Astoria Laundry

I have been using them for close to a year now and have had great experience. Flexible pick up and drop off courteous employees and fresh clean clothes! What more can you ask and they reward loyal customers with 10−15% off every 10 visits… Def best in the atea. Def recommend them because they listen to you and try to do what it takes to make you happy

This place is getting worse and worse. I have been doing my own laundry here for 4 years and it is impossible to get your stuff done in a timely fashion. First off, the workers here have drop off laundry and dry cleaning EVERYWHERE. it’s in almost every washer, dryer, and cart, on every table, and racks of completed dry cleaning are even kept in the BATHROOM. The dry cleaning carts block off many of the dryers and you have to move the carts around to get to the dryers. Recently the owner decided to change the layout of the folding tables and they are now in the middle of the aisles which were already tight before but now make it impossible to get past with a cart. If someone is standing at the folding tables folding their laundry you have to wait until they are done or ask them to move in order to get past. This place needs to expand or change their layout back so that it is easier for customers who regularly come in to do their laundry. Clearly they favor their drop off/​pick up clients more.

I’ve consistently had great experiences with this place.
1) I call and request a pickup but am only free between 5pm — 5:30pm. No problem! Driver arrives at 5:05pm. Sometimes I’m not home till late. No problem! Driver arrives right on time. The woman on the line is super nice!
2) I put my nice shirts in a little bag with a note safety pinned on that says, NO DRY. No problem! Shirts come back on hangers having been hung dry. So convenient!
3) laundry is always impeccable folded and sorted/​organized by type. This is my favorite part. My boyfriend’s white undershirts in one pile, my white tank tops in another!

So, it’s coming up on 72 hours for getting my laundry done. They’ve missed the two hour window and now won’t pick up the phone. I’ve called eight times. Wondering if I’ll ever see my clothing again. And I’m already late to work because now I have to sit and wait two hours past the delivery window, with the slim hope that they will actually show up with the clothes I need to GO TO MY JOB! I thought by dropping off my clothing on Saturday that I could reasonably expect to have laundered clothes by Tuesday. Apparently not.

Rude. Unprofessional. Ruined my whites on a couple different occasions and I had no choice but to keep using this place as it was the only place that picked up and delivered my laundry back to my 3 story walk up in queens (I’m 5’3″ & 100lbs — I def can’t lug my 2 – 3 HUGE bags of laundry up & down stairs by myself).
After 2 years of dealing with them not remembering my address, and not sticking to the schedule of when they’d claim to deliver my laundry back to me (causing me major issues when needing clothes for work during the week), all of a sudden one day they tell me they «don’t pick up or deliver to my area anymore because it’s too far» … Really? After 2 years of me being a loyal customer, even as they were rude and unprofessional over the phone and ALSO unreliable when it came to delivering my clothes back on several occasions??? WOW… PLEASE DO NOT USE ASTORIA LAUNDRY. Use a more professional laundry pickup/​delivery service in Queens called Express1 Laundromat (718−786−3667)!!!
Astoria Laundry can learn a thing or two from Express1 — Express1 stores your phone number, so when I call they greet me by my first name, my clothes come back brighter and more vibrant than they ever did before, and they def DON’T ruin my whites, they always return them whiter and brighter! They’re kind and accommodating and PROFESSIONAL. Something Astoria Laundry should try working on & teaching the people who answer their phones as well. I’m grateful I found and use Express1 now — I recommend everyone do the same if they value good service and professionalism, especially when it comes to your clothes!

They’re the ok of the worst. I dropped off dry cleaning here on a Saturday morning and made it clear that I absolutely needed it by Wednesday morning. The lady reassured me that it would be ready. It didn’t come in until Wednesday night– after I called them multiple times. I say they are ok because the dry cleaning job was fine, things were pressed, and the lady was very nice and gave me a discount. At other cleaners in the area *cough G&M* my clothes have been late, ruined, no discount, no apology AND they are rude. Prices are about average.

DO NOT USE. You may have black stain on your clothes. I got that 2 times so I stopped to go to there. Their attitude was the worst.

I needed my clothes washed on Halloween and Millie had them ready in a couple of hours. Always folded nice and smelling pretty!

Excellent pick up laundry service in Astoria. Sometimes late, but always come through and speak English. Yes, this is where we do our laundry and dry cleaning once a week. I like the way all our clothes are folded and sorted.

I can’t find a single good delivery laundromat in Astoria still. So in a pinch, I used this place again for pickup/​drop off. I was told my laundry would be dropped off between seven and nine and it came at 11:30 they stopped answering their phones and were super rude again
This place is total garbage… never again.

As convenient as their pick up and delivery service seems to be, I have spent more time waiting for them or calling to see where they were than anything else. Tonight is the 4^th time in a row that they gave me a 2 hour window for pick up and an hour after the window I call and am told that I was never put on the list. I understand that the times can be slightly off, thus I waited a full hour each time. But this time I’ve had enough, there are plenty of other places in the area that offer the same services that have better customer service.
If you don’t mind waiting around for an entire day and calling multiple times, they do a nice job with the actual wash.

Stay away from as far as possible! The people here are horrible workers. I am just going to go with my laundromat across the street. I’ve tried these people at least 3 times. Three strikes and you are out. They are really poor at communicating and PLEASE hire someone that speaks better english. If you are going to be working around different people you need to be able to communicate. First of all no one gave me any inclination that I had to schedule a time for it to be delivered back.
Second of all, I get my clothes back and half of it smells like smoke! I almost want to wash my laundry again and feel like I wasted my money. Get better employees and better customer service. Then the driver got mad I didn’t tip him after receiving sub par service. He drove away and called me to say he «knocked» on my door but no one answered.
Any common sense would tell you if I don’t answer the door to call me. I live in a single apartment building with stairs so how the hell would I hear that? I do not have a doorbell. That was my last and final time. Pick a delivery and pick up service that’s more organized than this piece of trash.

Constantly losing clothes.

I used this laundromat when it first opened and I lived in Astoria, I was always happy with them because my clothes never got lost (I’ve had this issue with many other places). Their prices are great, and the facility is well-​kept.
The service is personable and they deliver it to your door for free!
I personally cannot stand dragging my laundry around in the rain or snow and Astoria Laundry has made it possible for me never to have to :)
A great neighborhood business, wish there where more if these in NYC

Caveat Emptor!
Let me preface this by saying that I use Astoria Laundry on a weekly basis, I typically call for a pickup on Saturday and call for delivery on Sunday.
Bottom line, they are extremely inconsistent.
The inconsistency extends to their customer service (or lack there of).
Inconsistency and poor service seems to be amplified when you are looking for 24 hour turn around on laundry (my experience I would recommend planning on a 48 hour minimum turn around to mitigate hassles).
Pick Up
— They are typically pretty on point with pick ups and will arrive within the specified window. Although I have had occasion where they arrive and pickup my laundry and then 3 hours later another person showed up with a ticket asking for the laundry that I had already given hours earlier.
Delivery
They consistently tell you a delivery time and not arrive within the delivery window (i.e. «before 9pm»).
They will tell me to expect a delivery before 9pm and then when I call at 11pm asking where the delivery is they give me attitude like I am the jerk-​off for calling!
(Also I live literally 10 blocks away from the 31^st street location and about 20 blocks from the location on 24^th ave. It should not be hard to estimate delivery within that proximity)
Astoria Laundry also seems to lack a consistent «process» for scheduling deliveries/​pickups and generally dealing with administration of deliveries/​pickups.
— I will call and schedule a pick up and they will tell me to call back the next day to schedule the delivery.
— I will call and schedule a pick up and they will ask when I want a delivery and schedule that right then and there.
— I will call and schedule a pick up and they will tell me to call back the next day to schedule a delivery, and then when the pickup person arrives they will ask me when I want it delivered!
— I will call and they will ask for my phone number to look up my account half the time and the other half ask for a name.
Positives (as I mentioned I do use they weekly):
— Laundry is done well
— Laundry is folded well
— Laundry smells good!
Tips:
— If you plan for a pickup and delivery window of 48hours + there is a dramatic decrease in attitude and horrible delivery time estimate misses.
Full Disclosure — I have suffered in silence week after week. Today after I called (before noon) to request a delivery for this evening, and was told me they would deliver after 5 pm, and just now at 7:45pm got a call from Astoria Laundry and was told that there was a mix up and my laundry was not ready and they would not be able to deliver till tomorrow morning after 9am.
This consistently poor execution & horrendous communication motivated me to share my experiences on Unilocal.
I will continue to use Astoria Laundry but moving forward will never attempt to use them for 24 hour turn around.

Most convenient hours in the area. I get my dry cleaning here. Gets the job done, but I can’t say it was always quality work.

DO NOT USE ASTORIA LAUNDRY!!!
They picked up my laundry on Monday and told me it would be ready later that day or on Tuesday and would be delivered back to me. It is now Thursday night and I AM STILL WITHOUT MY LAUNDRY.
I have called them twice to arrange delivery times and it has not shown up yet. I am all the way on the other side of Astoria, so going to pick it up without a car is not feasible.
If I could give them zero stars I would. This is unacceptable.

Pretty disappointed with this place. After moving to Astoria and trying to find a good laundry place, Astoria Laundry came highly recommended.
I loved that they picked up and delivered. I also had a few special requests that they were able to accommodate.
When my laundry was returned I realized that they didn’t return my original laundry bag, I was missing a large item (bathroom rug), and they had washed a white All Saints tank top ($ 60) with a load of black clothes.
I called them and they found and returned my rug, told me that they gave me the bag I gave them (mine had a big skull on it… Hard to misplace), and said they separate all loads and there is no way the shirt could have been ruined (maybe they use black dye with every load?)
I’m very disappointed and will not be returning here, nor would I recommend it.

The best! The people know me by face/​name. I can drop off my laundry, and they are completely understanding about time constraints for delivery (free delivery!!!) and always on time, or EARLY. Super friendly and super reliable, and really a neighborhood business. I can’t tell you how awesome it feels to drop off my laundry and have the woman print out a receipt (because she knows my face/​name/​address, etc), and ask me when I’d like it to be delivered.
The dry cleaning service is also great.
Astoria laundry is THE place for laundry in the Ditmars area.

Do not waste your time on this place. At first you will think that they do an alright job, not perfect… but who is? But slowly as you use them, the service will only get worse and worse.
Let me use my latest, and last experience with them as an example. My roommate and I were skeptical about using them again as we had several mishaps with them in the past. Pick up went smoothly but when I called at 2pm to schedule a drop off, the earliest drop off they had was at 9. I told them that I would not be home until 10pm, and asked if that would be too late. so far so good. We have a slight issue about price (as they billed mine and my roommates orders together) but it was quickly remedied. ‘Crisis averted’ I thought. if only…
The delivery boy showed with our clothes a half hour early (I was lucky my roommate was home at all, as I told them before I would not be home until 10pm). When I did get home (at 9:30) I noticed half my clothes (all of the clothes I asked them to not put in a dryer) was not delivered. I immediately called, in the hopes that things could be quickly remedied. After having to argue with the guy (I guess some people just call to see where the other half of their clothes is for shits and giggles?) he finds the rest of my clothes and tells me they can get them to be before 11pm. Vague. but ok. sure. Around 10:15 I call to ask if he will be here soon, as I am sitting waiting for him in my gym clothes, and would very much like to take a shower. He tells me the delivery guy is on his way, and to just wait. it wont be long.
Cut to 11:20pm: I have now been calling for about 15 minutes, and no one will answer the phone and I am still waiting for my clothes to be delivered.
Cut to 11:30 pm: A delivery boy (I say boy, as this kid could not have been over 18. and I only assume that as its the legal driving age in new york) rings my door bell. When I answer, no apology. no excuse… he just says «You look mad» … really?
Please. just dont waste your time… as that is all you will be doing.
A side note… when my roommate and I originally started using them, we found them on Unilocal and there were a mixed collection of reviews. Now there are none? If nothing else, this seems suspicious…

I never like to write a bad review, but I am extremely disappointed in the service here. I have been with them for a few months now, and service continues to get worse and worse.
1. They forget all your laundry. Had to call and track down my whites once. Good thing I started to unload the laundry once they dropped off and noticed half of my clothes were missing. But I let it go…
2. I understand it’s NYC and traffic is horrendous and delivery time can be off. But I have never had them be on time. I only ask that if you plan to be over an hour late, a courtesy call would be nice. But I let it go…
3. The first time they «accidentally» dried and shrunk my clothes Jerry called and personally apologized and gave me a 20% discount, I was like… okay, everyone makes a mistake. THEN… the VERY NEXT LOAD I SENT, they did the same thing, and ruined and shrunk a pair of $ 300 jeans. BACK TO BACK TIMES? This time I can’t let it go.
So Jerry, if you’re reading this… I am still waiting for you to return my phone calls about this since 5 days ago when you said you would «call me right back.»
Sincerely,
Stephanie
UPDATE: 6.28.11
Well hi Jerry, good to finally hear from you. It’s comical to me that you claim below you have tried to contact me numerous times. I know you have my correct phone number and I have the phone records to prove you contacted ONLY ONCE. From a BLOCKED NUMBER that I could not return your call. I still have your voicemail if you want to hear it stating you would call me back. And never did.
You did in fact ruin my laundry. And the discount? You took $ 5 off my total for shrinking my clothes. THEN DID IT A SECOND TIME when I gave you another chance.
It’s quite pathetic that you lash out via Unilocal! Yet cannot contact me directly. I am not here to «abuse the system,» I am here to use Unilocal for what it is… dictating GOOD AND BAD BUSINESSES. People deserve the right to know.
I am not receiving anything out of this nor do I want another $ 5 discount as a means to make up for you ruining my clothes not once but TWICE. I will however let everyone know how you poorly handle business, so that I may spare the life of another unfortunate customer’s clothes.

hands down best laundry service in the area. They pick up and drop off my clothes whenever I need. I work crazy hours and they are always there for me. Now they are on twitter offering discounts. You should follow them! @astorialaundry
oh, and me if you want @jknyc316

So I’ve been on a bit of a hunt for a decent laundromat in the area that has that perfect balance for laundry service.
It’s only been once, but I think I may have found it. So far all pros and no-​cons and that’s the way it should be for a first time experience. After all, first impressions are everything right?
A quick call the laundromat gave me all the quick answers I needed.
$ 0.75/lb long hours for pickup /​delivery (the lady told me sometime in the morning, I think 8am to 11pm) which is awesome, especially for weekdays when you’re coming home late from work and most of the time same day wash and fold.
Sounded perfect for me so I went ahead and asked for a pickup. They were at my front door within 20 minutes which was exactly when they said I could expect them and off they went with my laundry in the late afternoon of a Saturday. The driver asked me when I wanted it back to which I asked for later that day if possible. He said to call after 7 to check.
When I called back it wasn’t quite done yet, but they said it would be soon and to expect it at my door shortly after 8pm. That’s exactly when it arrived back. Shortly after 8.
Things I love about them? They keep you informed. They told me it wasn’t done yet and when I could expect it, which is what they delivered on. My biggest peeve with other laundry places is the false promises of «we’ll be there in 5 minutes» and the constant calling back and forth.
Both drivers I dealt with were friendly and along with the lady working at the laundromat who answered my call spoke perfect English so there wasn’t any chance of miscommunicating.
They’re reliable, precise and quick. Perfect for anyone who is either too lazy or has no time to do their laundry.