Charter Communications

Yes, it’s fast enough for me, though service blinks out from time to time. Problem for me, aside from Charter’s endless telemarking calls and junk mail, is the sheer uselessness of Charter service. I signed up for auto-​pay and two months later it was still «pending»; went to pay my current bill and their website keeps immediately closing my session for «inactivity.» Charter’s automated help system was non-​responsive and no-​help. I’d pay more for internet just to avoid the aggravation.

Canceled the service. I’ve had enough of the ridiculous prices. I’m now using unlimited T-​Mobile data on my cell phone and don’t regret it!

Just got their service. So far the customer service on the 1 888 number is terrible. I have had to call three times and each time customer care was impolite and not very helpful. You will end the call more frustrated. Whatever happened to good customer service and ppl who care? I am thinking about going to a different provider

I’ve been a so called «valued customer» of charter since they first came into this area. I’ve transferred service from time to time and recently did it again. I called the number provided and was connected to a phone service somewhere out of California. The gentleman on the phone listened to my requests and guided me through the process. I was not only changing my service address but also discontinuing Dish network. I was informed at that time that because I had such a long history with charter that my two year agreement that I had signed into a year prior would be started again so as to reap the benefits of the limited time offer I had been enjoying. He also said that it wasn’t normal but it could be done. Then he told me how charter was going to pay me back for the early termination charges that I had been hit with from my lady’s dish program. It just got better. He told me that he would stop my service on ¹⁰⁄₁ and start it at the new address on ¹⁰⁄₁ as well. Good, no interruptions. Then described in detail how I went about printing the request form, faxing copi s of the Dish bill, and getting my request processed on the charter web site.
And then I got turned down because I was an ongoing customer. That I had to have been without the service for 30 days minimum for it to apply to me.
After asking for a supervisor, I went through several minutes of lip service on how this was never done and I should not have been tol that.
Oddly, if one of our employees or me personally make a mistake, we have to take care of our customer. Suck it up and not make the customer suffer for our shortcomings.
But this is a «public service» so they just keep repeating the same sorry line over and over until you get the feeling that we live in Stepford.
This company has always been on the leading edge of criminal operations in respect to their customers. If there were any choices out there I would gladly jump ship.
But there sadly is not. Soon the options will be greater and companies like this will get the treatment and customer support that they fully deserve.
Thank you for reading.

charter internet sucks it’s the worst out there I’m stuck with charter in my area I’ve been stuck with them for 7 years first year I had them out to my house at least 16 times. I give up they suck and there’s nothing I can do I get 1 bar at my house on wifi. they have the nerve to ask me if I want to bundle. bundle my ass I hate charter internet why would I want tv and phone service from them. I think they deliberately screw with your Internet so you will upgrade and spend more money I pay for s.h.i.t now I certainly won’t give them more of my money. f. you charter I’m unhappy with service and I’m pissed off. fix your frigging service morons.

I have to completely agree with most of the other reviews here… Charter is horrible! Theyre overpriced, rude, undependable, and worst of all they have a monopoly in my area.

I hear a lot of people complain about Charters customer service but I must say they are always friendly and prompt. There is hardly ever more than a 3 to 5 min wait. Even when upgrading a modem they are eager to help. After dealing with Att and direct TV for years I would recommend Charter of them any day. In four years of Charter Internet I have had maybe 4 outages and they are always short lived. If your thinking of making the switch fro att you will be so pleased.

they have been out to my home over the last six months at least 5 times. My internet speed is well below the needed signal strenght to stream any of our smart tv much less get online in a timely manner, off my pc/​desk top/​tower. Let’s see first tech it’s your TV their processors are crap, then it was the fireplace, the microwave, the smart tv and ipods in the home that cause the signal to loose strenght, hmmmm no that is not the case or law firms, hospitals, etc would not function. We only guarentee the signal from our motem and cable for 80% of what you pay for. we rent the router and then rent it to our customer’s we are not responsible for the router. My issue my pc and one smart tv are hard wired and the Ipod and one smart tv are wifi and both are loosing the signal how is that my cheap devices as their tech stated. I have tested the speed and have rolling doc. As of this morning we can not stream anything without it freezing or simply shutting off, much less the demeaning belittling condesending tone and language used towards me. And now if none of you know time warner and charter merged, trust me this will not be good for the customer, us. I am going to canvas my neighborhood to see how many of them are struggling with this issue? takes notes. My advice is if you deal with this company you record all conversations, note all home visits and if possible have some one there with you as a witness. My father will be coming to reconfigure my smart tv and I am puchasing my own router and motem, but the issue is quiet simple… the have over taxed thier distribution point and instead of fixing it which I guess would cost 1,000 $ they blame us the customer. WHy not fix the problem at the source?

Charter offers fast, reliable, high speed internet at a very affordable price. Don’t know why everyone else on here complains so much, i have never had a problem with their service or customer service. Great company!

Absolutely HORRIBLE SERVICE!!! I have had 4 appointments to get my internet installed and there is always some problem. These issues have been handled at the Charter ‘MANAGER’ level with reassurance, etc., and still fails.
I am now at the library to use Internet reading the horrible reviews… and will call AT&T when I leave.
DO NOT USE CHARTER INTERNET SERVICES. Empty promises … Hate to even imagine what their service is like or the price!

This is just to write a post on the service I just received by one of their tech guys, Jacoby, who came to my house this afternoon. My channels weren’t working and the ones that were were super pixelated… He was absolutely wonderful. Polite, found the problem within a minute and fixed it in an hour. rewired everything in 100 degree weather. It’s really nice to get someone showing up at the door like him. If you need service, hope you get him!

If I could give zero stars, I would. Unfortunately, they are the only service provider in my area so they can still be profitable despite such a lousy company. The internet service itself is good. However, they harass customers with incessant phone calls and mailings to upgrade their plans. At their worst, I’ve gotten 4 phone calls in one day. I already asked them to stop a few months ago, and an associate just told me no one input my request in their system yet. When my debit card was hacked & my bank froze it as a precaution, Charter called and called and littered my mailbox long after I resolved the issue with my bank & my autopay. In addition, their autopay system is very flawed & delayed. You must log on regularly to check your account, which kinda defeats the whole purpose of autopay…
I have no experience with phone or television service through them, but based on my previous experiences, there’s not a chance in hell! I love DirecTV & Verizon! I’m looking into Verizon’s home internet plans next.

I am not going to waste time by mincing words here. Charter is, without a doubt, the worst television service I have ever experienced. DirectTV and Dishnetwork on a 20 story building in the middle of hurricane Katrina probably provide a more consistent feed. My cable feed is constantly freezing the TV to the point where I have to reset the cable box several times a day. And this doesn’t even touch on the fact that I am paying $ 110/​mo. for this absolute joke of a cable service. I would rather pay $ 110/​mo. to watch the grass grow or watch paint dry because at least grass is guaranteed to grow and paint is guaranteed to dry. There is no guarantee that the charter cable feed will work on any given day. It’s a shame because the high speed internet is actually very good and consistent… but the cable service is so atrocious and expensive that nothing on planet earth can save Charter from receiving a 1-​star rating. If I had a choice between rabbit ears antennae and Charter Cable, there is a 0% chance I would choose Charter cable… and the only reason for that is because there isn’t a percentage smaller than 0%.

CHARTER COMMUNICATIONS has an ABSOLUTE MONOPOLY in our area! Though they have somewhat awesome internet service (albeit expensive), their TV service is over-​rated and hyper-​priced. I pay almost $ 200 a month for 2 HD TVs, 1 DVR, domestic phone service, up to 30 Mbps internet, and HBO/​Showtime/​Starz/​Max. Their phone service is not as good as AT&T’s was. When my 2-​year contract is up (in March 2014) I am only going to keep the internet service (about $ 70 per month). My TV package doesn’t even include Sports or Spanish language channels. IF YOU NEED HELP, don’t go through their phone maze recordings, JUST SAY AGENT [over, and over] until you get a real person. BTW, their customer service reps are «tricky’ when giving you billing info, though most are polite. If you want to piss them off tell them they are a monopoly in our area! Anyway, to sum it up… I HATE CHARTER, it’s not smarter.

Not bad for cable TV. still the best for fastest internets in the city.
However, be prepared to take a proactive stance making sure your connectivity remains constant. The physical system could use an update in spots. Some of the lines are quite aged. We average a couple service call a year.
I always had a good experience with service people and the staff.

If there was a negative star rating I would give Charter Communications a –10. They are the worst company I have ever had to deal with. Their billing is inconsistent and my monthly bill gradually increases each month. It is unfortunate that the Central Coast does not have a lot of options. I recently switched over to Dish for my cable and have never been happier. Dish Network has been very consistent. I did end up keeping Charter for my internet and things were going smooth for the last 5 months… but low and behold they did it again. They increased my bill without warning and told me it would continue to increase. So I cancelled my internet with them and need to find a new internet provider. I would love to get Charter out of the Central Coast and get everyone to switch to companies who are consistent with their pricing and who care about their customers. If you have a complaint with Charter, your best bet is to call the Corporate Headquarters 1−888−266−7618. Calling the regular customer service number will get you no where!!!

When I went here to return a cable modem that I had replaced with a personal one to drop the lease charges, the staff was prompt, pleasant, and easy to deal with, hence a lower bill for me. When I had to deal with the people on the phone ton install the new faster dable modem, I asked for higher speed and lower bill and presto I got it! It is always a good idea to ask for a bit more, sometimes you get it! Wow!

I am so upset with them. I had a credit on my account of $ 2500 and when I called to get my credit refunded to me they were going to charge me $ 500 to issue me a refund check and then once I got the refund check they shut off my services because they said I was 3 months behind on my account.

I can’t believe I’m the first person to give a review on Charter. They’re horrible. Deceptive pricing, deceptive policies, poor service, etc. Its too bad there is no competition.