Asheville Mortuary Service

First, let me say that they eventually returned our money and did apologize right away, but this experience is one that should be shared. They gave us the wrong ashes. They assure us they now have the correct ones stored, but it was not a good experience.
Customer Service: Losing a loved one is hard and it’s a time when some TLC is needed. The person who went to hospice for pick up was kind and comforting. At the very spartan site, they did not offer water or coffee and were quick with the up sell. She stressed the need to spell things correctly but then she misspelled common words.
The Switch: We live in another state and asked to have the ashes ready for our drive back three days later. She said it would be no more than a day. An hour after we left, they called to say that equipment was broken.
We drove down (more than an hour round trip in a rental truck, in the rain) three days later, late on the day our 20 hour journey began. The woman tried to give us items from another package. We corrected that error.
It was raining when we returned, so we chose to wait to scatter ashes near the home Mom loved. Good thing we did.
The phone rang. Could we wait for him to pick up the wrong ashes?
An hour later…
He kept saying it did not happen but it had. He made no effort to make amends beyond an apology.
So… I pitched a fit and asked that they let the other family know what had happened and let us know when they did. It’s been a month and we have not heard that this happened.
Three days after the snafu, they offered the refund and it is appreciated. Mistakes happen but extra care is needed in this setting.
If you are reading this, you likely lost a person you cared about. My sympathies.