Verizon Wireless

store only sells, will not help you when the phone they sell you is defective. Not evven talk to verizon rep when you have them on the phone, They are rude, rude rude. All a sham to sell, sell, trying to push tablets, they only care about commission, won’t help when phone is defective. One sales person gave me his personal phonenuoxber, but does not take calls, called and been to store, sept, oct, nov, dec, Jan Feb, been to store called reps, only when I got through to apple did I get something done. Don’t go to this store, the Don White, Scott Lane listed through store as promoting only the most concerned business is false.
Start off by trying to take something back and see how they react vs buying something!
NO stars

LET ME TELL YOU.
I went into Verizon excited to be disconnecting my line from my parents. The sales guy was great in helping me see my data usage and find the appropriate plan of 3 GB. While there he continued to tell me I could get a tablet for free and my bill would be the same price. He continued to push and push this «free» tablet and even told me if I didn’t want to use it I could sell it. I thought, «what the heck,» and got it. About a week and a half later I started to get notifications from Verizon that my phone was exceeding my data usage. This was confusing. I accessed my online account and it said I only had 500 MB for my phone. And 2 for the stupid tablet. So I call Verizon and they inform me that not only do I only have 500 MG on my phone I have to pay ten bucks a month for the tablet. After some vulgar words while on the phone the guy on the 800 number completely validated me and agreed that I had been lied too. He says that luckily I am able to return the tablet since I am within 14 days BUT since it is opened I will be charged a 75 dollar re-​stocking fee. Can you guys take one guess about who opened the tablet and gave it to me outside of the box? The guy at the store. I go back to the store to talk to Jesus’s manager and I am informed they do not have managers. So I go to Verizon and Steve «helps» me by listening to me respectfully rant for 20 minutes and then informing me that he cannot help me but his team lead can.
The customer service at the story absolutely BLOWS. I refuse to go there and it is upsetting that these poor employees are hindering Verizon who has been a great service provider.

Absolutely GREAT service from Brian when upgrading my phone and switching my partner over to my old phone. He helped us look at our usage and assisted us in reducing our monthly bill. I could not have been more pleased. He informed us of all our options and allowed us to make the decisions. No hard sells or trying to up sell.

For a store that need connectivity, this one lacks it. Our sales guy has to take my new upgrade phone closer to the balcony in order to get better connectivity. Upgrading a phone is hassle enough but add in the lack of connectivity and it gets worse. I think I’ll stick with the Hendersonville store from now on.

Drove all the way to Asheville to upgrade my bf’s phone. Just kidding. He really want to act on his upgrade the moment it was available, so we got up and headed to the nearest verizon store. He said good bye to his ancient flip phone and hello to his first smart phone, an iPhone 5. The person helping us was very friendly and nice but we were probably there for an hour, perhaps even longer. I believe this is a reflection of verizon as a corporation in general. Working in a verizon store sounds to me like the biggest pain in the ass job ever. Plans, phones, technology is just moving forward so quickly I don’t know how people at these stores are able to keep up. The reason our upgrade processing took so freaking long is that they no longer offer the 300mg data option we have had for the past year, so when the guy tried to add the bf’s iphone 5 to the plan it wouldn’t process. He was about to go in and void the whole damn transaction after 3 other employees/​managers came over and offered different suggestions on how to fix the issue so the phone could be activated. Sounds like the system is WAAY to complicated for it’s own good. Anyway, we got the freakin’ phone and were on our way after some apologies. Oh well.

No problems here. From my experience, If you are anywhere in Buncombe County this is the store to go to. I noticed today that some employees from Airport Rd are over at this one so to be specific talk to Adam H., if you can. I spent hours on the phone with Verizon CS and TS as well Samsung tech support last month trying to resolve an issue and eventually the only resolution was an update that solved the issue. Since then (February) I am on my 3^rd (!) phone and will be calling CS to get a different model. While the reps at this particular store weren’t able to directly solve my problem, they also weren’t afraid to say «I don’t know, but let me find out» or try to just get me out the door by selling me other products (see review of Airport Road Store). This means a lot to me, as it should to everyone. They were concerned about my issues and tried to find the proper people to directly address them. Although my issues weren’t solved there today (there is really nothing they can do w/​o being a Samsung expert, and even Samsung TS was stumped) I was grateful to see someone take interest in doing whatever needed to be done to find a resolution. Anything I physically need from Verizon now will be at this store, without exception.

So I was heading to Paris, France for a photo shoot and needed to have my iPhone unlocked to work overseas.
This is probably less than usual request, but the folks here handled it without missing a beat. I got in the queue and once I was at the counter, they got the setup done very quickly.
And away I went…