Discount Tire Store – Asheville, NC

For the most part Discount Tire does an exceptional job if you do your tire research before coming in. Otherwise you will be up sold to a wide range of tires that may not be the best for your vehicle. Always do your research regardless of the purchase.
So with that said they do have good prices and service but with one Major exception. In each of the eight visits for purchases and subsequent tire rotation and balance, the air pressure has always been incorrect. On my last visit I emphasized, three separate times, to inflate to 29psi on all four. When I checked them before leaving with my own gauge, 34,31,28&30.
Had I not checked them the resulting effect would have been poor & unsafe handling and uneven tire wear.
Buy a tire pressure gauge and check your inflation regularly. Discount tire doesn’t care.

Super friendly employees. I got here 5 minutes after they opened and there were like 6 – 7 customers in front of me. They got everyone out in under an hour! Really easy going and nice waiting area. Get tires here and get them under warranty! You won’t regret it!!!

This place has the best customer service of any tire place I have ever been to. I had to defective tires and they help me replace them. All the people that work there are super nice, my tires were ordered and delivered in a very small amount of time, and their offices are awesome with Wi-​Fi. If you’re ever going to get new tires or a tire changed, this is the place to go.

After several issues with my truck over the course of a week I was at my wits end with horrible customer service — I came here expecting more of the same…
Boy was I surprised.
I was helped by MARLIN and he was one of the friendliest, most helpful, attentive people I have ever dealt with in this industry. He took care of me, above and beyond and then some, made sure that I left both Safe and Happy.
I have already sent other friends here and I will never go any where else in the area.
Discount tire is an oasis of reasonable prices and excellent customer service in a field that doesn’t seem to do either of those things well.
I can not recommend any more highly. GO HERE!

I have been a loyal discount tire customer close to 20yrs now. This location is top notch, friendly as heck, and go out of there way to help customers. Customer service is A1!!!
Pricing, professional selection, and advice are what set this location apart but I’ve yet to have an issue that discount tire hasn’t taken care of for me at any location.
I would recommend making an appt if possible to cut your wait time down. At this location if you do have to wait there is a cheddars, pet smart, GameStop, kohls, great clips and more to burn time all within a short walking distance

I am not the most masculine of dudes. I pretty much hate everything having to do with car maintenance and despise going to repair shops and places like this because I feel uncomfortable and like someone is about to take advantage of me. However, Discount Tire has always been a pleasure. I’ve been there twice now, once to get tires put on my old car last year, and then today to get tires put on my new car. Both times were pretty much exactly the same. Their staff is always extremely friendly and willing to work with you. They explain everything from the differences in tires to their warranty policies in plain basic terms without it seeming like they’re just trying to sell you something. They offer you free bottled water or coffee while you wait. There’s a big window in the lobby that looks out into the shop so you can watch them change your tires if you want. The lobby itself is extremely neat and clean.
They’re also extremely concerned about your safety – last year I had called them before I went with the size tire that I was on my car in order to get an estimate. When I got there I was told that the size that was on my car was too small and because of that they were wearing out extremely quickly. I had bought like 6 used tires from other places before coming here for new ones because I thought that the reason they were wearing out so fast was because they were used. The guy explained that smaller tires have to rotate more times in order to maintain speed, which wears them out and has the potential to cause a blow out. He suggested to put on the correct size tires, which would have ended up being more expensive but only charged me the price of the smaller ones that he quoted over the phone with me earlier. It made me feel like he was more concerned with my safety than he was in making a quick buck.
They go above and beyond what they actually need to do. Today I was having all four tires replaced, but wanted to keep one that was on as a spare. Not only did they replace a broken lug nut for me for free, but they also took the center cap off the (now) spare tire and placed it on the new one just to make sure things stayed looking good. I didn’t ask them to do either one of those things because they didn’t occur to me, but I’m really glad they did.
Depending on how busy they are, wait times are generally somewhere between an hour and an hour and a half, so I wouldn’t necessarily call them the fastest place around, but they are most definitely not the slowest. They will check your tire pressure and give you air for free if you need it. They’ll also rotate and balance your tires for free after you buy from them. Again, they’re more concerned with safety and making things last than they are with making a quick buck.
I would definitely recommend them to anyone.

I normally write fairly long-​winded reviews with a few funny quips and such, but buying tires is one of those routine maintenance things that is about as much fun as having a doctor do anything to your colon, so I’ll just bottom line this one.
The service was friendly and the dude was able to get me the tires that I wanted that were originally slightly above my budget, including the extended warranty and roadside service, at a price that I knew was legit (because I obsessively research things like this). I walked in without an appointment and was out the door with solid new tires on my ride in a very reasonable amount of time. Overall, it was as painless as possible.

Why have an appointment system if it doesn’t communcate with the store. I went online and made a 1pm appointment when I get to the location they have no knowledge on my appointment so I show the rep the email that confirms my appointment. Instead of taking me right in he sets me up an appointment for 15 mins later. In now been 30 mins since my original appointment and no one has touched my SUV or even apologized for their system issues. I guess I will go to the one on airport RD from now on since they know how to run a store.

Would not get tires anywhere else. The service has always been great. They are very friendly and helpful.

We just bought wheels and tires from Discount Tire, the entire staff bent over backwards to help us. We even drove over 42 miles to do business with them. I would highly recommend this Tire Store

Service sucks here! Taking way longer then they said it would. And the guy was rude to me

So I needed tires. But a pending snowstorm was coming so it was a last-​minute deal. I called discount tire and spoke to Cal. Very helpful on the phone asking many questions as well as providing some good advice and several tire options.
I showed up after work and the tires were installed in an hour and a half later much on the dot and as they said and I also got financing… all in all I would highly recommend them

Great service — fantastic prices — free rotation for life — go see TJ, he will set you up with a great set of tires!!!

Fast, efficient service with competitive pricing. TJ was extremely personable and helpful on the phone and at the store. Hope the franchise appreciates what a great «front of the house» representative he is for the company.
Would definitely recommend this business to anyone needing to purchase tires.
This business will be a great success if they maintain the current high level of customer service.

Great service, they matched Tire Rack’s price on the Michelins that i wanted and were quick to install everything. Would recommend to anyone looking to purchase tires in the Asheville area that cannot get to the local places during the week.