt that had broken after an unfortunate incident involving chipmunk that had found its way into my engine. I brought my car in and dropped it off and within 5 hours or so (they had to order the belt so it took longer) my car was ready to be picked up. I especially like that they have a shuttle that will come pick you up/​drop you off wherever you need to go. Makes it so much more convenient!
My second experience was earlier this week. I brought my vehicle in for a regular state inspection. I arrived early (but not extremely early) in the morning and they were able to get my car in right away, so I decided just to wait at the shop. While there, I sat in their very clean, comfortable, and quiet waiting area, and enjoyed a cup of good coffee while I watched the morning news on one of their TVs. I noticed that they also had other refreshments available like sodas, water, and apples, but I was fine with just the coffee. I don’t know how long I was there, but I know it was less than 40 minutes (far less time than I had initially planned on being out). When I was checking out, I was pleasantly surprised to find that they did not reject my car for things that sounded made up, as I have experienced with other places, and all I had to pay was the $ 16 inspection fee. Everyone I encountered while there was very pleasant, friendly, and respectful.
But it was when I got home, and over the next few days that they really wowed me. The next day I received an email asking to rate my experience. I accidentally gave them a poor rating because I misunderstood the rating system, and could not go back and fix it. Almost immediately I received an email apologizing for my disappointing experience, and later received a call (that I unfortunately could not answer) asking what had happened that made my experience unsatisfactory. A day or two later, I received a hand-​addressed letter in the mail again apologizing for the negative experience and also included a $ 10 off coupon for future services. This level of caring for their customers’ experience, coupled with the great service I received, will definitely keep me coming back for all my service needs.

So many issues with this garage. Paid over $ 1000 to fix a problem. The problem is not fixed. I called twice and it has been two days and I still haven’t heard a peep. This garage is a scam and only rips people off. They obviously do not care, I left several voice mail messages and have not heard anything in 3 days.

Friendly, honest, fast, on-​time, did exactly what was needed, and nice facility.

On Wednesday night I noticed my left rear tire was really low so I went over the VT&A at the Broadlands to air up since it’s where I get my oil changed and other work done. After airing up all four tires, the technician had me slowly back up so he could check for a problem. Sure enough, he found a 1 inch metal spike that had wedged into the tire and you could see the air bubbling out (ground was wet). Given I had a meeting at 7PM, they pulled my van into an open space, raised it and repaired the tire in time for me to make my meeting. Once again, VT&A came through for me. They didn’t ask me to make an appointment or to come back, they jumped on my problem and squared it away. My safety was their primary concern so they inspected the tire and the spare to see what the best strategy was and since the repair was the best course of action versus replacing the tire, that’s what they did. This is why I only use VT&A for my car repair needs.
Vehicle: Ford Windstar Service Date: 11/​18/​2015

We take all of our cars here and have always been happy with the results. The cars are always ready when they state and I’ve never had the impression that they’ve padded an estimate or repair to increase the sale. Additionally they’ve always been great when working with my wife and my teenage son — something I cannot say about some dealerships we’ve dealt with.
Since we go here for all of our maintenance they keep great track for us of our service intervals and warranty info for past purchases. This came in handy when we had a problem with a tire we had bought through them. They replaced it and handled all of the warranty details — what a great surprise this was.

I’ve taken two cars there a few times now and overall, I like them. The shop itself is very clean and nice with great amenities. They have a fridge full of sodas and water, hot coffee, green apples, free wifi, and a shuttle to get you around town if you need it. Not to mention they are next to Rubinos Pizza, a coffee shop, Mcdonalds, Taco Bell, etc. So even if you do choose to stick around for the work to get done, you’re not trapped. There are walking/​jogging paths right around the corner as well. They even have a mini garage for the kids to play in.
I haven’t shopped labor rates in the area, but I feel like they’re on the high side, but that’s just a personal opinion and not substantiated. Obviously, labor is the name of the game in the auto care business.
My only feedback for them would be the times they quote for repairs, inspections, etc. They have all been way too promising. A 1 hour wait will typically turn into 1.5 to 2 (in my experience) so I would recommend they get more realistic, or at least you as the consumer take it with a grain of salt.
Most importantly, I trust them. I don’t feel like I’m getting ripped off. They are very clear with me as to what they recommend Vs what needs to be done and they keep really good notes in the system of what’s been looked at, etc. They’ll be my shop of choice moving forward and I would recommend them to anyone.

These guys are just the best. They are always smiling, so kind, so helpful. I am happy to come here for an oil change or whatever my little car may need!

My go to place for my car maintenance needs.
I’ve been a regular for the past 4 years and no regrets.

This place is professional and takes great pride in providing stellar customer service! Great location and very CLEAN! Not what I’m used to with car repair stores.
I received a coupon in the mail for a free oil change. I called around 7:30am this morning asking if I could possibly be fit in for an oil change around 8am. Rob gladly accommodated me! When I arrived, Rob greeted me with a smile and took a bit of info. After examining my car, he discovered that one of my air filters was quite dirty and needed to be changed… only an additional $ 29. I just moved to the area, and still have Maryland plates. Rob let me know that when I was ready to get my VA inspection stickers, they’d be happy to help.
I was in and out of there in about 50 mins. Very clean waiting area with hot coffee, tea, and hot chocolate.
I will DEFINITELY be back!

Can’t trust this place, took my car in for an oil change and was given a lengthy list of recommended fixes totaling over $ 500 — including an air filter change for $ 52. Checked online for the same filter on my car’s make/​model — the filter costs $ 12! Maybe the labor fee is $ 40? Wow, I can find auto parts online, do math and change a car’s air filter and guess what, I’m not a man!

Virginia Tire and Auto continues to provide consistently great service. I just had brakes done there and the price was way better than the dealership. Also the manger went out of his way to take care of another issue with my car on his own. He communicated with me and addressed any of my concerns. A great, reliable and honest company. Can’t say enough good things.

I came here for an oil change and emissions inspection and had a pleasant experience. I was house sitting in ashburn and looked this place up on Unilocal– I called and made a 7 am Saturday appointment. The whole thing took about an hour and 40 minutes and they were super busy the whole time I was there. They went over things on my car, did not try to sell me extra services but did give me a list of maintenance that I would need to do in the future– change air filters, replace front tires ect. I felt no pressure to add any services which is rare when getting your car worked on. I would come back here if I was in the area again.

Rob worked with me to get me exactly what I needed. Didn’t try to sell me things I didn’t need or was interested in. The entire time I was there he was the same way. «you need this now» or «this can wait» was heard. Looks like they have the best interest of the individual and the car.
Much improved from my last visit.

Extremely pleased with my first visit to this Virginia Tire in Ashburn. Very convenient to my house, and adjacent food options are a nice bonus if you end up waiting. I decided to take a chance on a new place since it would be great to have a good neighborhood shop, and the reviews on Unilocal were encouraging (although they were not as good on Angie’s list, not sure what to make of that).
I burned through my second set of front tires, so I needed an alignment. I took my Volvo here for a 4 wheel alignment, and they were professional, helpful, clearly explaining what would happen and even some potential add-​ons that could happen (they didn’t add anything in the end). They called to confirm this and left a message. My car was about an hour late due to their being busy, but otherwise a flawless experience. The head ASE mechanic that worked on my car came out and explained everything to my satisfaction (boy was my alignment off), and showed me computer plots that I got to keep that validated their work.
Frankly, I’m naturally skeptical about shops like this and their proven reputation for up-​selling unnecessary work. But at least on my first visit, this couldn’t be further from the truth. We will definitely be repeat customers.

Needed 4 tires, emission inspection, and oil change.
Great courteous, knowledgable, staff explained my tire options, and looked for any discounts or rebates they could offer. I was satisfied with the price and the new tires.
It was a busy day, and when the service took longer than expected, they were very apologetic, it was fine, with free wifi, coffee and water, I was fine camping out in waiting room for a couple of hours.
Ask for Sam, he knows his stuff, and is extremely pleasant to deal with.

I’m a relatively new resident of the Northern Virginia area, and heard from multiple sources that Virginia Tire and Auto was the best place to have your car serviced. I went there once before for an oil change with no issues in the request. I would love to end my review there, but that’s unfortunately not the case.
Skip a few months ahead to my next oil change, where I expected no additional hassles based on my prior encounter. While the story started out the same, I was soon pressured into receiving multiple services that I didn’t find out until later were unnecessary. I know many auto shops receive a certain notoriety for this practice, but I originally chose this group because they pride themselves on not preying on their customers.
For a company that wants to «earn your trust,» confusing clients with technical jargon and having a manager pressure you into spending more is not the best way to gain it. I usually stay away from writing reviews, but that treatment should not be a norm in auto care.

I rate them 5 stars not because they are perfect but because they take responsibility for errors/​mistakes rather than blaming other mechanics or even the customer which happens all too often in the auto repair business. They have been unstoppable in making sure things are taken care of and that I am happy. Its refreshing to walk in to a place where you don’t feel like you are being con’d and where no matter what they will make sure the job is done right.
I had a new set of wheels to be installed and I had four mismatched wheels/​tires/​TPMS on my car which needed to be dismounted to reuse some of the tires/​sensors on to the new wheels. It was a confusing mess nonetheless they ended up taking responsibility for the erroneously dismounted tires and took care of the transaction as a gesture of good faith and to earn my future business. I can say I definitely will return to this location. Many thanks to Christian, Sam, Rob and the techs that worked on my car.

Went to VA Tire & Auto to have two nails taken out of a tire and patched. The service was very professional and courteous. It’s a very clean, nice looking place with free WiFi in the waiting area. There was no wait when I got there. I was very pleased with the quick, friendly, professional service I received here.

Virginia Tire and Auto is one of the best mechanic and service centers I’ve been to, hands down. The staff? Friendly, knowledgeable and easily approachable. There is no pressure by staff to get services that are unneeded. Hands down, they’re the kind of place I WANT to take my car to. They did a fantastic job through and through, and really left a great impression.
Their lounge is comfortable, with free coffee, water, apples and other lil’ niceties that make getting ones’ car serviced all the more bearable. The shop is located in a strip mall with several restaurants and fast food options within a short walking distances, which can make the wait all the better.
Their prices are reasonable enough, though like all car repairs and servicing, costs range from «Not too bad.» to «My wallet just burst into flame!» I don’t hold that against Virginia Tire and Auto — that’s just the price of having a car. But they’re great at giving estimates and working with you to find the right repairs and maintenance you need to keep you within your budget.
Best of all? When you pick up your car, they leave a bottle of water in your cup holder. «We took care of your car, now we take care of you.» It’s the little things that make the difference. Definitely satisfied.

They are open at 7, conveniently located and are usually able to take me in on a walk in basis. What’s not to like? Free wifi coffee and fruit while waiting for your service, it is comfortable, clean and professional.