Perfect Shoe Repair

I highly agree with the other review below. Do not go to this Shoe Repair Store.
As E. B stated, it is a shady store that has a second-​hand hold stand and now it also includes an Income Tax Accountant. So you can get your taxes done, leave your shoes to get repaired, and sell your gold. Ideal? I think not.
First off, I only came to this place because I confused it for another place (How convenient for Perfect Shoe Repair). Thinking it was a great place that had excellent reviews, I happily left my shoes for repair. At first I just wanted to get my leather Steve Madden shoes shined, however, the clever salesman pushed me on getting the heals changed. THINKING it was another place, I decided to take his suggestion.
I was surprised of how clever and snarky the salesman was since I had read excellent reviews from the other place.
I dropped off my shoes on Monday and he told me they’d be ready by Friday. I made sure to ask if he was going to be open after 5PM, he said YES.
WRONG.
Not only was he not there but I made the trip for NOTHING. Making the trip to Astoria from the city is not in the slightest bit convenient. This is when I learned that this was not the place I had researched.
If you decide to go to Perfect Shoe Repair, be prepared to be offered accountant services and deal with the other services provided at the store.
Never ever,
Kat

THIS IS A TERRIBLE BUSINESS! DO NOT WASTE YOUR MONEY HERE!
I was initially excited to find a Shoe Repair store so close to my apartment and I decided to give it a try.
First, the store is very sketchy… what kind of business fixes shoes, sells shoes, and buys second-​hand gold? There is NEVER a sales person behind the counter when you walk in. You always have to loudly «Halloo?» to get them to come out from the back room.
When the salesman finally came out, he totally overcharged me for the services I was getting (Heel replacement and one zipper repaired on a pair of boots, tip of the heel replacement on a pair of high heels) — $ 45 is exorbitant for that! But he promised me the work would be good. He was scandalized when I suggest I pay half at the time of drop-​off and half at the time of pick-​up, although this is common practice at most cobblers I’ve ever been to. But, I thought, for the convenience of the location, I’d take a chance and pay the extra money. Boy was that a mistake.
The shoes were ready on the appointed day, to his credit, but the work was poor. My boots had silver buckles on them, and he had painted them black, although they were not remotely black when I brought the shoes into the store. When I pointed this out, he went to fix his error, which gave me some time to look at my other shoes. They were a very finely made pair of Fluevogs, which have a specific style and line to them. The way he had replaced the heel rubber totally ruined the line of the shoe. He had obviously cut the heel rubber himself, and just totally disregarded the size they had been before. When I pointed this out to him, he said they looked exactly as they had. I assured him this was not the case — in fact I offered to show him a picture of how they looked before. He was totally unwilling to make any kind of offer — either to redo the heels so that they looked the way I wanted them, or to cut me some kind of a deal because I was unhappy with the quality of his work. When I suggested he do so, he commanded me to just give him the money because he didn’t have all day to sit around and argue with me (Um, hello, it’s your job to make customers happy and want to come back to the store?). He stolidly refused to do anything to make up for the fact that he had made my shoes a lot uglier, and in fact, when I suggested it was poor business practice not to offer your customer some kind of concession when they’re unhappy with your work, he told me to «Go **** yourself». I had even already caved and given him the money and he’s cursing me off? That is so ridiculous!
He was one of the rudest and most surly sales people I have ever encountered in my life. He obviously had not the slightest idea of what it means to be in a service occupation (and I should know, I’m a waiter!). He was downright nasty to me, did not care a whit about the quality of his work, and only wanted to screw me out of my hard earned money. I was so livid when I left the store that I was literally seeing red.
Do not take your business here. In fact, avoid this store at all costs. It was a terrible experience and just thinking about the fact that I was forced to actually pay them for their terrible work and worse salesmanship makes me angry all over again.