Sprint Store By Mobile Now

The worse customer service ever. Just don’t come here at all… and remember YOU BEEN WARNED

The people at this store DO NOT know what they are doing. I recently switched my husband and I’s phone to sprint through an offer from my previous cell phone company. I made sure to ask all the appropriate questions in regards to contract plans and monthly pricing because I am not some privileged person that can afford to be paying out of my ass every month for a cell phone. Now my monthly payment comes up saying I owe $ 365. After being on the phone for an hour now with customer service and them pretty much telling me there’s nothing I can do without paying out of my ass, it needs to be known that the representatives at this store do not give you all of the information. I did not authorize insurance to be added to my phones but it was added anyways. I was told it would be around $ 150 per month and it ends up being $ 210. Do not go here, they will lie and not provide you with correct information. I don’t know about you but I got other bills to pay and a family to provide for, I can’t afford for surprises. If you want a reliable cell phone company, go elsewhere!!! I’m filing complaints in store, with customer support, with the Better Business Bureau. Sprint, the people representing your company will be your downfall. You cannot lie and withhold information to gain and trap new customers. Your company will suffer.

Update: I filed a complaint with Mobile Now and was to hear back from the district manager, Mike Gardner, the same day. That was 4 days ago. I called back to corporate, they said they would «shoot him another e-​mail,» and that he was the only person I could speak with. This experience has been a legit nightmare — DO NOT GO HERE! I’ve also learned that most of these Mobile Now locations do not advertise as a retail, so do not be fooled in believing they are an actual Sprint store! They’re a retailer. NEVER AGAIN! I really wish I could give zero stars.

I hate Sprint stores because of the generally disinterested service from the reps, but this store breaks the mold because of Leyla. Took an elderly relative there to buy a senior-​friendly phone, and we were not disappointed. Leyla had an infinite amount of patience with her, and was totally professional and helpful every step of the way. The store is not convenient location-​wise, but I’ll definitely go back because of the superior, friendly service provided by Leyla.

DO NOT come here to get your phone or have anything fixed. I came here because I was in the area and needed to get my phone fixed, and a woman named Jasmine who I thought was really nice in the beginning blatantly lied to me by telling me that I had to come back to her store in order to get my new iphone, making me drive over an hour from my house the next week, and the next time I came into the store, I waited over 2 hours and stayed half an hour after the store closed to get my new phone.
They’re dupesters and only want your commission!!!

They were great in this store, they helped me right away showed me how to use my new Blackberry and are very efficient. More update about them later.