TD Bank

This is a great bank. The tellers are personable, the officers are knowledgable, they’re open all the freaking time. I’d wager these complaining reviewers haven’t actually switched banks. There are several other banks just a few doors away. And they don’t have lines… or employees… because they’re closed when anyone shows up.

The worst bank on the planet. They hold deposits and delay transfers hoping to charge the clients as many fees as possible. Unlike Chase and other major banks, the ATM doesn’t credit your account immediately or over the course of 48 hours; TD’s ATM is a black hole of deposits. Stay Away from this bank.

I used to use td bank but I’m not anymore.
Two big advantages is the penny arcade machine, where u can count your coins fro free if u wane a td account. If not there’s a 8% fee.
Second biggest advantage is that the are open early and close late.
Recommended bank for sure.

There’s always a huge line at this store. I don’t know if they are understaffed or they don’t really care about their customers who have to wait for more than 15 minutes for their transactions.
Perhaps they just want their store to look busy to show off that they have a lot of customers. I dunno.
Since last Christmas I always use their ATM or what they call it Green Machine to deposit my checks and withdraw money. It saves a lot of time actually. Maybe they can just replace all the tellers with these ATM/​ADM instead.
Just my two cents, but I really hope they implement it. LMAO

Be prepared to wait at least a half hour. Tellers are amazing but there’s always a wraparound line

i wont say too much on that,
td bank is not advance like the rest of the big names, the only good thing is the hours but in today days who even wanna go to the bank?
you can do any thing from your iPhone… so i dont see any reason to suffer the mediocre service you get in this brunch.

I used this bank’s ATM to deposit some checks to another bank account. Since they are on the NYCE/​SUM system, I assumed everything would credit properly to my credit union, but for some reason the teller’s rejected the payment and followed the incorrect policy for returning payments. In brief, TD Bank should have sent my checks deposited through the NYCE/​ATM system directly to my credit union for proper payment. Instead the manager sent the checks back to me which is against many levels of bank policy. In addition, the correspondence they sent me was addressed to a completely different customer and incorrect address. Beware this bank. They are really sloppy and inefficient, and if I didn’t call my credit union to find out what happened, they could have been committing graft without me knowing it.

I’m with Sydney S. — when it was Commerce, it was a great bank. Ever since then there’s a lot of nickel and dimeing. i got hit with a 15 dollar fee for an account balance under 100. That account is suppose to be linked to one that I keep at a balance around 8000 – 10 000 in… so… what the fuck? Also got another fee because i deposited some $ 5 check from some class action settlement that bounced. A fucking 35 dollar fee for a 5 buck check? Are you kidding me? And now I find out my checking account comes with a monthly 15 dollar fee that isn’t listed on their statements (thanks Mint).
This is ridiculous and a complete waste of money.
I’m updating my billing and opening an account somewhere else. These guys really screwed up what was once a great bank.

There never seen to be enough tellers at this branch. The lies are usually long & the tellers are very impersonal. A Hello Good Day goes a long way! I stopped coming here for a reason & travel to the branch on Steinway & Broadway.

They have about 7 teller seats but only 2 tellers working at any given time regardless of how long the line is. This means when there’s a line out the door, they’re working at about 28% capacity. Now in the desk area, they have 5 desks and only 1 person there at any given time, which is 20% capacity. That’s an average of 24% customer service the manager decides to give us. If I gave 28% at work tomorrow, I’d be fired today.
Then when you get to the actual teller, you’ll be faced with a careless, blasé attitude. No eye contact, no smiles — it’s like depositing a check to an ironing board. I just find myself staring at how they tied their ties and making sure I look innocent in the eyes of the NYPD cop monitoring the place as he scratches his leg with his foot and texts his girlfriend.
And what’s the deal with their ATM machines? Can they make the buttons any more difficult to press and the screen any more slow with response time? After you get your cash, they have 3 screens that pop up for a total of 15 seconds and you have to keep pressing «CANCEL» to make sure the guy behind you doesn’t withdraw your $. Hate that.
BofA, here I cum.

This branch used to be so much better, maybe they changed bank managers within the past year or so. TD Bank offers the services of a free notary public if you have an account… so I called the branch up during the day recently and said I’d be coming after work to have my documents notarized. They said absolutely, not a problem. I show up and they tell me their notary public is not in today, but to come back tomorrow. Ok no worries, so I come back tomorrow and what happens? Same story, no notary public again! Yikes… the tellers are friendly and courteous, but they might need to give an IQ test to some of the knuckleheads working the desks.

Sometimes the service here sucks. Last time I went, there were five tellers and only two were working. There’s also one very rude worker working there at one of the desks.

It’s a great «community» bank feeling as they host so many local events, including Halloween party. I feel like most big banks don’t care about local or community but TD in Astoria seems to care.
Why 4 stars? Well, I felt employees kids were really mean to other kids at recent bank hosted party and slammed them saying «my mother works here so I get to do whatever I want, so get lost!» wow. That’s The moment my temptation to move account to TD disappear.

My review is for TD Bank as a whole, not just the Astoria branch-​the service in that bank is actually quite good, as is true with most of the branches. But their bank policies STINK! Maybe I missed the memo, but since when can you NOT cash a check as long as you have an account there?! l tried to cash my check (from the IRS for God’s sake), and they made me deposit it! TD Bank also has made some really greedy changes since they took over Commerce Bank. Penny Arcade, the lollipops and dog biscuits are all still there, which is nice. But they charge you $ 15 if your balance gets below $ 100 and they no longer refund charges for using other ATMS. They have also started charging 6% to cash in your change if you don’t have a TD Bank accoun-​they should re-​name themselves «Gree-​D Bank»!!! I tried to find out about re-​financing a co-​op, and while the guy there was nice, he was of no help. He gave me a card and directed me to a self-​serve web site, which didn’t help me at all. My requests for his assistance went un-​answered. I have returned to Chase Bank-​more locations, more ATMs, no unreasoable «below balance» fees, great reward programs, etc. If Regis and Kelly ever quit doing their TV commercials, I’m sure Ebeneezer Scrooge would be pleased to tout their business practices, or lack thereof.

There’s isn’t enough information on the internet as to where to find notary publics around Astoria. There have been times when I was walking around lost in a daze desperately looking for realty agents or law offices that were a) open and b) actually do it.
So I’m here to tell you that if you’re ever up Ditmars looking for a notary public [or, I imagine, near any TD Bank — this is just the only one I’ve been to] because your own bank sucks and doesn’t do it and you’d rather save your $ 2 for ice cream than to give it to someone to stamp a piece of paper, go to TD Bank. It’s FREE and more importantly, YOU DON’T NEED TO HAVE AN ACCOUNT THERE. You may want to call first since sometimes I’ve gone and was told there were no notaries in that day and once I was told they were ‘in the vault but would be out in 2 hours’ but most of the time it’s been no problem. Don’t go up to the tellers because they don’t do it, you have to wait for the people who work at the tables.
Oh and you can use the penny arcade if you don’t have an account there too. And still get a prize for guessing correctly! Last time I ‘won’ a folder, though — winning school supplies as prizes are the equivalent to winning underwear as Christmas gifts.
TD is the best bank I’ve ever not had an account with. Though I think I might switch because I hate Astoria Federal with a passion.