One Hour Heating and Air Conditioning

These guys arent closed they changed their name to get one over on every one again… they dont deserve the one star

I am filing a complaint with the State Lic. Board and possibly going to Small Claims Court with this company. Three inspectors who have checked the work One Hour did in installing my $ 3400+ heater and $ 3700+ ductwork tell me that 1. they failed to get a required permit, 2. they sold me a heater that is too big for my home; 3. they installed the heater improperly; 4. they installed the ductwork improperly; 5. said faulty installations may/​will harm the heater; said faulty installations may harm my health. I’m told by all that One Hour Heating is infamous among area Heat/​AC professionals for these and other problems. They advertise as if you can trust their work. I think not. I spent $ 7200 for what might well turn out to be a nightmare.

One hour had a worker come to our house after filling out a card at the home show at the Madonna Inn. He spent an hour here, unfortunately a few weeks later when we tried to turn the furnace on it did not work. Come to find out he broke the control panel.
I would recommend not using this company.

Your service technician Paul, really came through for me on a sweaty Saturday. Thanks to his boss too! Prompt, courteous and professional. Would recommend Paul anytime! Now I can enjoy my day in cool air.

One hour heating and air conditioning used high pressure scare tactics, said that our unit twas dangerous to use and had to be totally replaced. T here estimate was for $ 16,000.00 We then called a second company for an estimate, had them do the work with which we were totally satisfied at a cost of 10,000. Shame on one hour for trying to take advantage of disabled senior citizens. We would never recommend them !!

1 Hour Heating and Air Conditioning is a joke of a company. Called there 800 number on tv to get their $ 59 tune up special. Had someone waiting at the house during the 3 hour window they had scheduled. No one showed. I waited another 3 hours, giving them the benefit of a doubt, nothing. I called to find out what happened and they said the appointment info didn’t get to them. Yet they had all my info. Said they will make it right, will waive the service fee and send someone out here. Called back this morning and they said it’s NOW out of their area and I need to call Bakersfield. Why do I need to call Bakersfield? I called the main call center! I told them that THEY are the ones who said they would cover the service fee. They said they don’t go there so MAYBE I could TRY to get Bakersfield office to honor it.
I just called Bakersfield as I’m done waiting for them to call me, they said yes Atascadero did call but didn’t give them my info and no they won’t service my other house. Don’t you think they would have told me that?
1 Hour Heating did say they would service my house and required my credit card info.
1 Hour Heating in Atascadero did say they would send someone out and will waive the fee per his supervisor and then the next day said no they won’t do anything for me
1 Hour Heating wasted 6 hours of my time due to their mismanagement
If this is how they run their company, I’m glad they didn’t touch any of my houses. Read some reviews about this company before you call them.

My husband and I offered to help my elderly aunt and uncle with an HVAC issue they were having but since we were not from the area, we took to Unilocal.My aunt and uncle consulted with the company the prior owner used and we tried 3 other companies before we hit the jackpot with One Hour/​Smart72.
Two of the other companies told us the system wasn’t big enough for the house and that’s why they couldn’t get it to cool down the home. DC showed us that wasn’t the case; there were simply items that needed to be addressed. One Hour not only corrected it quickly but at a reasonable price. JACKPOT! Since then, my aunt and uncle happily report there are NO PROBLEMS! They also just had their yearly inspection, as previously scheduled, and there was nothing wrong with the system at inspection time.
Considering this required travel on our part and some long distance coordination, we can vouch for the integrity and consideration of DC and One Hour/​Smart 72. They were WONDERFUL and we are all very grateful, especially my Aunt and Uncle. Thank you DC and One Hour/​Smart72, you know what you’re doing and you’re worth it!

This is a franchised national company that has telemarketers that call you frequently to schedule service. I arranged an appointment in April to look at my A/​C as I have not used for some years but wanted to make sure it worked.
After looking at the system in the attic for a while and the A/​C unit on the outside, the service person started telling me that it had been installed incorrectly and tried to scare me in to having them do something suggesting the gas should be disconnected as it was dangerous. I said I wasn’t doing anything that day. He said he would have to put it back together which took about 30 minutes. This now scared me as to what he was doing. On the way out the door, he says
«Has it crossed your mind to replace the system?» I started laughing and said it had not.
I scheduled a second company to come take a look at the system. Amazing! This company said it was in pristine condition and he would be happy to have in his house. The A/​C unit was about ½ pound low and that it was all in good shape.
I have since learned this company works on commission rather hourly service rates. I would be extremely cautious in using this company. It may have been just the service person I got, but I personally cannot recommend nor would I ever use this company again.

Jeff came out to do our one-​year maintenance. He was on time, explained everything ver clearly and was extremely professional. We couldn’t be happier and now we are Club Members too!

We recently had Mike Brown come to our home to discuss replacing our Hvac. He took a lot of time with us, and explained everything vey clearly. He was very professional, and instilled a lot of confidence.

We too almost fell for the One Hour Heating & Air scam when they tantalized us with their $ 50 special inspection rate, which they were quick to reduce to $ 19 to get our business. They also told us that we had a crack in our unit and were receiving a high reading of carbon monoxide and needed to be replaced asap. Luckily we’ve been having a heat wave and knew we weren’t going to run the heater any time soon so we called another heating/​ac company for another quote. Sure enough, no leak and/​or any detection of CO. The only thing that One Hour was right about is changing the 3″ pipe to the coded 4″ with a new vent. Beware and it’s always s good idea to get a second quote.

cI wanted to have my A/​C checked out and decided to try One hour Heating & A/​C.
I decided on them because they were having a special and I thought for $ 19.00 how can you go wrong. Well, Matt R arrived and he is absolutely the nicest, most knowledgeable pro that I have met. He absolutely went above and beyond checking my A/​C and my heating. If I ever have a problem I will only have Matt check out the problem. Not only that, but he is a really nice guy.

I’ve had service from One Hour a few times, and have been satisfied. Today, Matt R. was here and he was great! He went above and beyond getting my AC/​heating fixed. Thanks

I would just like to say how extremely pleased I have been with the service I received today.
One Hour Heating and Air were recommended to me an employee, Kayne R. — who happened to be at my house and noticed how old our system was. He was concerned for our safety and told us about the current promotions. He was extremely persuasive about the checkup, which we scheduled for today.
Matt R. came out and looked at things — which included crawling under our house to find a 30 year old heating system with large holes and all manner of dangerous conditions. He walked me through a financing plan, and arranged for the technicians to come out at once. It was literally less than an hour from the time Matt left to the installers arriving.
They were friendly and clearly extremely competent, and got to work right away. While that was happening, Matt had noticed that I had wiring issues as we were talking about some lights that flicker on and off. In no time Michael D. was here to look things over and determined that the fixtures need replacing. I was concerned that the whole system needed rewiring, so I was delighted and relieved with Michael’s honest assessment.
I am thoroughly impressed with the courtesy and service from start to finish, and I would highly recommend this firm to anyone who needs HVAC services.

I have been asking whether they applied for a permit. The salesperson claimed that they had. Well, I searched for permit issued to my address, could not find it. Left the salesperson several messages regarding the permit. No response. It has been six months since the installation. This is not a repair. This is a new installation of the furnace system and ducting. Unbelievable. this company should not be allowed to operate. It’s also unbelievable that Costco, Home Depot and Lowes continue to use this business.

One Hour Heating and Air Conditioning came out to do their annual inspection of my system. Ethan and Jeff were great! They took the whole thing apart and cleaned it thoroughly. They discovered a leak in the suction hose, which they will replace tomorrow. It is never difficult to get an appointment and they always show up on time. It gives me peace of mind to know that these necessary maintenance issues are dealt with by such skilled workers. I will continue to use their services and recommend them to my friends. Thanks you guys!

I think this is the most satisfied I have been with a service professional in a long time.
Paul M was professional in every way. He is knowledgable about his product and is not pushy. He even stopped by today to see if the job went well. I would recommend this company.
However, now that I have read the reviews I am a little nervous about the amount of money we spent and thinking maybe I was ripped off. Hard to tell, so it’s in and done.

I had One Hour come out to give my heating system a checkup and see why the air conditioner didn’t work. The very nice guy dismantled and disabled my heater and then gave me an estimate of between $ 11,000 and $ 13,000 to replace it. He also said that the air conditioner needed to be replaced. I called J.R. Barto for a second opinion and they fixed the system (2 heaters and air) for under $ 600 and gave me an estimate to replace it for less than $ 5,000 (but said I didn’t need it). The system works great and I am thrilled I didn’t let myself be manipulated into buying a system I didn’t need.
So I paid money for an estimate that should have been free, and had my functioning heating system disabled. Not a good experience.

I trust Costco and have relied on their services and products for years. In the store, I passed the Lennox display and scheduled an appointment.
The appointment setup was quite pushy and had that used car sales approach. I’ve been in sales for over 20 years, and it puts a bad tarnish on salespeople who add value and gain customers on an expertise.
When the salesman showed up, I greated him at the door. I have an older dog who had just went to sleep, so I didn’t invite him into the house. Instead, I said we should go and take a look at the condenser unit for my main house and guest home which is the only thing I was interested in purchasing. He said, «well, aren’t we going to go inside so we can talk about this?» So I said,“Well, we can talk and walk at the same time…“
He started to immediately argue with me that it’s not how the process is done.
I turned around, walked to my door and said goodbye.
I said, «It’s not about your rules, it’s about the customers.»
To which he said, «but I have to do my job…»
Afterwards, I pulled up Unilocal to make this review. That’s when I saw the other reviews.
Totally accurate and add this one to the list.
Used car sales approaches do not work in this day and age unless you are picking on the elderly.

No response to my complaint as of 05/​01/​2014. One Hour Heating and Air Conditioning will not honor any guarantee. However they will call you from a Florida (727) 588‑3355 number because they have specials on furnace maintenance!
The lady who called started out friendly when she thought I would want another service call from On Hour Heating. I said I am not happy, the 1^st time around One Hour did nothing at all and her attitude changed.
She said all she does is schedule appointments. I told her to not call anymore and that I am currently working with Costco to have One Hour Heating removed from selling their service and she then literately screamed «YOU HAVE A NICE DAY AND I…» don’t know what she was about to say. I had already hung up.
Again, what a waste of time this company is. Be very careful about letting One Hour Heating in to your home. They will tell you your furnace is bad and expect you to replace it right away.