NY Rehab Pain Management & Medical Services, PC

my experience for the past two years here has been mediocre at best. front desk is fairly pleasant, no major complaints like others about wait times. support staff is nice. pt group is especially nice and helpful always. usually visit after work for drs appt or pt. had problems with charges and that’s always a drag to deal with. billing person is off site most days and not easy to reach. things were a little suspect and have remained especially since they have changed owners. so my original doctor is gone and the other drs aren’t in my plan. there’s only one and he’s not thorough or very interested. he does the same test on me every time i arrive with different ailments. my occupation causes much of the pain in my ligaments and tendons along with bulging discs in my neck. if they’re convenient for you, like they are for me, then go, but try to avoid if you can. texts and emails they send can be confusing and front desk is now changed up and they tell you to see one person but then still take you on other side of desk. little silly stuff that makes them unprofessional. they ask for copays and my insurance tells me i don’t have a co pay, so be careful. the lighting in the office is oddly dark too. best thing they have is valet pkg for $ 3 bucks.

Avoid at all costs! On Saturday, I attended my first physical therapy session, or TRIED to. When I got there, the building was closed and no one was answering the phone. After waiting twenty minutes, I left.
I even have an email confirming my appointments date and time.
I have never experienced such unprofessionalism from a medical office in my life.

Absolutely terrible experience at this office. I waited 50 minutes before I just flat out walked out on them. They can’t tell you if you’re covered or not, with words like, «probably,» «we’ll see,» and «we can always fix it.» Doesn’t really make me feel comfortable when I’m getting billed for things.

I’m leaving one star only because of the receptionist, Jessica. She is extremely rude and disrespectful. I had a 6:00 apt., the place was backed up and When I called to confirm my apt they failed to mention this. When I arrived, Jessica did not say hello (she always ignores whoever walks in) and she preceded to tell me that I had no appointment scheduled which I did. When I asked her why she didn’t let me know earlier she said «Well what do u want me to do, call everyone and personally tell them? I don’t have the time for that… First off she’s the receptionist so yes thats your job. When I asked her what time i’d be seen she responded with «Eventually». How unprofessional. They will loose all of their patients if they keep her in the front dealing with patients… I only continue to come here because the chiropractor Dr. Andreas is awesome and has helped me a great deal with my condition.

A great team! Very skilled, friendly and accommodating service. Valet parking. (Make sure you book your time in advance!)

This place has the worst receptionist i ever seen especially when u waiting and u witness how they talk to u and other people here wow this is my fifth visit and how can this keep going. I keep coming here cause of my insurance and its close.

Called the Valley stream office to make an appointment for the chiropractor. Lady who answered asked for my insurance info which I had to get from my purse so I kindly told her to hold on. She then screamed into the phone hello hello. I stated I was looking for my insurance card and she rudely stated well you won’t be getting an appointment till next week because your insurance has to be approved. She asked me to call back with the insurance information. I will not be calling back number 1. Number 2 their website states immediate appointments available… LIE. Rather sit in pain then even try to make another appointment there. Do not recommend to anyone.

Endless waiting: They over book clients. The doctors are sometimes late to work (!) and chronically behind schedule. The staff is friendly enough but the office is run unprofessionally. Although I’m not a doctor, I agree with another Unilocaler when she said they perform unnecessary tests and procedures.
I had a minor procedure called an epidurogram done for my back. The surgery room didn’t look as clean and organized as one would expect an OR to be.
Additionally, my phlebotomist was literally the worst I’ve ever had in my life. I have great veins and she was there poking at arms for 5 minutes. The needles, which I normally don’t mind in the slightest, hurt badly. She was also sloppy. Blood went everywhere. Literally… literally the worst phlebotomist I’ve ever seen.
The office sometimes smells like cigarette smoke. I think someone smokes in a back room.
The music piped into the music room suffers from what audiophiles call Fourier noise. Not that this is a problem in and of itself, but it does show a lack of attention to detail and a sloppiness you wouldn’t expect from a doctor’s office.
A particular commentary on one of the doctors. Dr. Davy had canceled my appointment last week and I was rescheduled for this week. Fine. Stuff happens. But this week I waited 2.5 hours to see him. He only spent 10 minutes with me before whisking me out of his office. Serious. *YOU* try waiting 2.5 hours to see a doctor for 10 minutes and see how you feel. When I asked about the wait time, the woman at the desk told me he showed up late for work and normally works very slowly.
In the waiting room, expect ghetto people to be playing music on their phones or listening to music through earbuds so cheap (and so loudly) that you can hear rap music everywhere in the waiting room. Or people watching TV on their tablets. Really, the women at the front desk should ask these people to use headphones and turn the volume way down, but maybe that’s expecting too much.
If you’re only going for physical therapy, it’s OK enough. But after 4 visits I’ve made up my mind this place can’t be trusted for much else.

I do not recommend this place. I went here only because they take my insurance. When I got there with my son for his appointment, they said «sorry. This appointment was a mistake. The kids’ doctor is not here today.» I had low expectations to begin with, so I patiently said, «ok» and walked away. The lady called me back and said someone would see him. The other secretary started acting out as if they were doing me a huge favor. Why? Ok, the physical therapist was very nice and she knew her thing. Her name is Nidhi and I do recommend her if you have to go there.
Before we left, They forced me into seeing a doctor, even though my son came with a note from a pediatric orthopedist. This doctor could only see my son on Friday at 9. He’d have to go late to school. We got there at 9 sharp. The doctor came at 9:45 and did not even see us right away. I really dislike anyone who thinks their time is more valuable than mine and my son’s time, including any doctor. Funny that this low level doctor is the one that comes almost an hour late, when most good doctors respect their patients’ time. We walked away enforce he took us in. I only give the place 2 stars for eh nice lady who helped us and the therapist herself.

This facility offers lipo-​lite sessions, which you wouldn’t know because it mostly does rehab. This is a huge place. I was surprised by the size. The waiting area was empty but patients kept walking out. The receptionists were friendly. No problems there. I was also greeted by a lady whom I guess runs the lipo lite sessions, but I’m not too sure. I told her I wanted to lose inches on my hips and she said although that area is the toughest I don’t have much to lose. Yay!
I was there for a consultation and it turned out to be a free session. That was a pleasant surprise however, I wasn’t prepared. I had done some research and I know one is supposed to drink a lot of water before and after the session and no eating anything 2−4hr before and after. I was only told to drink water afterwards. Anyway, no worries. I thought I had to remove my clothes so the tech could wrap the panels around me but there was no need. She also told me I didn’t have much to lose. Awesome ladies so far.
The actual session wasn’t bad. I laid down for 20mins in the dark while the panels heat up and worked their magic. Afterwards I was led to a large equipment room where the rehab happens, and stood on a machine that shook my whole body for 10mins.
I wanted to take advantage of their groupon deal so I made an appointment for the following week. So far so good as for the service and attention. I will keep you posted.

This is the worse rehab place on the planet. DO NOT GO HERE! The office is probably the worst run office I have ever attended. Be careful with billing they don’t know what they are doing! You’ll get charged for visits that happened a year ago and then they will not be able to explain why you’re being charged. Betsy in reception is rude and has no interest whatsoever in assisting. Do what you can to avoid this place.

I do not recommend this facility. They have you undergo pointless tests, without explaining the costs associated, because they are a «pain treatment center». All I wanted when I went in was for a chiropractor to look at and adjust my back. I ended up having to see two doctors and had to take two pointless (very expensive tests) before I was finally able to be adjusted — which was all it took to fix my back.