I have always loved Ad-Lib ever since they were in the Boone, NC and always make it a point to visit their store whenever I am in Asheville. I love the style and quality of their clothes and accessories. I was shopping in the store with my sisters and niece and fell in love with a sweater. Unfortunately, I asked a salesperson her opinion of the sweater on me and I can honestly say, I was quite taken aback by her BRUTAL honesty. It was almost like she enjoyed acting that way. «Well, you asked for my opinion», she said. Yes, I did and was I sorry. There is a difference between Honesty, Brutal Honesty and good customer service.
Marsha R.
Rating des Ortes: 2 Asheville, NC
I really like the style & quality of clothes in Ad Lib but I have yet to make a purchase. After at least five visits to this store over a period of two years, not once has a staff person approached me or even spoken as I entered the store. I have spent 10 – 20 minutes browsing the clothing on each visit without any acknowledgment at all. I am very surprised by comments from others about their positive experience with staff. The clothes draw me into the store. The aloofness of staff discourage me from purchasing. I would purchase online if available. This is a small store so I don’t understand what is going on with staff. I keep hoping that staff will receive training or incentive to greet customers and provide friendly service.
Jackie W.
Rating des Ortes: 1 Haymarket, VA
The store window caught my eye and my friend and I found several pieces of clothing and accessories we loved. There were a range of prices and I picked out several items to try on, as did my friend. The only clerk in the store told us we had 3 minutes to try on, but would give us 5. That was our first greeting, not a «hello» or that they were closing soon, but she would be happy to help us. We quickly tried on our items-under 5 minutes, we liked 3 of them and I had spotted a purse I also wanted. As we exited the fitting room, the clerk said«let’s wrap it up, she was ready to close». I live in DC and have shopped in many cities noted for their rudeness, and this visit to Ad Lib was absolutely the worst I have ever experienced. Perhaps they run this shop for fun and aren’t interested in my $ 600+ purchase. Thankfully, there are lots of other shops in the area and my 9 friends and myself who were visiting that weekend were able to spend plenty of $ in those.
Melanie E.
Rating des Ortes: 3 Charlotte, NC
I liked it, but not really my style. I think I could pick up some scarves or accessory pieces here.
Cynthia G.
Rating des Ortes: 4 Charlotte, NC
These are my people. Comfy people wearing natural fibers. We are not in Charlotte any more, Toto! An ideal place to find cool and breezy clothes for the sweaty south.
Yolanda B.
Rating des Ortes: 5 Chula Vista, CA
Fun quirky stuff! Coats, separates, hates, scarves, etc… I liked the eclectic atmosphere. There was a little bit of something for everyone! The prices were moderate to pricey but i think anyone could find something in there price range. The sales people also seemed really helpful and attentive.