Charter Communications

So Cable companies have horrible customer service. That is a fact. it’s not arguable, and it is backed up with lots of data. So I won’t go over how incredibly bad Charter is. What I will go over is why I killed my cable service.
So after a year, your bill jumps up with any provider. Normally you can call and negotiate something better than what it switches you to. So I called Charter and said «Hey, I see my bill jumped up, can you hook me up with any special offers?» She said «Nope». At that point I said, thanks and called Directv and set up service for cable. I’ve had DTV before and I’ve had nothing but positive experiences with them, so I had no issues with switching. Once that was done I called Charter to cancel cable. I kept the internet because it’s fast and reliable and I don’t need to worry about my bill jumping up. It’s 60.00 bucks pretty much without fail. At this point I got put on with Charter’s wonderful «disconnect your service» line. This is where you have to battle with some dipshit to actually disconnect your service. You have to listen to bullshit continually spill forth about how switching is stupid and you’ll be back and it will cost the same in the end… blah blah blah. I shut that down pretty quick but still it was 30 minutes of my life I will never get back.
I will tell you this, Charter lost my business because they try to charge too much for outdated equipment, poor picture quality, and horrible service. Instead I switched to my other provider and have state of the art equipment, better picture, better service, and an infinitely more user friendly experience altogether. Yes it is a 2 year contract, but if you really hated it, you could call Charter up and set up service with them again and they would pay the disconnect fee that Directv has… that was something that the lady on the phone told me about 30 times. Don’t worry, I won’t be back, Beth.
So that’s it. Caveat Emptor and all that…

Dreadful. My home is fairly new, about five years old and is prewired for cable. The previous owner also received Charter cable TV/​internet.
I called Charter to restart service. They came to my home and I watched their technician cut off the previously used cable connector. Then he was unable to replace it correctly. He said that he would research the problem and return. Since then he has not been returning my calls and my TV reception is less that ideal. Mad as heck. Wish that there were more choices in this area.

ugh terrible! The only good thing is they have fast internet. I have tried to pay my bill over the phone via the automated system and it did not work, so it sent me to an agent. They said the could process the payment foe a 5 $ fee! Thats insane, i have to pay you to take my money??? So the said well im sorry then, i can transfer you to the automated system… i told them its not working, again they offered to take 5 $ to take my money UGH soooo frustrating!

Worse service of ANY company I have done business with. I could write a book about the poor service. Here is the latest. We have Charter at a vacation house. They absolutely refuse to do any device calls on weekends. We had to go in person to pick up our cable box and waited three years until we could be there m-​f. We explained how difficult it was for us to make apointments. We pay every month for a service we use only when we visit the house. All of this clearly explained to them. We decided to add Internet, so we could get a service call on the weekend. I guess paying $ 65 per month you cannot get a service call, but if you want to give them more $ they make it work. They said they would be at the house between 3 – 5. Short story. Cable box we waited 3 years for does not work, no help from customer service. They Never made the scheduled appointment. We called at 5 and they assured us they were on the way. An hour later no show. They blew it off. Even knowing how difficult it is for us to make this happen. We are sitting with a broken cable box, no Internet, and NO solution from them. Said things like we can TRY and work you in sometime. I understand the product is good, but if you can get TV and Internet from any other source do it. Stay away from this company at all costs. Century Link has DSL and I have seen direct tv vans installing satellite around. This company knows they have a monopoly and do not mind reminding you of that. Charter sucks. No other way to say it. I wish Unilocal had a no star rating.

I’m a little surprised to be the first write about this excellent service. In this part of the country you have choices when it comes to communication and entertainment services. You can choose internet providers, as an example. I choose Charter for unbeatable service and support. last week a Charter service technician came knocking at my door asking if I was having any problems with TV, internet, or phone services. I had noticed some interuptions just the day before and had intended to call that in. This guy told me that in monitoring the system they thought they had a problem in my block and came out to take a look. Is that incredible, or what? when is the last time you had what is essentially a utility company that is that pro-​active? Never? Absolutely! The problem was detected and repaired before I even made a call! Charter has the fastest broadband internet service in the country. I’ve never had a serious problem.