Express Laundromat

Terrible Laundromat. Sometimes the clothes comes back smelling dirty and ruined and missing and when you call the owner he gets defensive and outright rude/​nasty/​curses/​loud !!! The only good thing about this place are the men that pick up and deliver!

great service and fair prices. i never had a problem.

I don’t really come here often unless its for dry cleaning a suit. I decided to be adventerous and drop off my laundry because I had no time 2 weekends ago. I pick it up a day later and everything was nicely folded. When I get home 2 of my shirts are ruined from either bleach or clorox. 1 was a t-​shirt and the other 1 was an Express blue polo. I came back the next day and spoke to the young lady at the counter and she took back both of the shirts and attached my information to them and told me «The Boss» will be contacting me soon. I left and its almost a week later and I have not had a single phone call yet. I called 3 days ago to follow up and the lady at the counter said he’s too busy now he’ll call you when he’s free. I’m sorry my ruined shirts are not important enough for you to have the decency to call me back and at least be courtious enough to pay me for my shirts that your employees ruined. I mean, its laundry 101, you don’t put bleach or any color removing chemical into the laundry when you are washing colors.
He called me back today and told me it was my fault and that I leaned on bleach and I must’ve accidently bleached my clothes and then dropped it off to the laundrymat. Owner did not accept responsibility and insisted that I sabotaged my brand new Express polo. He also gave the scenario that I brought in a wet bag of clothes… Who in their right mind brings in a wet bag of clothes? Like are you saying I threw my laundry bag in a pool of bleach?
The money is not so much the case here, but the principle. I was a first time customer relying on good service and it was delivered with damaged clothes and the owner refuses to admit it.
My bad experience is everyone else’s warning. Come at your own risk and don’t be surprised later when your clothes are ruined. You get what you pay for, you pay cheap you get cheap results I learned that now. Better off going to a different spot in Astoria with a better reputation.

I can’t even believe the lies, you should be ashamed of yourself. You don’t even know how to run a Business. You are a disgrace and so disrespectful. Everytime I would come into the laudromat you would tell me how your workers are horrible and how so many people left you and how your sister in law is such a bitch. George told me he left you because he had way to many issues with you. I always took care of everyone leaving a huge amount of tips and always paid unless my laundry was ruined bleached damaged or missing which was all the time. You called my 60 year old mother who also gave you service and cursed her out and threatened her. You have called and cursed me out and have always been disrespectful. I have all of your voice mails and messages. I can post them if anyone would like to see them. What your staff did to my 14 year old son was Discusting. You can say whatever you want, all your lies and bullshit. Your the one that called my mother and begged her to have me erase my post on here. My mother can’t stand you and neither can anyone that knows of you. I am a very good loyal customer and everywhere else they appreciate me and my business. Your a waste of my time and energy. You don’t deserve my business our anyone’s business in that matter. I wish you the best of luck because you will need it. And you never threw me out, this all just happened at my apt. I threw you out and told you I will never give you my business again. How dare you lie and make up all these false accusations. Your sick and need alot of help, and as far as Leo and his wife I never had any issues with them, only with you… They should continue there business without you, they would be much better off…

They are amazing place. Clean. Friendly people. Tell you clothes not ready or they say try. Vas c is wrong. We pay soap and water there service. We do not pay there salary. If you want so bad your clothes. You should do yourself. You look like lazy person. Good don’t come this store.

i am giving 2 stars because the clothes are nicely done and always smell very nice. HOWEVER, the customer service is terrible … I was going there for around three months, couple of times they missed the time they supposed to have my clothes ready which was very uncomfortable as i needed my clothes on the day that i was told they will be ready. However, its a business and mistakes happen, but at least apologize and loose that smirk on your face like you are doing me a favor by washing my clothes. After all that i came back to them and decided to give them another chance. What a mistake!!! I dropped my clothes on Saturday morning and i specifically asked the girl if the clothes will be ready the next day, she said yes and printed a ticket with the prize and the pick up time on Sunday, everything was nice till i went on Sunday to pick up the clothes. The clothes were not ready on time and the girl told me that they will be ready on Monday which was unacceptable. When i asked for explanation they tried to convince me that they did not tell me my clothes will be ready on Sunday and that they don’t go by what the ticket says. How stupid can that be, if you don’t go by the ticket, don’t print the ticked and do not confuse your customers by giving them false pick up dates. Anyway, as i said mistakes happen but three times is too much. The girls working there especially the ones on the register were rude, and as i described above they were giving me the feelingl that they were doing me a favor by washing my clothes. I was a paying customer and i deserved better customer service DO NOT FORGET WHO PAYS YOUR SALARIES AND TREAT YOUR CUSTOMERS BETTER. There are plenty of choices out there!!!

Nice place. AC in the summer. Free wifi. Nice people. Please tip the women that do your laundry. It seems like they work non-​stop.

Express laundromat is the best laundromat and dry cleaners in queens! The people that work there are so friendly and helpful and the service is superb. My laundry is always folded perfectly and my dry cleaning is always ready quickly. The owner Elias is hands on and extremely friendly and he always has donuts or cookies for his customers at the counter when you walk in. I love my clothes very much and don’t trust them with just any dry cleaning service but I am very happy with this place and trust them with my most valuable clothing items. Best find in Astoria-​I highly recommend it!

My go to laundromat wish is was bigger but if you get here at the right time no waiting for washers or dryers. And I’ve used their service before and its great!!! Free pickup and delivery and they are super nice! If I had the money is always get it done. A+++

I’ve been doing my laundry at Express Laundromat for the last 6 months and I’m completely satisfied with the service they provide.
It’s located very close to my apartment, it’s clean and reasonably priced. The staff is always friendly and helpful and all the washing machines and dryers are in a good condition.
I mostly use the triple load washer ($ 5.50). 8 minutes in the dryer cost $ 0.25.

Oh dear. I don’t know how this place is as far as just regular laundry goes but I will never be bringing my dry cleaning here again.
The first time I went they gave me back someone else’s dress. Because they don’t seem to return clothes with individual tags on them (I have never gotten clothes returned with tags), I don’t know how they intended to return it to the proper owner.
The second time I went the way they cleaned my white blouse caused the black buttons to bleed all over it. I’m not even sure how that happened, but it was very upsetting.
The third time I went only a few days later (before I discovered the button and blouse incident) there was a small stain on the collar of my shirt I needed removed. When i got the blouse back, the stain was still there and there were more stains on the rest of my blouse as well.
I brought back both shirts in the morning and luckily the manager was there and I complained. He said that they would try to fix both blouses and if not then he would pay me for them and return the blouses. Luckily for him they were able to clean them both and he wasn’t out $ 100+ but still I don’t trust them anymore. If they were able to clean them after complaining seemingly without issue, why was that so hard to do the first time?

Very friendly, clean and not overcrowded.